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Work Background
VisaNoc Support Engineer
Sep. 2023San Franciso, California, Estados Unidos- Responsible for continuous monitoring and support of critical infrastructure, including networks and banking transactions.
- Use of Grafana for proactive real-time infrastructure monitoring.
- Management of alerts with PagerDuty for a rapid response to incidents.
- Cross-functional role, collaborating with development teams, PMOs, sales, and senior executives.
- Coordination of maintenance and incident notifications to ensure operational stability.
- Ticket management through Jira and Ask Now, ensuring efficient problem resolution.
- Deep knowledge of networks to diagnose and resolve issues related to network and cloud environments.
- Diagnosis and resolution of critical network issues such as high latency, packet loss, incorrect router or firewall configurations, and VPN failures impacting banking transactions.
- Incident resolution in cloud services (AWS, Azure), focusing on continuity of critical banking transactions, security configurations, and load balancers.
Mobyle EngageNoc Agent II Ssr
Aug. 2022 - Aug. 2023Miami, Florida, Estados Unidos- Supervise the Mobyle Engage infrastructure using a variety of tools and react to resolve any alerts that may arise to ensure that system uptime meets service level agreements.
- Monitor and respond to network alerts, constantly monitoring network performance and ensuring that agreed-upon service levels are met.
- Perform preventive maintenance on network equipment to ensure proper operation and minimize downtime. - Identify and resolve technical issues, working with support teams and other company departments (PMO-DEV-WHD) among others.
- Document incidents, including steps to accurately reproduce the problem and in accordance with established processes and procedures.
- Stay up-to-date with the latest technologies and trends in the telecommunications field, and apply that knowledge in the performance of daily tasks.
- We used Jira as a ticket management platform, where we received and sent tickets to coordinate and carry out various tasks and projects
Mobyle EngageTechincal Management Analyst
Feb. 2022 - Aug. 2022Miami, Florida, Estados Unidos- Manage and coordinate technical projects, ensuring timely delivery and supervising the achievement of established objectives.
- Analyze and gather technical data to identify trends and improvement opportunities, and provide detailed reports on the results to management and other stakeholders.
- Conduct system and application testing to ensure they meet requirements and quality standards.
- Identify and resolve technical issues, working with support teams and other company departments as needed.
- Manage databases (MariaDB-MySQL).
- Develop databases (MariaDB-MySQL).
- Stay up-to-date with the latest technologies and trends in the telecommunications field, and apply that knowledge in the performance of daily tasks.
Tema ConsultingSAP Ariba Consultant & SAP Consultant Jr
Jul. 2021 - Feb. 2022Buenos Aires, Argentina- I held both positions of Junior SAP Consultant and SAP Ariba Consultant simultaneously, leveraging my expertise in both areas to provide comprehensive support and solutions to clients. This dual responsibility allowed me to seamlessly manage client needs across SAP ERP, S/4 HANA, and SAP Ariba, while coordinating with various departments and ensuring successful project integration.
- Analyze client business processes and design customized SAP Ariba solutions to meet their specific needs.
- Configure and personalize the SAP Ariba platform to fit the client's requirements, ensuring effective integration with other business systems.
- Perform system and application testing to ensure proper functionality and compliance with quality standards.
- Train end users on the SAP Ariba platform and provide ongoing support to ensure its proper operation.
- Collaborate with other teams and departments to ensure smooth integration of SAP Ariba with other enterprise systems and applications.
- Stay up to date with the latest SAP Ariba trends and technologies, applying that knowledge to daily tasks.
- Provide clients with detailed reports on project progress and results.
- Provided SAP ERP and SAP S/4 HANA user support in Argentina, Brazil, Chile, Colombia, Mexico, and the United States.
- Managed ticketing and resolved technical issues using the SolMan tool.
Softensity IncData Entry Operator (Internship)
Oct. 2020 - Nov. 20203535 Roswell Rd # 40, Marietta, GA 30062, Estados UnidosFor two months, I worked as a data entry operator for a company that collaborated with teams in the United States and Europe. My responsibilities included accurately entering large amounts of data into the system, ensuring that information was correctly categorized and organized. During this time, I had the opportunity to closely collaborate with colleagues from the U.S. and Europe, gaining valuable cross-cultural communication skills. Additionally, I became familiar with various data entry software, allowing me to complete tasks efficiently and accurately. Overall, this experience enhanced my data entry skills and expanded my professional network.
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