Jennifer Coombes

Manager, Collaboration Tools @PayPal

✔️ ITSolution Integrator🧑‍🔬 EngineerProduct ManagerProject ManagerTech SupportComputer engineer

Jennifer Coombes, as the Manager of Collaboration Tools at PayPal, your role involves overseeing the development and implementation of collaborative software and systems to enhance team communication and productivity. Your responsibilities include managing the integration of these tools into the company's workflow, ensuring they meet the needs of the employees and align with the company's objectives. Additionally, you are tasked with training employees on how to effectively use these tools, troubleshooting any issues that arise, and continuously evaluating and improving the collaboration tool suite. Your role is critical in fostering effective communication and collaboration within the organization, thereby directly impacting team efficiency and overall business performance.

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Work Background

PayPalMTS 1, Systems Administrator

Jul. 2016

PayPalSystems Administrator 3

Jul. 2015*Supported and maintained the Microsoft 365 (formerly Office 365) environment, including Exchange Online, SharePoint Online, and Teams. *Primary administrator migrating 40,000 mailboxes from on-premise servers to the cloud, ensuring minimal disruption to business operations. *Developed and executed migration plans, including mailbox assessment, data migration, and post-migration support. *Collaborated with stakeholders to address concerns and optimize the migration process for efficiency and data integrity. *Provided training and documentation to end-users to facilitate the transition to the cloud-based email system. *Implemented security measures and best practices to safeguard company data in the cloud environment.

PayPalManager, Collaboration Tools

Jan. 2022 - Jun. 2024*Managed a team responsible for supporting key collaboration tools including Slack, Miro, and oversight of mergers and acquisitions. *Served as the primary Slack administrator for the company, overseeing user management, channel creation, integration setup, and troubleshooting. *Implemented best practices for Slack usage, including creating and enforcing guidelines for efficient communication and collaboration. *Provided training and support to employees on Slack usage, ensuring optimal utilization of the platform across departments. *Collaborated with cross-functional teams to integrate Slack with other tools and systems, enhancing workflow efficiency and communication. *Played a key role in the successful onboarding of new teams and employees during mergers and acquisitions, ensuring seamless integration of collaboration tools.

PayPalManager, Collaboration Tools

Jan. 2022 - Jun. 2024 Supervised a team supporting Mergers & Acquisitions, ensuring smooth transitions and integrations of G-Suite (now Google Workspace), Miro, and Slack.  Achieved millions in cost savings during 2023 by optimizing tool usage and renegotiating vendor contracts.  Managed the administration and maintenance of collaboration tools to ensure seamless communication and productivity. Collaborated with cross-functional teams to enhance user experience and drive the adoption of collaboration technologies.  Conducted performance reviews and mentored team members, fostering continuous improvement and professional growth.  Key Accomplishment: Eliminated 6K unused G-Suite (now Google Workspace licenses), saving $5M in 2023.