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Work Background
Energy QueenslandProgram Director
Aug. 2023 - Aug. 2024Brisbane, Queensland, AustraliaEnergy Queensland is Australia’s largest, wholly government-owned electricity company, servicing customers and communities through their distribution businesses Energex and Ergon Energy Network, their Queensland retailer Ergon Energy Retail, and their integrated energy solutions provider Yurika. Program Director role, with accountability for leading a high profile SAP ERM EAP Transformation Program, a multi year / multi-million dollar initiative, delivering transformational change across the whole organisation.
FNZ GroupIntegration Program Director - APAC (Merger & Acquisitions)
Jan. 2022 - Jun. 2023Brisbane, Queensland, AustraliaFNZ is a global financial services company that specialises in providing technology, transaction and custody services to life insurers, banks and asset managers, enabling them to develop and distribute financial products and services to customers. I was initially engaged as Integration Program Director (M&A), to lead the re-acquisition of the market leading GBST Capital Markets division. The timelines were extremely tight to complete this (< 3 months), but through diligent executive / stakeholder engagement and leadership, the outcome was successfully completed on 31 March 2022, which included the successful migration of staff across five countries. Notable Achievements: - Led all aspects of the technology separation / integration delivery from GBST to FNZ, culminating in the successful migration from the existing Transitional Support Agreement (TSA) within the agreed timeframes. - I also led a large high-profile Joint Venture (JV), between NZ-based Hatch and Jarden Direct, again focusing on the successful execution of the TSA within agreed timelines.
QSuper GroupProgram Director - Merger (QSuper & Sunsuper)
Feb. 2020 - Jan. 2022Brisbane, Queensland, AustraliaDuring my tenure as Head of Transformation Delivery, the team and I consistently delivered yearly portfolios of approx $120m, significantly increased the capability and business confidence of the division which resulted in ‘strong’ performance ratings across all aspects of delivery, staff engagement, customer satisfaction and divisional scorecards. These achievements led to selection by the Chief Executive Officer and Chief of Transformation of QSuper to act as the Program Director to lead the delivery of the Merger between QSuper and Sunsuper. The merger of these two funds created the 2nd largest Superannuation fund in Australia, with an excess of $200bn funds under management and approximately two million members. I successfully led the QSuper internal deal team and a number of external advisors (KPMG, PWC, Deloitte), through the high level and detailed due diligence phases, culminating in the completion and subsequent delivery of a fund Business Case, Joint Business Case and Final Detailed Due Diligence report which were all approved at QSuper Executive team and Board level. These artefacts were key inputs into the completion of a legal Heads Of Agreement (HoA), which signalled both funds intent to merge. Notable Achievements The HoA was successfully signed by both boards in March 2021 and Successor Fund Transfer (SFT) delivered in February 2022.
QSuper GroupHead of Transformation Delivery
May. 2017 - Feb. 2020Brisbane, AustraliaQSuper is a leading Australian super fund based in Queensland with a 100 year long history and a mission to help clientele reach retirement goals and increase the financial wellbeing of Aboriginal and Torres Strait Islanders. I was engaged to lead a team of over 220 staff, consisting of Programme Managers, Project Managers, Business and System Analysts, Change Managers, Iteration Leads, Tech Leads, and Project Support Analysts in the delivery of portfolio activities across superannuation, advice, and insurance with a $120 million budget per annum, liaising with the Board, Executive leaders, and key sponsors on a daily basis.
Additional capabilities include but are not limited to: senior management leadership, defining and directing the business unit vision, executive reporting; risk management; financial delegation management; governance and assurance management; compliance adherence and senior internal external stakeholder engagements. Notable Achievements • Restructured and revitalised the Transformation Delivery Business Unit into a unified unit within the business after entering the role and assuming control of the team with a multi-year record of under performance. This was achieved through a structured cultural approach, combined with a capability uplift programme across technology platforms and people valued at $65 million. As a result, in just a two-year period as the Head of Transformation Delivery customer satisfaction has increased by over 50 per cent, Employment Engagement ratings increased from 67 to 88 percent and the business unit achieved a ‘strong performance’ scorecard rating. • Successfully delivered over $120 million in Portfolio Changes per annum from 2017 to 2019 whilst developing and implementing improved ways-of-working across the Enterprise Portfolio Office, Transformation Delivery, and IT Delivery teams. This required strategic cultural change management strategies whilst still undertaking commitment to board and portfolio deliverables.
