Rita Oramadike

Project Delivery Manager @New York University- Abu Dhabi

United Arab Emirates✔️ ITBanking Operations🏦 FinanceProject ManagerTech Support

Rita is a seasoned Project Manager with 9 years of comprehensive experience spanning both infrastructure and software domains. Her career has been marked by successful leadership of cross-functional teams and delivery of complex projects in dynamic, fast-paced environments. Key Highlights: Infrastructure Expertise: Led the implementation of enterprise-wide network upgrades at New York University, improving system reliability. Software Development: Managed Agile development teams in creating cutting-edge SaaS solutions. Cloud Migration: Spearheaded cloud migration projects, successfully transitioning on-premise systems to AWS and Azure. Stakeholder Management: Developed strong relationships with C-level executives, vendors, and cross-functional teams, ensuring alignment and buy-in across diverse groups. Risk Mitigation: Implemented robust risk management strategies, reducing project risks and ensuring on-time, within-budget delivery for projects. Team Leadership: Built and mentored high-performing teams of up to 25 members, improving team productivity through targeted training and process improvements. I hold a Bachelor's degree in Computer Science and MBA from Edinburgh Business School. Certified Project Management Professional (PMP), Certified Scrum Master (CSM), Safe Agilist and Six sigma Black belt. My unique blend of technical acumen and leadership skills positions me as a valuable asset in driving technological transformation and delivering measurable business results.

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Work Background

New York University Abu DhabiProject Manager

Mar. 2022Lead multiple projects throughout the project life cycle and effectively interact with multiple stakeholders (Product Owners, Product Managers, Subject Matter Experts, Operations and Technology teams) Provide input during the evaluation of key business/technical proposals with the objective to align with corporate strategy Create and maintain the project schedule/project plan by working with core team members to provide input on key tasks, milestones, and dependencies. Develop project scopes and objectives and ensure technical feasibility Involve all relevant stakeholders in project scope and objective development. Create and maintain a consolidated list of issues and risks and review them with the project team on a recurring basis to help drive to closure. Escalate items as appropriate. Schedule and lead meaningful project status meetings including previous accomplishments, upcoming activities, issues/risks, financial information, and any change requests. Highlight risks to delivery. Set communication strategy and matrix with all stakeholders Coordinate, establish and maintain relationships with internal resources and third parties/vendors for the flawless execution of projects. Measure project performance using appropriate systems, tools and techniques Provide a project budget and manage spending while controlling costs. Implement and manage project changes and interventions to achieve project outputs and goals. Use appropriate verification techniques to manage changes in project scope, schedule and costs. Create and maintain comprehensive project documentation. Provide alternatives to keep project under control from all aspects (Budget, Schedule, Quality) Maintain support documentation of project specifications, communicating routine updates to internal and external stakeholders Identify learnings from past and current projects and formalize improvement to Project Management standards and templates Provide a clear and complete handover to project end users

First Abu Dhabi Bank (FAB)Project Manager / PMO Specialist

Aug. 2019 - Sep. 2021Abu Dhabi, United Arab EmiratesActed as the single point of contact for all international channels related program initiative and ensure the alignment of deliverable with Corporate Investment banking strategies. Defined project scope, prioritize, develop project plans, resources and manage costs complete waterfall and agile development lifecycle. Facilitated, organized and participated in periodical/weekly program meetings to report the progress/status of projects/operations. Interacted with cross functional teams such as software development, customer service operations, business leads and IT to design the program’s standard operational procedures, processes and technical requirements Monitored the overall program progress, execution and delivery of projects for high level of quality and integrity achievement. Continuously improved on Project Governance processes for optimal issues resolutions, risks control and projects dependencies. Defined and implemented Project Governance policies and processes to support decisions on corporate investments projects Administered SOW deliverables, project costs and forecasts on a regularly basis Ensured the availability of project’s documentations (Project plan, time plan, risk register, action log, PO’s, scope versions, scope sign off, SIT plan, UAT Plan, Project’s team training plan and sign off) Actively participated in all phases of the project or specific phases of larger projects. Identifies, assesses and manages risks to the success of the project Built trusted and effective relationships with project team to ensure they deliver within budget, quality and on time Oversaw solution delivery for projects using complete agile development lifecycle such as backlog prioritization, sprint planning, tracking burn-down and velocity Utilized project management tools such as Jira, MS Project and Excel to monitor project status, sprints / milestones, resources, budget, actuals and related variances based on agreed project baselines

Consuldesk SolutionsFreelance Consultant

Jan. 2019 - Oct. 2020Provided insights and leadership support in project execution from planning to completion; managing day-to-day customer relationship and communication at all levels Completed projects by planning and coordinating resources within scheduled timeframe Developed good working relationships across Group and other Business Units, to support growth, joint ventures and fast track projects Tracked the performance of services in regions and sharing regular status/progress reports to the management team Defined and monitored team member’s role and function, coordinating in team activities throughout the project life cycle Managed budgets, resources and relationships to achieve organizational objectives, establishing excellent customer service and quality delivery processes and procedures Planned and managed IT service delivery activities to align with organizational business goal

