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Work Background
Grow RightChief Product Officer
Mar. 2019Canberra, AustraliaGrow Right Digital is an innovative company with a clear mission of using #ai as a means of growing Careers, Companies and Communities. Grow Right has developed a new, secure recruitment solution that uses machine learning and artificial intelligence to streamline the screening and matching process for candidates with incredible accuracy.
This will revolutionize the recruitment industry by providing a more efficient and accurate way to identify the best candidates for any role. Grow Right Digital's solution eliminates any trace of bias in the initial recruitment process.
Engage with talent at scale while promoting inclusivity and diversity in your talent pool.
Grow Right Digital, reinventing what it means to source, engage, and hire diverse talent.
ACT GovernmentDigital Transformation Consultant
Jun. 2017 - Jan. 2018CanberraIn his role of Digital Consultant with the ACT Government's Digital Transformation journey, Philip advised on digital service delivery and transformation, technology architecture, user interface and human interaction. Using SaaS platform Salesforce, the project team is exploring and pushing the boundaries of Agile to enable proactive and predictive Government service delivery. Philip’s well rounded technical and human centred expertise allow him to execute an engaging user experience, within the chosen technology platform with a strong focus on usability and WCAG2.0 accessibility. Project Highlights:
- Development of MVP for Digital Government in the ACT
- Lead external stakeholder engagement through online presentations to industry representatives
- Design and development of style and interaction guide to support the programme Outputs and Deliverables:
- Development of repeatable Service Design Methodology
- Interface design and development
- Design of re-usable patterns and interactions using Salesforce
ACT GovernmentUX Consultant
Mar. 2016 - Jun. 2017Canberra, AustraliaIn his role of UX Consultant with the ACT Government's Digital Transformation project Philip advises on technology, user interface and human interaction and is working as part of a multidisciplinary team establishing a repeatable Service Design methodology. Philip is primarily responsible for development of the Proof of Concept to (PoC) demonstrating the digital transformation of ACT Government services, and has trained in Backbase to lead the front-end development of the Digital Transactions in the Customer Experience Platform. Philip’s well rounded technical and human centred expertise allow him to execute an engaging user experience, within the chosen technology platform with a strong focus on usability and WCAG2.0 accessibility. Project Highlights: - Development of PoC for Digital Government in the ACT - Lead external stakeholder engagement through online presentations to industry representatives. Outputs and Deliverables: - Development of repeatable Service Design Methodology - Interface design and development - Development of UI Toolkit - Lead offshore front-end development team to execute transactions in Backbase
Therapeutic Goods AdministrationEnterprise UX Architect
Aug. 2014 - Jun. 2015Canberra, AustraliaIn the role of TGA’s Enterprise UX Architect for Business Improvement Program, Philip has introduced Lean UX into the Agile methodology with great success. The lean approach eliminated waste in the project execution and facilitated the design and development of the UI framework for use across the TGA transactional web portals and management systems providing a strong focus on usability and WCAG2.0 accessibility for the TGA going forward. The development of this framework includes the provision of a guide, reference forms and associated components toolkit. The framework enables business analysts to facilitate the prototyping and development of future web products continuing to meet and exceed accessibility and usability obligations. Outputs and Deliverables:
• Consult to Business Analysts on best practice UX design
• Development of UI Toolkit
• Interface design and development
• Research and development of WCAG 2.0 compliant UI frameworks
• Consulted to the .Net development team, ensuring consistency and integrity of the UI design
• Participate in Executive Project Board to ensure design continues to meet the TGA’s strategic business requirements
Department Social ServicesSenior UX Analyst
Mar. 2014 - Aug. 2014CanberraAs lead UX Analyst for Aged Care Gateway, Philip was responsible for interpreting the business and technical requirements, into a tangible proof of concept and screen designs which demonstrated the reforms to Aged Care policy and how IT would facilitate delivery of the programme. Project Highlights:
• Developed the Proof of Concept for the national road show presented to over 2000 stakeholders from the Aged Care sector across Australia
• Gained knowledge and tangible skills through exposure to the Oracle technology stack comprising of Oracle Web Centre, Oracle Policy Automation and Oracle Web Determination engine. Outputs and Deliverables:
• Conducted solution visualisation sessions to the wider IT team and Business stakeholders
• Produce proof of concept in Axure to be presented in presentation style and self drive via kiosks
• Interface design and development
• Research and development of WCAG 2.0 compliant UI frameworks, for integration with Oracle Web Centre and ASP.net web applications
ChevronWeb Specialist
Aug. 2012 - Mar. 2014perth area, australiaIn this role I provide specialised and strategic direction for the the rollout of the ABU Management System. The role includes administration and analysis of business critical information to ensure a robust and efficient web service underpins the Australian Business Unit's (ABU) Information Management System web portal. Working with a focus on information management, I collaborate with multiple business areas to ensure the application delivered meets business requirements and is supported by strict document and content control procedures to ensure all business controls and information assets are accurate and up to date. Early Contributions:
Analysis and evaluation of Enterprise Search Solutions
Usability Evaluations of Facilities Engineering Portal
Migration of the existing Operational Excellence Management System policy and procedures to the new ABU Management System