QSuper GroupProject Director
Oct. 2016 - May. 2017Brisbane, AustraliaEngaged to design, develop, and deliver the Australian Tax Office (ATO)-led SuperStream compliant activates, including SuperMatch, MIG2 contributions, MIX, and other activities in addition to the organisation-focussed Self-Service Employer Transition (SSET) Project. Notable Achievements • Achieved the core objective of the SSET Project to onboard both QLD Health and Education with expansive employer bases in excess of 95,000 members per agency in addition to several other government employers onto a new platform and portal system. This was critical to ensure the business could actively promote and initiate the government mandated Open Fund and Choice of Fund services to new markets on 1st July 2017. • Achieved key project deliverables across SSET and SuperStream projects, including collaboration with PwC as an independent assurer for the QLD treasury to ensure that QLD Health could be onboarded within deadlines and to targeted platform challenges. • Managed a budget in excess of $10 million across integrated project scheduling, reporting, RAID management, change management and financial reporting. • Managed the final development and implementation of transition activities to ensure a smooth handover to Business and IT Operations whilst delivering frequent progress presentations to Executive teams.
CUA - Credit Union Australia LimitedProgram Director / Head of Enterprise Agility and Delivery
Jun. 2015 - Oct. 2016Brisbane, AustraliaCredit Union Australia is the largest member-owned financial institution in Australia providing specialist services in banking, health and insurance. Engaged to design, develop, and deliver the premier-focussed Clearway Loan Origination Program of Works enabling customers to gain mortgage, loan, and credit card approvals in unprecedented timeframes through innovative customer engagement and automated assessments. Notable Achievements • Successfully delivered a market leading Loan Origination Program, incorporating the full design, development, and delivery of integrated Digital Front End and CX, Loan Origination and Decisioning, and the customer communications, contracts, and document generation and management system. The program was widely recognised as a ‘financial game changer’ within Australia. • Requested to assume the position as the Head of Enterprise Agility and Delivery due to successfully delivering the Loan Origination Program. • Managed assurance activities including the continuous engagement with Level One, Two, and Three external assurance vendors in addition to direct assurance reporting to the CUA Board, ASIC, and APRA. • Delivered continuous reviews and presentations on business cases to Boards to secure funding for first-phase implementation and delivery in May 2016 as well as future phases across 2016 and 2017 with direct reports to the General Manager of Business Transformation and Technology and the CIO. In addition, delivering frequent progress presentations to Executive and Board members in collaboration with Senior Management teams including the COO, Head of Sales, Head of Marketing, and the Head of Risk and Audit. • Managed a budget in excess of $50 million across integrated programme scheduling, reporting, RAID management, change management and financial reporting. • Managed the establishment, development, and implementation of transition activities to ensure a smooth handover to Operations whilst managing deliverables.
Queensland GovernmentProgramme Director for Digital and Online Services – Business and IT
Feb. 2014 - Jun. 2015Brisbane, AustraliaThe Department of Environment and Science is a government agency with the goals of pursuing a clean environment, innovative society and economic reform, and vibrant culture contributions. Engaged to develop and deliver the ‘One-Stop Shop’ Programme-of-works with an emphasis on Digital and Online services to enhance customer engagement through innovative use of Omni-channel mobile services. This consisted of numerous projects, including: Tell us Once; Click to Call; Digital Experience Delivery Platform; Social Media; Mobile Application strategy and development; Customer Identity Management (CIDM); and Customer Relationship Management, (CRM). Notable Achievements • Developed and delivered the successful presentation of a multimillion-dollar business case to the Queensland Treasury securing funding for the full implementation of the One-Stop Shop Digital and Online Services Programme within the One-Stop Shop team. • Managed the establishment, development, and implementation of transition activities to ensure a smooth handover to Operations whilst managing deliverables for numerous external third-party vendors and internal business units in accordance with contracted deadlines.
