Elissa Graham - Founder, Panoramic Talent

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Work Background

Panoramic Talent, LLCFounder

Mar. 2021Massachusetts, United StatesI'm passionate about helping people succeed. I've done this in so many ways over the course of my life & career. In recent years, I've embarked on a new path—one that allows me to meld this passion with several other interests that have long fueled my spirit. This journey has granted me the privilege of blending creativity, social engagement, and unwavering enthusiasm - which ultimately led to the creation of Panoramic Talent. Panoramic Talent is a virtual, inclusive, accessible, supportive and FUN coaching organization. I look at talent through a unique holistic lens, a truly - Panoramic - view.

WorkWell Consulting GroupTalent Acquisition Consultant

May. 2022Managing talent acquisition process for exciting roles for growing WOSB / consulting firm. Assisting with talent management: HR Policy, Compliance, etc. Collaborating with C-Suite on financial analysis, forecasting, and client contracts.

Mass General Brigham Health PlanSupervisor of Integrated Care Management

Apr. 2017 - Jun. 2019Somerville , MAOversaw a team of medical, social care managers, and administrative staff. Conducted audits on care management files to ensure documentation met industry standards. Led interdisciplinary team rounds with medical directors. Participated in corporate-wide agile initiatives to continually innovate the way that the health plan handles participants care.

Mass General Brigham Health PlanMental Health Care Manager

Aug. 2015 - Apr. 2017Boston, MAConducted outreach, assessment, and care coordination/management for identified health plan members. Conducted Health Needs Assessments (HNAs) on members identified as high-risk. Carried a caseload of identified members referred into social care management by other internal care management programs, Member Services, Medical Directors and external providers. Worked with cross-functional team to manage member care, and provide members with additional services above and beyond their health insurance coverage. Coordinated with external providers to obtain services and/or resources needed for members; ie: clothing, food, shelter.

Fallon HealthMental Health Case Manager

Oct. 2013 - Aug. 2015Worcester, MAIntroduced enrollees, providers, and other community members to new health insurance product. Developed rapport with new enrollees, as well as their caregivers, Primary Care Physicians, Behavioral Health Providers, Long Term Service & Support agencies, and other community programs or providers to develop enrollee-centered Individualized Care Team (ICT). Worked in conjunction with members of ICT to develop enrollee-centered care plan. Placed referrals and followed up with referrals per enrollees care plan. Coordinated ICT team meetings (involving enrollee, PCP, BH Providers, etc.) in the community.

Family ContinuityIntake Coordinator

Jan. 2012 - Oct. 2013Whitinsville, MACommunicated with potential clients; evaluated and triaged referrals for a variety of mental health services. Verified insurance coverage and obtained insurance authorizations. Maintained accurate electronic medical records for all clients and referrals. Coordinated with senior management and colleagues to assign referrals. Provided training and guidance to new employees on corporate policies and procedures.

Family ContinuityMental Health Counselor

Jun. 2009 - Oct. 2013Whitinsville, MAProvided intensive home-based treatment to families and youths with treatment focused on stabilization, parenting skills, and therapeutic mentoring. Communicated with governmental agencies such as the Department of Children and Family Services and Insurance providers to identify and assist clients. Collaborated with counselors, physicians, and other stakeholders to develop treatment plans for clients. Identified personal growth goals with clients while assisting and monitoring their progress.