Consulting to ABU Management System on best practice content review policy and procedures to ensure strict document control
Optimisation of portal content for MS FAST search services
Department of Employment and Workplace RelationsLead User Experience Architect
Apr. 2011 - Dec. 2011Canberra, AustraliaAs senior member of the UX team I held accountability for the ongoing improvement of the organisation's UI design, usability, and accessibility standards capability. In the role I would lead, train and mentor UX teams participating in the iterative development of desktop and online business applications according to better design practices, usability and accessibility. In a consulting context I provided specialist research, interaction and user interface design services to the wider application development teams to develop, coordinate and manage a consistent user experience through design and interaction patterns for web sites and desktop applications. Key priorities:
Facilitation of user evaluations using in-lab and contextual enquiry
Consultation for Information Architecture, Visual Design for both internal and external project teams
Liaison with technical team
Lead UX project team for the implementation of the web based Education Entry Point
Dept. ImmigrationSenior User Centred Design Analyst
Nov. 2008 - Mar. 2011Working as the lead analyst on the critical business applications with a wide user base both on and offshore. I’m responsible for the user adoption of the products ensuring a high satisfaction rate. Change management is a large part of the process and as part of the project development cycle at key phases I will conduct solution visualisation sessions to ensure the project is kept in line with the endorsed project scope and business requirements. I have conducted the technical liaison between business and developers, facilitated solution visualisation sessions and in-lab evaluation sessions to ensure the products were meeting the business and users needs at each stage of the project development cycle. Early Contributions:
• Visualisation of project scope with task mapping of user pathways, user profiling and wire frame prototyping.
• Business case development
• User research and evaluation
• In lab evaluation sessions Results:
• Business case was accepted and project was given funding
• High adoption and user satisfaction rates of the new Correspondence Portal Project Highlights:
• Improved staff efficiency with a 40% reduction in end-to-end correspondence processing time.
• Designing the user experience of Correspondence Portal tool.
Australian Electoral CommissionWeb Manager
Sep. 2005 - Oct. 2008During my time at the Electoral Commission I project managed the re-development of the Commission’s website, implemented the online style guide in accordance with new communication strategy and corporate branding and developed web standards documentation and implemented in accordance to new technologies, best practice techniques and W3C accessibility guidelines. Early Contributions: - Trend analysis and website evaluation of campaigns run during various financial years and 2007 federal election campaign - Accessibility and Usability testing with external focus groups - Consulted to International delegates on best practice techniques for web publishing of Electoral information and electronic results transmission - Implemented new internal processes for the delivery of static and non web based content - Implemented online style guide in accordance with new communication strategy and corporate branding Results: - Redeveloped the websites’ user interface to cater for new branding elements, supporting the multi-million dollar media strategy for the 2007 Federal Election - Information Architecture was changed to suit usage patterns - Website continued to meet and exceeded WCAG1.0 guidelines and was informally endorsed by Vision Australia as a best practice example of website presentation. Project Highlights: - Project Management of the complete website redevelopment that was launched in conjunction with multi-million dollar cross media nation wide advertising campaign for the 2007 Federal Election - Received senior executive ‘buy-in’ to the adoption of a user centred design methodology for the Intranet redevelopment project - Agency representative for the Australian Government endorsement of WCAG2.0
101 Web TechnologyPrincipal Consultant Digital Solutions
May. 2002Canberra, AustraliaFounded in 2002, 101 Web Technology is a full service digital agency with solid experience in applying research, design and delivery across a range of digital projects. Our experience ranges from private companies both emerging and establised, to large scale digital transformation projects in both state and federal government departments. Business Highlights: - Office of Parliamentary Counsel - Service Design, UX and coaching design thinking capability to support the redevelopment of the Federal Register of Legislation - Developed the gaming platform for global startup Honeypot Lotto. The platform, supports a B2B and B2C gaming experience - Designed and delivered Treasury's 2015 Budget website - Medically Supervised Injecting Centre - Saving lives, lead the UX redesigning the patient care and centre management system. - Lifeline CRM, User research and evaluation services supporting the redevelopment of the National 13 11 14 Suicide prevention call centre application. Services: - Web & Mobile Application Design and Development - Digital Experience design, through research and discovery - DevOps, Cloud Architecture (Implementation and Consultation) - Inbound marketing and digital engagement strategies (Zoho / Salesforce) - Accessibility Consultancy
Dept Health and AgeingWeb Project Manager
May. 2002 - Jun. 2003• Project management of small to medium sized web projects
• Cost predication, resource allocation and budgeting for web projects
• Interface design
• Developing and prototyping web based projects
• Reviewing and reporting functional requirements documentation.
• Reviewing web standards documentation and updating in accordance to new technologies, best practice techniques and accessibility guidelines
• Developing Cascading Style Sheets and HTML in accordance with Accessibility guidelines
• Supporting departmental staff on web authoring including JavaScript, CSS and HTML
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