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Work Background
S&P GlobalGlobal Lead, People Technology
Aug. 2022United StatesTeam Size: 20
Team Comprised of: People Technology Configuration, Data Management, Audit, Compliance, and Regional HRIS Ops Specialists
News CorpDirector, HR Systems and Solutions
Jan. 2022 - Aug. 2022Nashville Metropolitan Area
TALKBoard Member
Jun. 2021Nashville Metropolitan Area
Dear WorldCertified Dear World Storyteller
May. 2021As a Dear World Storyteller I help build a culture of authenticity, inclusivity, and purpose through the interactive Brain Tattoo™ storytelling method.
For a Cause PlayCo-Founder
Apr. 2021Nashville Metropolitan Area*Non-Profit* To enrich people's lives from all walks of life through Cosplay and bring smiles to all regardless of background as we all need hope and faith throughout our lives. We partner with various organizations in Middle Tennessee to bring characters on the silver screen to life for both children and adults to meet in person. We provide support both in costume and in our day-to-day to highlight our support for our community within Middle Tennessee, Kentucky, and more! We also partner with other non-profit organizations within the community like With Love Charity, Inc., Operation Stand-down, local police, fire, and military charities, and many more. We have partnered with local hospitals to provide toys to the Children hospitals
AccentureRegional Business Architecture Project Delivery Lead
Mar. 2020 - Dec. 2021Nashville, Tennessee, United StatesTechnology Development Program (TDP) Lead
Employee Engagement Lead
LML Lead Area of Focus: HR Transformation and Talent & Organization
Specialized in: Complex Program Delivery, Operation/Process Transformation, Business & Change Agility, and Agile/Scrum/sAFE Prior Roles (job profiles associated in WD-not associated with Job Title on Projects/work experience completed): Business & Integration Associate Manager (Dec 2021 - Present)
PCS/PMO Team Lead (Mar 2020-Nov 2021)
Hankook Tire America Corp.Programs Manager
Feb. 2018 - Mar. 2020 Completed a complete new SAAS platform overall from SOW to go-live in less than 3 months with successful implementation and adoption.
Successfully managed Multiple Projects/Programs and stayed within budgets (budgets more than $25 Million).
Developed & implemented SAP Screen customization focused on pulling together data from multiple vendors into a centralized SAP database. Managed multiple projects focused on engagement with internal and external stakeholders utilizing asana to collaborate, communicate, and increase the transparency of the project timelines. Key accomplishments:
• Created a "Pay It Forward" Challenge to foster holistic engagement between employees by utilizing Challenge Coins and empower others.
• Partnered with HR to Employee Events focused on Health and Wellness, most recently a Heart-Healthy Breakfast Event showcasing amazing heart-healthy options for breakfast!
• Grew program partnership by 3% in the first year in a consistent flat market and 25% in the second year. Managed multiple programs budgets of $25 Million dollars.
• Managed Sales Management Team projects simultaneously to ensure success for implementation and customer adoption with over 85% success rate.
• Collaborated with multiple divisions to create transparency of information, digital workplace tools to centralize information and knowledge base. **Key skills: Problem Solving, Start-ups, Skilled multi-tasker, Marketing Strategy, Relationship Building, Project Planning, CRM Management, Vendor Management, Team Leadership, Software Development Life-cycle, Integration, Customer Satisfaction, Customer Retention
Ardent MillsManager of Administration
Nov. 2016 - Feb. 2018Wichita, Kansas Area Designed and developed human resource policies and initiatives focused on employee engagement, talent management and acquisition to increase focus on the company’s vision/mission that helped our location receive the “Most Improved Plant of the Year” award and “2 Years Accident Free” achievement. Implemented strategic direction to inspire the employee lifecycle and processes to recruit, staffing, hiring, job specifications for success by decreasing our average job req cycle by ten days. Implemented a apprenticeship program with high schools and local trade school to build a pipeline of candidates for three plants for workforce planning initiatives and increase efficiencies by 55%.