QGC - A BG Group BusinessQCLNG IT Upstream Programme Manager – Applications and Infrastructure
Aug. 2011 - Jan. 2014Brisbane, AustraliaThe Queensland Gas Corporation, also known as QGC Pty Limited, is one of the largest Australian coalbed methane companies developing methane reserves within Queensland. Engaged to develop and deliver the Queensland Curtis Liquefied Natural Gas, (QCLNG) Automation and IT Integration Programme-of-Works as well as the seamless integration of Process Control Networks with Enterprise networks. Notable Achievements • Developed and implemented tactical and strategic activities to ensure interim services such as temporary wireless communications supporting construction activities or data acquisition aligned with and integrated into the ‘end-state’ first-gas deliverables encompassing communications. • Developed and facilitated seamless transitions between accountable work streams for working groups managing individual technical components within the QCLNG Project. • Managed compliance for technical standards, including the Data Control and Automation Architecture (DCAA) and Integrated Control and Safety Standards (ICSS). • Managed a budget in excess of $50 million across integrated programme scheduling, reporting, ARAID management, change management and financial reporting whilst securing additional funding and resources for future project works. • Managed deliverables for numerous external third-party vendors and internal business units in accordance with contracted deadlines whilst managing programme alignment and compliance in accordance with predefined BG Group policies, programme methodologies, governance structures, processes, tools, reporting regimes, and approaches. • Management of a number of BG-Group Global vendor and third-party contract relationships throughout the life of the programme, and to ensure a smooth transition to operations (through clearly pre-defined and aligned operational acceptance criteria).
Total Connextion Pty LTDCo-Founder | Managing Director
Apr. 2011At Total Connextion, we specialise in the delivery of Business / IT Transformation Programs and Mergers & Acquisitions / Integrations, continually producing standout results across industries including Banking, Superannuation, Wealth Management, Energy, Government and Oil & Gas. With a proven record of accomplishment, we excel at guiding large-scale transformations with precision and purpose. What truly sets us apart is our unwavering commitment to people and culture. We believe that the key to lasting success lies in understanding the human element of business — fostering collaboration across teams, customers, and stakeholders, and creating environments ripe for growth and continuous improvement. Recognised for our adaptability and forward-thinking, our team merges deep technical expertise with pragmatic strategies, driving sustainable outcomes that consistently exceed client expectations. Clients often praise our ability to combine strategic vision with real-world application — making us a rare yet invaluable partner in their transformation journey. At Total Connextion, we don’t just deliver; we elevate your business to new heights. Ready to experience the difference? Let’s connect….
QGC - A BG Group BusinessIT Program Manager/Consultant (Independent)
Apr. 2011 - Aug. 2011Lead Consultant for a strategic Project Management/Architecture Consultancy team; with objectives to review core multi-million dollar Infrastructure Programme of works for 2012-2014 financial submission. Initial GAP analysis to ascertain total number of IT demand items. Development of Demand Management processes, procedures and strategies to be used as standard operating procedures in various functions to capture upcoming demand requirements from the business for IT Infrastructure and Applications. These processes include upfront business engagement, IT estimation, scheduling, sourcing and billing activities. Creation and management of an IT estimation modelling process to ensure timely delivery of rough order of magnitude, (ROM) estimations for the business. Creation and ongoing management of an IT pipeline process to formally identify and continually verify business demand. This process has been formally implemented, and now provides BG-Group/QGC a single view of IT Infrastructure and Application demand which can both be shared with key stakeholders and make the volume of IT demand from the business easily visible to senior executives. Extensive engagement with (and presentation to) Senior Business Stakeholders to obtain business sign off of priorities. Regular presentation updates to QGC Senior Management and production/sign off of presentation material used within global (BG-Group) executive presentations. Extensive involvement in high profile Queensland Curtis Liquefied Natural Gas, (QCLNG) programme of works, with responsibility for identification and prioritisation of key IT deliverables, Business Senior Stakeholder engagement, prioritisation and accountable for securing appropriate funding for 2012 and beyond. This led to Jon being approached to manage the QC LNG IT Programme of works for 2012-2014.
Eagle Boys PizzaIT Programme Manager/Consultant (Independent)
Feb. 2011 - May. 2011Key responsibilities • Technical Programme Management and Consultancy for a leading food production company within Australia with over 300 franchises across the country. • Delivery of leading edge E-Commerce/M-Commerce development programme, with integration into a number of legacy systems. • Management of internal Programme team through warranty period with 3rd party suppliers (development and testing) through to successful conclusion and subsequent implementation. • Instrumental in ensuring that appropriate quality gates invoked, undertaken and achieved by internal and external suppliers throughout the SDLC (Software Development Lifecycle) process. • Leadership of a key RFP process to secure new hardware vendor for 300 franchises, including sole responsibility for production of RFP artefacts (including scope of requirements, scoring matrices and vendor communication).
