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Work Background
rhipeInternal Partner Relationship Manager
Sep. 2020 - Mar. 2021Develop and maintain strong relationships wit partners to maximize sales opportunities and generate cross-sell and up-sell opportunities within customers/accounts. Provides administrative support to the business operations teams including Finance, Marketing and Sales.
iSupport WorldwideInside Sales Manager
Aug. 2017 - Mar. 2020Ortigas Center, Pasig CityManages the sales team for Eventgroove, an online ticketing platform and supports TicketPrinting.com Customers in US, Canada, UK and Australia. Collaborates with Business Stakeholders to drive Sales Performance across business lines, Training, Quality and Talent Acquisition. Ensured on time functional deliverable and provides executive reporting.
ConvergysOperations Sales Manager
Mar. 2016 - Aug. 2016Provide expertise and leadership to the Sales Operations team on sales strategy development, implementation of process initiative to ensure customer satisfaction retail. Create and Maintain Sales Intelligence Road Map and lead initiatives and projects to achieve set goals for retail accounts.
Callidus Ltd., Corp.Sales Manager
Jan. 2015 - Dec. 2015Provide expertise and leadership to the Sales Operations team on strategy, implementation of process initiative to ensure customer satisfaction of Hiras Fashion’s high-end clientele. Create and Maintain Sales Intelligence Road Map and lead initiatives and projects to achieve set goals for US, Canada, Australia and Europe accounts.
DELL International Services Phils.Client Services Manager
Mar. 2013 - Mar. 2014Partners with outsourced management handling Dell Accounts - MPP POS Voice and POS Chat, assist SO APOS Voice. Drives KPIs (Services) with the local teams, creates team builder contest to drive performance, conducts new hire training, and manage performance.
Dell International Services PhilippinesTeam Manager/Inside Sales Supervisor III
Apr. 2007 - Mar. 2013Drive continuous process improvement in the team to ensure delivery of superior After Point of Sales Service for all internal, external and potential Customers. Align operations to support business strategies and goals and to track, benchmark and coach for continuous improvement that will develop staff, enhance processes and maintain KPI’s.
Build a portfolio in the Small and Medium Business segment, run the $20 million business from end to end with minimum supervision, added value by creating a Customer Life Cycle adding $10 million in sales.
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