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Work Background
IlluminaService Desk Supervisor
Oct. 2022United States
SofttekObservability Scrum Master
Jun. 2022 - Oct. 2022Ensenada, Baja California, Mexico-Served as liaison for customer project task allocation and workload management. -Helped management create project plans to fit stake holder needs. -Lead team sprint planning according to management project commitments. -Help engineers with effective task commitment effort time estimations. -Performed project task tracking trough Jira (Agile and Kanban boards) and help management by presenting clear and concise status reports. -Helped customer in close collaboration to define roles and responsibilities for the contractor engineers and ensure cross-functional understanding amongst direct employee engineers and contractors. -Drove project diverse tasks for development, implementation, training, and support to comply with sprint objectives, tasks commitments and deliverables according with agreed customer acceptance criteria. -Lead sprint reviews for lessons learned, identify project highlights and areas of improvement to report back to leadership and customer. -Attended and participated in leadership meetings for Sofftek as well as customer’s to help with strategy, sprint planning, coordinate activities, and align communication with team members. -Tracked team timesheets creation to be set in time and accurately. -Created, updated, maintained and shared different team weekly, monthly, and quarterly reports for team key performance indicators including team velocity, team estimation efficiency, team burndown, team workload allocation. -Managed team on call rotation strategy, track off office hours team members support activities, engineering time, resolution time, issue tracking, risk assessments and mitigation, actionable alerts, reports on all incident events by priority, time creation, time for resolution, aging issues, and work with customer management to create on call support strategy for quality-of-service improvements.
SofttekCorp. Monitoring Engineering Team Lead
Sep. 2010 - Jun. 2022
SofttekCorporate Monitoring Operations and Support Enginnering
Apr. 2010 - Apr. 2019Ensenada, Baja California, MexicoAs part of the IT Monitoring Engineering team, I was responsible for data analysis of infrastructure performance data, data collection, storage usage and data volumes measurements, data visualization, assessment of monitoring tools, development of monitoring solutions coordination of engineering automation. Then as I received promotion of duties and responsibilities, became the team scrum master and then became team lead in management acting duties: -Applications systems setup for Monitoring tools in Linux environments: - Opsview in RHEL and CentOS, from POC Implementation of Opsview 3.14/ RHEL 5.11 to Docker Container running in a CentOS 7 environment. - Responsible for monitoring infrastructure OS security reviews.
- Application security patching, OS patching implementation for IT security compliance. - Included with previous mentioned responsibilities also liable for troubleshooting issues, solution implementation and work plan creation for prevention, and creation of RCA’s and remediation item implementation.
- Accountable for coordination with vendors and internal support teams for license management, issue escalation, issue tracking/resolution, and related stake holder communications liaison. - Monitoring tools application management duties: Administration of user access and permissions, system health tracking-monitoring, and compliance of service availability commitment to be 99% up status. - Monitoring Solutions Operation readiness coordinator. - Accountable for monitoring scripts package deployments using the nrpe protocol. - Windows server monitoring script creation in Visual Basic, installation package creation and deployment coordination. - Responsible for the creation of virtual servers using VMWare orchestrator, blueprint updates, inventory control, back up setup and documentation procedures creation and updates
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