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Work Background
TTech DigitalSenior Consultant
Apr. 2025 - Aug. 2025United StatesImplemented features of the NiCE Mpower CCAAS platform for a variety of clients.
CognizantManager
Dec. 2023 - Apr. 2025United States, Cortlandt Manor• On assignment at Optum Technology as part of the Omni Channel CXone implementation engineering team.
• Document customer requirements for implementation (users, groups, skills, POC’s, HOO, integrations, ETC.)
• Write integration REST APIs in C# for UHone LOB to access Mainframe data from MQ, receive payment notification and deployed through Kubernetes.
• Implemented Feedback management for several LOB’s.
• Implemented new LOB’s including custom scripting with custom integrations.
• Implemented payment processing using Sycurio with Trust Commerce vendors using C# WEB API.
Konica Minolta Business Solutions U.S.A., Inc.Senior Developer Team Lead
Jun. 2018 - Dec. 2024United States• Designed and implemented an integration between the vCare application and Supplies Network web services to facilitate just in time delivery of consumable goods. Integrated daily scrum to keep stakeholders apprised of progress.
• Designed services to enhance the ONESTOP Product Support Web Site using C# MVC to handle new categories of business.
• Enhanced and maintained inContact IVR scripts to support new products and services.
• Enhanced and maintained inContact IVR scripts to support new products and services.
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• Added work item injection into inContact environment to handle chat and portal agent assignments.
• Enhanced and maintained the inContact Middleware C# Rest Web API, which provided an interface between corporate data and the IVR.
• Designed and implemented Rest Web services which provided an interface from multiple data sources to IBM Watson for integration into search criteria.
• Designed and implemented an automated new posting notification to the field engineers.
• Designed new automated usage statistics reporting to management.
• Designed and enabled Product level security, by company, on ONESTOP.
• Designed and implemented Middleware application to integrate corporate data into the IVR system
Gold Group EnterprisesSenior Developer
Mar. 2017 - Mar. 2018United StatesHands on project manager, architect and developer, interfacing with business stakeholders to participate in the definition of the higher-level functional and nonfunctional requirements, analyze technical trade-offs, determine the major components and define the interfaces and collaborations between them. Worked with offshore development team. Support of existing systems while extending new functionality. Specific tasks included:
● Define Use Cases for Dell Asia Pacific Warranty Fulfillment process.
● Create Wireframes for Dell Asia Pacific Warranty Fulfillment user experience flow.
● Designed and implemented text messaging capability to EZReferral Network.
● Integrated new car images from ChromeData into new car inventory.
● Designed and implemented a REST API using C# Web API and SQL Server backend for Integration with CRM.
● Integrated billing with G8way API for a single dealership in the network.
New York Life Insurance CompanyApplication Architect
Jul. 2011 - Feb. 2017United States, ManhattanAs part of the Retirement Income Services Group, provide management of custom application modifications and support for an online Fixed and Variable Annuity Administration System. Specific tasks include:
● Design of Automation of Interest Rate Update procedures, using SSIS.
● Creating customized automated queries for data consumers for specialized data reporting needs Using t-SQL.
● Fixed a broken web site that provides customer help desk the ability to do custom queries from the Oracle and SQL server databases.
● Enhanced voice response system to acquire data from multiple sources.
● Designed and implemented new print policy and cost disclosure modules for new systems using C# and t-SQL.
● Enhancement and Support of existing annuity administration system.
ACS State and Local Government Solutions, a Xerox CompanySenior Software Developer
Nov. 2008 - Jul. 2011United StatesWork closely with project stakeholders to determine needs, analyze data requirements, develop timelines, manage expectations, develop, test, implement and support a diverse set of software solutions for critical business applications, supporting local and municipal government functions.
The technology utilized Microsoft .Net framework versions 2, 3.0 and 3.5, ASP.NET, Web Services, and WCF. Underlying data stores utilized are Oracle 10i SQL Server 2005 and 2008, DB2 on the mainframe. Utilize Object Oriented Analysis and Design to promote reusable loosely coupled components.
● Part of a team that developed a framework which was used for all online applications. The framework was used for several large municipalities, extensive use of JavaScript, AJAX and JSON Objects.
● Developed a Windows Service Application which handled MQ messaging to do real time NLETS inquiries.
● Developed an offline balancing module for the POS Cashiering System.
● Developed a new Business Objects Xcelsius dashboard application along with a set of Web Service Methods written in C# to supply Executive Key Performance Metrics.
● Developed a new multi layered distributed system to upload images from a scanning vendor. The system parsed xml files to load data into an Oracle 10g database. The service was sold to several clients.
● Enhanced the OMS data warehouse feed to include outage data for the city of Los Angeles
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