Fidelity Bank PLCLean Service Improvement Lead

Jun. 2015 - May. 2018Lagos, NigeriaMajor Achievements Deployed the consolidation of multiple solutions with similar functionalities to achieve a single sign on solution. This drastically reduced errors prone to multiple sign on by 40% and also saved the organization 23% cost on infrastructure annually Created awareness on the need for continual service improvement and eliminated waste in multiple processes and procedure Responsibilities Implemented harmonized service execution processes, analyzed the situation in selected region, defined improvement initiatives and established detailed implementation plans with Process Owners Conducted technological gap analysis of the IT infrastructure based on the industry standards and best practices to identify improvement opportunities Executed and monitored agreed strategic innovative processes to reduce defects and maintain the integrity of result-driven processes that will increase productivity Evaluated the latest technology solutions and collaborate with service providers to determine the most cost-effective solutions to enhance employees’ business productivity Developed a business continuity plan to protect the people and business assets Continuously monitored the status of IT systems and services to ensure compliance with the latest security updates Drove continual service improvement of IT operations for the services, analyzed the situation , defined improvement initiatives and established detailed implementation plans Led end to end digital transformation projects with focus on evaluating current state, identifying opportunities and creating holistic transformation of the existing system Built up a strategic digital mindset and deliver digital awareness sessions in the organization Executed projects with Lean Six Sigma, Change Management standards and the process improvement methodology to improve customer satisfaction and efficiency Trained and coached team members on lean concepts tools and implementation

Fidelity Bank PLCIT Project/ Service Delivery Specialist

Jun. 2013 - May. 2018Lagos, NigeriaMajor Achievements Successfully implemented an incident/service request application project for service performance monitoring and customer relationship management which improved performance and customer satisfaction to 99%. Also resulted in drastic reduction of the mean time to resolve (MTTR) by 16% Successfully deployed financial loan monitoring system project for effective documentation and loan status which reduced irregularities by 90% and improved automated reports generation by 99%. Effectively supervised the helpdesk to ensure incidents are logged properly and OLA commitment to end users are met. Improvement in Incident OLA from 77% to 99% Responsibilities Responsibilities Acted as an escalation point for 1st/2nd Line core banking (Finacle) and other software support issues within the organization to end users Led end-to-end delivery of IT projects from initiation to closure, managed handover of services to Delivery Manager after transition and transformation tasks are completed Organized daily stand-up meetings, facilitated sprint meetings, demo & decision-making processes to ensure quick inspection and proper use of adaptation process Maintained IT governance by ensuring alignment of IT goals with business objective Identified risks and issues, defined project scope and coordinated with cross-functional teams in development, migration, maintenance & support of software as a part of lifecycle Carried out regular internal service reviews covering vendor performance, service performance and metrics, service changes, productivity, actions and recommendations. Ensured operational policies and procedures exist for effective services Provided business leadership team with operational and financial reporting of the IT capabilities for all division Developed an IT training plan to keep the employees updated with the ongoing IT projects Provided regular status reporting on services delivery performance providing required feedback to executive management

CWG PLCTeam Lead, Customer Service / SLA Management

Aug. 2009 - May. 2013LagosMajor Achievements Successful deployment of 18 Months Satellite Migration Project of 500 locations from an existing satellite that is reaching end of life (EOL) to another satellite with minimal impact of 2.7% on service disruption Created a functional service reporting unit, reduced penalty charges by 33% through customer relationship management and achieved network stability through recommendation of improvement strategy to the management by 25%. Developed processes and procedures for incidents resolution and effective service improvement. This generated more revenue through new businesses negotiated by 18% and increased customer base Responsibilities Served as first point of escalation for all service delivery related issues and ensured effectiveness and efficiency in the provision of customer service delivery. Worked closely with other senior members to establish good working relations and responsive service delivery to clients meeting and exceeding client contracted SLA. Maintained and developed key client relationships in partnership with the account managers and helps improve client satisfaction Approved high level delivery commitments to clients Developed a comprehensive IT strategy based on the direction of the business leadership team, plan and oversee implementation of the plans Established objectives and development plans with direct reports that align to organizational objectives Monitored utilization and team productivity on daily service support delivery to identify improvements and manages short falls of the service delivery . Was responsible for the account management of multiple customers or sites with larger install base Developed, reviewed and revised SLA documents for all customers on a quarterly/annually basis Conducted monthly/quarterly service reviews, communicated feedback and instigated improvements which drove continual service improvement program

CWG PLCSystem / Server Administrator

Jan. 2008 - Jul. 2009AbujaMajor Accomplishment: Cordinated internal staff and external consultants who support Intel systems. Achieved better 24/7 support and incident response Implemented enterprise antivirus and infrastructure security using both automated tools and manual testing to connect remotely from head quarters. Responsibilities Provided technical support for both hardware and software issues users encounter Configured and coordinated client-based computer operating systems Monitored the system daily and responded immediately to security and usability issues Created and verified backup of data Administered infrastructure, firewalls, databases, malware protection software and other related application Reviewed application log daily to confirm consistency and performance Installed and tested computer-related equipment Deployed new software release and hardware upgrades. Supported and maintained end user requirement, account maintenance and training Planned and coordinated preventive maintenance for customers Conducted software and hardware evaluations, providing technical analysis and implementation to meet organizational goals.

Computer Warehouse GroupService Desk/ System Engineer

May. 2005 - Dec. 2007AbujaMajor Accomplishment Upgraded 300 computers from Windows 2000 to XP within 5 days for Office of Accountant General of the Federation Responsibilities Had a good working knowledge of service desk/ customer relationship management. Provided single point of contact to customers. Provided first line support (service desk) and second line support (end user support). Tracked and resolved Incidents within stipulated Service Level Agreements (SLA’s) Installed and supported Microsoft Office Suite. Troubleshoot, analyzed, and fixed hardware related problems. Generated weekly and monthly report for management usage.

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