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Work Background
RyanTax Consultant
Oct. 2022 - Feb. 2025Atlanta, Georgia, United StatesIdentify and verify the taxes associated with properties owned by our clients on a national level. Secure funding for payment of those taxes, which requires extensive compilation and manipulation of data with Excel spreadsheets. Using proprietary software owned by Ryan, LLC and third party payment systems to stay in compliance.
Construction Resources, LLC.Project Manager
May. 2006 - Oct. 2022Atlanta, Georgia, United StatesI manage production builder accounts for a countertop producing company, which included such customers as Pulte, DR Horton, Crown Communities, Beazer Homes, and others. My sales have at times been greater than all the other project managers combined. In order to keep up with that volume of business, I devised a way to revolutionize the ordering process using Excel spreadsheets, which I shared with my cohorts, greatly enhancing team productivity. I have been working autonomously since starting at Atlanta Kitchen, so I am accustomed to a heavy workload and working with minimal supervision to further company interests. Above all, I have represented the company with integrity and competence well enough that we have not lost these accounts to our competition. As a manager of production builder accounts, it was necessary to develop the skills to sell our products, the organizational skills to drive a day-to-day business, the analytical skills needed to resolve problems, and the diplomatic skills to make sure the customer stays satisfied, especially when things go wrong.
Selectek, Inc.Technical Recruiter
Feb. 2006 - Mar. 2006Roswell, GAI worked to recruit talent in the telecommunications field.
TEKsystemsNSD NOC Technician
Dec. 2005 - Jan. 2006Atlanta, Georgia, United StatesMonitored the SS7 network, which included the STP’s, HLR’s, VoIP and Push to Talk switches. Created trouble tickets when network failures were found and followed those tickets to resolution. Utilized Netcool and Net Expert alarm filters and Access 7 for link monitoring and call traces.
TelCoveSwitch Technician
Jul. 2000 - Dec. 2005Atlanta, Georgia, United StatesMaintained the following equipment: Lucent 5ESS digital switch, Tekelec Eagle STP, Tekelec IP7 Front End, Tekelec SCP, Tekelec MPS, Tekelec Sentinel, 3COM Voicemail platform, Tellabs Verity 3100 echo cancellers, Lucent Telica VoIP switch, and the CAC Access Navigator. Troubleshot hardware related problems for this equipment. Installed CISCO gear, VoIP components, rectifiers, Fujitsu Flashwave 7420’s and 4500’s. Performed weekly backups for the 5E, STP, and AMA records. Performed database dumps for the Connect Vu system. Provisioned and troubleshot A-links in our SS7 network. Provisioned new T1’s on the echo cancellers. Provisioned new customer POTS and Centrex lines and features. Built PRI’s, DID’s, BRI’s, and digital trunk groups. Helped troubleshoot T1’s going to the customer premise. Built voicemail services including message on demand trees, pager notification, and sub-mailboxes. Used Remedy to work trouble tickets. Performed preventative maintenance routines such as battery drain tests, ATS tests, and manual generator tests. Performed moves, adds and changes to our in-house phone wiring as needed.
Siemens Information and Communications NetworksSwitching Systems Installer
Sep. 1998 - Jul. 2000United StatesField Services Technician. Interfaced with client telephone companies on installation of the EWSD and EWSM switches, adhering to client specifications. Installed, tested, troubleshot and commissioned additions for digital line units, line trunk units, and switching networks on live equipment. Supervised installations with up to seven contractors working simultaneously, completed within scheduled timeframe, at minimum cost. Completed training courses in such topics as switching technology, troubleshooting, translations, SS7 signaling, and the Coordination Processor.
ADEX CorporationSwitch Installer
Mar. 1997 - Sep. 1998United StatesInstallation Technician. Responsible for the installation of the Siemens EWSD and EWSM
switches, and the Stromberg-Carlson DCO. Skills include ironwork, power work, cabling, lacing and wire wrapping. Learned the basic theories of digital central office switching systems in the Phase I course hosted by Siemens in Lake Mary, FL.
ADEX CorporationRecruiter
Jun. 1996 - Mar. 1997Atlanta, Georgia, United StatesPrimary duties were to recruit telecommunications contractors for employment with clients. Performed system administration for Novell LAN. Configured new PCs and troubleshot existing equipment. Maintained resume database. Assisted with central office switching installations as needed, including inventory functions, running cable, cable forming and butting.
Jim Walter HomesBranch Manager
Dec. 1995 - Jun. 1996LaGrange, Georgia, United StatesResponsible for the profitability and day to day operations of the LaGrange, Georgia region. Supervised construction activities and sub-contractors. Additional responsibilities included sales, purchasing, hiring, and customer service. Obtained deeds and other legal documents from local governmental offices.
Accu-Tech CorporationOperations Manager
Jul. 1992 - Sep. 1995Roswell, Georgia, and Tampa, Florida, United StatesOperations Manager. Oversight of all operational procedures of the Tampa, Florida branch of a nationwide distributor of telecommunications wire, cable and network products. Responsible for inventory control, stock receipts, order shipments, branch maintenance and improvements. Trained all branch employees in both commercial software packages and software developed for specific company requirements. Supervised all operations personnel. Routinely maintained the inventory to an accuracy of .01% on an inventory valued in excess of $535,000. Operations Associate. Assisted in the establishment of the first Accu-Tech branch to maintain an independent inventory. Responsible for all warehousing, receiving and shipping, including the generation of packing lists. Credit Associate. Established and maintained credit accounts of customers. Applied receipts and made bank deposits. Evaluated the credit worthiness of customers, released orders, and made collections calls. Consistently maintained write off level below 1% on sales of $25 million.
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