Thiago Rodrigues - Customer Care Team Lead, C6 Bank

Customer Care Team Lead @C6 Bank

ConsultingCall CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeAppointment SetterOutbound Sales SpecialistTelemarketerCall Center SupervisorCall Center TrainerTechnical Support AgentCold Calling SpecialistCustomer ServiceHelp Desk SupportCustomer Success ManagerCase ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistAdvisorCustomer ResearcherCopywritingCopywriterContent WriterData EntryTyping Specialist

Hello, my name is Thiago, and I am a results-driven professional with a strong background in customer service and team management. Over the past few years, I have focused on developing key skills in leadership, process optimization, and effective communication, always aiming to deliver high-quality service and outstanding results. I am currently pursuing a Bachelor's Degree in People Management at Estácio – São Paulo, with an expected graduation in December 2025. In addition to my academic background, I have completed specialized courses, including Container Inspection and Verification and Advanced Computing, which have contributed to my analytical and technical proficiency. I am fluent in English and have a basic level of Spanish, which has enabled me to work effectively in bilingual environments throughout my career. Professional Experience: Senior Bilingual Customer Service Agent at Ten Service Since June 2022, I have been assisting clients with personalized travel arrangements, coordinating with international service providers, and ensuring a seamless experience for customers. My responsibilities include organizing travel itineraries, handling bookings, and resolving issues with a focus on excellence. Bilingual Operations Supervisor at Conduent Brasil From October 2020 to December 2021, I led a team, monitored KPIs, and implemented action plans using techniques like SWOT analysis. I provided coaching and feedback to improve team performance and developed reports to identify areas of improvement. Bilingual Operations Supervisor at Teleperformance Brasil Between November 2017 and October 2020, I managed daily operations and process enhancements, working closely with support areas. I used GDS systems like Sabre, Amadeus, and WordSpan for booking and ticket reissuance. My work earned me the Best Supervisor Award during the 58th training course (JUMP). Customer Service Analyst at Teleperformance Brasil From October 2016 to November 2017, I worked as a customer service analyst, assisting clients with product

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