Managed 10 projects (total: $28Mil) to ensure the projects met milestones, iterations were closed on time and under budget focusing on a 95% fund utilization rate (Engagement). Participated and Spearheaded in HR Project Initiatives around Workday (Project Scoping, implementation, and adoption for HCM, ATS, Payroll, Benefits, New Hire Orientation, Performance management, and Reporting), Payroll, benefits, Employee Engagement (SAAS), On-boarding/Cross-boarding/Off-Boarding experience along with AP/AR, data governance project partnerships. **Key skills: Sourcing, Internet Recruiting, College Recruiting, High School Recruiting, Screening, Employee Engagement (Employee life-cycle), HR, Training and Development, Applicant Tracking System, Software Implementation Life-cycle
BridgestoneRegional Education Partner
Feb. 2016 - Nov. 2016Remote Collaborate and inspired our region leadership to empower employees. Created dashboards to focus on success of 1200 teammates and 95 stores. Increased training success rate from 54% to 91%.
Created new reporting for on Training & Development for 95 Stores and 1200 teammates.
Shaped and developed solutions for engagement plans within the region to ensure safety, customer experience, and increased sales
Completed Training focused on New Hire Orientation, Sales, Point of Sale, Phone Skills, Tire Knowledge, and Management Level (Business Acumen, Audits, Inventory, Leadership, Communication, and Hiring/Termination skills). Average courses taught per month: 15-20 **Key Skills: Training and Development Management, Analyze/Track/Coordinate/Facilitate all Training (New Hire / Tire Knowledge / Sales / Management Training and coordinate Technical Training), Management, Leadership, Customer Relationship Management (CRM), Salesforce, Teambuilding, Strategic Planning, Sales.
BridgestoneReconciliation Analyst III / Corporate Account Manager
Jan. 2014 - Feb. 2016Greater Nashville Area, TN Managed strategy for each Corporate Account to optimize sales, reduce claims, and standardization for claims processing.
Collaborated and Managed Corporate Account Associates and empowered each to be the customer success manager for their assigned account.
Received the President Award May 2012- February 2015 **Key Skills: Corporate Account Management, Customer Liaison with Quarterly/Monthly interaction, Created/Updated Processes, Handled >$400M Corporate Accounts, Troubleshoot account issues, Account Management, Management, Leadership, Team Building, Strategic Planning.
BridgestoneReconciliation Analyst II
May. 2013 - Jan. 2014Greater Nashville Area, TN Generated a change management plan to create efficiency in accounts with internal and external stakeholders creating processes, KPI’s, and dashboards to increase communication
Collaborated, created, and implemented Standard Operating Procedures for Billing processes with upper management to streamline and create KPI’s.
Actively collected and closed large corporate account which was $10Mil Past Due and ensured that less than 1% was not collected.
Facilitated training and development for all staff to reduce repeat claims by 25%.
Actively lead between 3-4 temporary teammates and provided them leadership guidance on day-to-day activities to be completed.
Received the President Award May 2013- January 2014 **Key Skills: Customer Relationship Management (CRM), Customer Service, Management, Situational Leadership, Account Management.
BridgestoneReconciliation Analyst
May. 2012 - Apr. 2013Greater Nashville Area, TN Generated an expedited analysis on account past dues in our car dealer accounts to increase payments, communication, and less overall billing discrepancies. Created dashboards, analysis, and reporting to effectively collect $15 Million in past dues from Corporate Accounts. Received the President Award May 2012- April 2013
BridgestoneHR Coordinator
Jul. 2011 - May. 2012Greater Nashville Area, TN**Subsidiary: COO (GCR / TDS Tires Division) ** Handled the human resource employee lifecycle process (including background management, approve/decline candidates, onboarding/offboarding processes)
Generated HR processes to increase our retention rate by 35%
Created a HR Information management system to streamline audit processes by 63%. **Key Skills: Background / Drug Screen / Physical Entry management, New Hire entry and constant maintenance of employee records, New Hire Coordination, Employee File Maintenance, Full Employee Life-Cycle
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