VocaLinkSenior IT Project Manager - European Services (Independent)
Feb. 2010 - Nov. 2010Key responsibilities • Accountable for management and delivery of customer take on Programme(s) of Vocalink's leading SEPA Credit Transfer (SCT) and Direct Debit (DD) Payment Processing services. Budgets in excess of £3M. • Responsible for management of design, development, test and delivery of business/technical enhancements to Vocalink’s CT/DD SEPA services, utilising both Vocalink's CSM and European Banking Association (EBA) settlement solutions. Budgets in excess of £5M. • Extensive internal Stakeholder and financial management, with associated regular presentation activities completed at Senior Management/Board level. • Extensive external (customer) stakeholder and financial management of SEPA take on programmes.
Management of off-shore and on-shore resources, utilising several development methodologies (including Waterfall and Iterative approaches). •Day-to-day management of large project team (including Analysts, on-shore/off-Shore Development teams, Infrastructure resources, on-shore/off-shore test teams, Business representatives and Operational resources), c. 160 resources.
Banco SantanderIT Programme Manager (Independent)
May. 2009 - Jan. 2010Key responsibilities • Responsible for a number of critical Business and IT driven Channel (Contact Centre, IVR and Internet) Programme deliverables within the UK (on behalf of Abbey Santander) as part of the recent acquisition by Santander of Alliance and Leicester. All accountable Projects are on the critical path for Santander/A+L integration to ensure both seamless integration of both banking processes/systems and ongoing strategic vision for the future bank. • Extensive stakeholder management and continual scope management (and associated change control) activities undertaken. • Management of off-shore and on-shore development resources, utilising several development methodologies (including Waterfall and Iterative approaches). • Ongoing financial reconciliation of large budgets allocated as part of A+L integration programme. End-to-end management of projects, from business case development/inception through to delivery.
VocaLinkEuropean Services Senior IT Project Manager/Interim Programme Manager (Independent)
Jan. 2008 - May. 2009Key responsibilties • Responsible for delivering Vocalink's (the UK based payments processing provider) entrance into the European Market by managing the development and delivery of a leading edge sustainable Credit Transfer and Direct Debit solution to address the mandatory SEPA compliancy enforced upon the banking industry within the EU (SEPA/PSD compliancy). • £30m Programme budget, with associated financial/business case management, market opportunity identification and exploitation activities undertaken. • Singularly developed a staged development approach to minimise risk/financial spend, yet maximised customer opportunities and company exposure in light of changing market conditions. • Accountable for delivery of large scale projects with budgets in excess of £5m. • Extensive Stakeholder and Financial Management, with associated regular presentation activities completed at Senior Management/Board level. • Day-to-day management of large project team (including Analysts, Developers, Infrastructure resources, On-shore/Off-shore test teams, Business representatives and Operational resources), c. 140 resources.
Banco SantanderSenior IT Project Manager (Independent)
Sep. 2007 - Jan. 2008Key responsibilities • IT Project Management of Risk services for £50M Business Banking Project through to successful presentation and signoff at board level. • Extensive Stakeholder/Financial Management and specifically Scope Management and control activities undertaken during business case production.
Boggle LtdProgramme Manager (Independent)
Jan. 2007 - Sep. 2007Key responsibilities • Responsible for business and technical consultancy within Internet Ideas realisation service Boggle Limited. • Programme management and successful delivery of numerous client projects - from innovative systems to a new and successful manufacturing business.
Total Connextion Limited (own Consultancy company)Senior Consultant/Programme Manager
Oct. 2005 - Dec. 2006Secured several shorter term contracts through my own consultancy company (www.totalconnextion.com) for SME’s by responding to RFI/RFP/ITT’s and subsequently developing, delivering, and project managing enhanced business/technology processes and several E-Commerce/M-Commerce strategies for a number of UK based companies. This included a complete review of various IT infrastructures, consultancies, and subsequent project management of new IT systems for Northamptonshire UK based Goodrich Projects (who managed over £150m of projects in 2006), substantially increasing productivity whilst decreasing costs; and also developing/delivering several Internet/Mobile marketing strategies for a number of UK based SME’s.
Nationwide Building SocietySenior Project Manager/Lead Technology Consultant - Infrastructure (Mobile/Wireless Technologies)
Jun. 1999 - Oct. 2005Key responsibilities • Led Technology Consultant within the society, responsible for devising and Project Managing through to delivery innovative technologies (i.e. Mobile and Wireless) and strategy for Nationwide's internal business areas and members • Influence strategic business thinking at board level, including the development of the Group's Technical and Business Strategies, Architectures, Frameworks and Roadmaps. • Maintain dialogue with internal business areas to understand processes, practices and requirements, developing technology solutions to meet both business and technology needs. • As the Group's recognised expert in emerging technologies, I provided internal consultancy and in-depth technical advice for other areas of the Nationwide Group. • Evaluate, propose and deliver appropriate technology solutions to support Group needs. • Position Nationwide on mobile technologies; manage 1-5 year strategic timeline and delivery of the solutions; present the strategies at senior management and Board level. • Manage key business relationships between Mobile Operators and Nationwide and work with suppliers to develop products and solutions that meet Group needs. • Manage the Mobile Communications team, controlling over 2500 internal mobile telephone business users; line-manage the team responsible for day to day issues. • Represent the Society on all external emerging technologies bodies, (i.e. Microsoft EMEA Mobility Forum). Key Achievements: • Developed and Project Managed key technology enablers substantially improving business communication and performance, including: Wireless LAN 802.11b/g/a, RIM Blackberry pilot, Microsoft Exchange 2003/Active Synch Mobile Device Data Access, GPRS RAS/CITRIX. • Management of several multi-million pound ITT (Information to Tender) processes for Mobile technologies, saving Nationwide over £1m per year.
Nationwide Building SocietyProject Manager - Infrastructure
Feb. 1997 - Jun. 1999Key responsibilities • Initiate and manage projects throughout the project lifecycle; deliver 'scope' to meet budget, quality/specifications and timeframe. • Identify project scope, objectives, deliverables and potential risks; obtain project approval and financial spend at Senior Management/Director level. • Scribe Management Plans and Project plans; plan and allocate resource using Project Manager Workbench (PMW). • Maintain dialogue with the business areas. • Manage project resources; deal with issues raised, whether technical or non-technical. • Provide regular reports to Technology Support Senior Management and Directors. • Produce project close-down documentation and obtaining signoff. Key achievements: • Successfully delivered key business projects including: Desktop Delivery (time to desk) solutions; TCO proposals (Total Cost of Ownership); LAN printing (rolled out to 80 business areas and 3500 users in 4 months across a number of sites); 'Hotdesking' in the Northampton and Swindon administration centers; a feasibility study into Remote Software Delivery mechanisms; the creation and implementation of an Inventory/Configuration management system used in the administration centres.
Nationwide Building SocietySenior Technical Specialist - Infrastructure
Jul. 1991 - Feb. 1997I was a key member of a team dedicated to installing and maintaining Nationwide's 'INTERACT' project, a high profile package which included interactive video and Windows 95 as software for customer use. I project managed two complex high profile projects: PC video conferencing, PCTV, and live video over Nationwide's internal TCP/IP corporate LAN network, which was sponsored at Board level and implemented in Nationwide's two major sites in Swindon and Northampton. I also designed Technology Support's Intranet site. During my tenure, I undertook 2nd line support for all Unisys.ICL/Compaq PCs and server software, and the Corporate LAN/WAN within the Society's administration centres in Northampton and Swindon. I was able to support Nationwide's X25 network within the UK, supporting all branch WANs/LANs. I also conducted diagnostics of all branch Timeplex NP 100 and Timelan 100 router bridges, completing EPS21 circuit checks on branch BT lines, and repair of all associated hardware. My first line support for Northampton BTEX and ACD voice systems was beneficial to the company.
Nationwide Building SocietySenior Technical Specialist - Infrastructure
Jul. 1991 - Feb. 1997
Nationwide Building SocietyInstallation Engineer - Infrastructure
Aug. 1988 - Jul. 1991
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