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Work Background
Motorola SolutionsCustomer Support Manager
Jun. 2024New Jersey, United StatesThe Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all Customer service related escalations relating to their mission-critical systems. Such systems include Land Mobile Radio solutions, Software solutions such as Mission Critical Broad Band Push to Talk (MCPTT ), through to Two-way Radio products
Better Habitat LLCRELATIONSHIP MANAGER & PARTNER
Jan. 2017I played a vital role in the formation and growth of this innovative manufacturing business model after recognizing gap in the market while owning relationship management. OVERSIGHT & LEADERSHIP SURROUNDED: — Managed relationships and partnerships across all facets of the business, including selling partners, customers, manufacturers, and agents, in addition to shipping and warehousing. — Managed Amazon partnerships, scrutinizing product listings to ensure proper operation and optimization. — Injected voice of the customer into sales process, marketing materials, and product roadmaps. TOP ACHIEVEMENTS SPAN: ► Propelled revenue growth to $1M annually, reaching top .001% of Amazon sellers. ► Championed benchmarkable customer success tactics, swiftly responding to customer inquiries, resolving issues, and ensuring positive outcomes while unearthing potential pain points to solve proactively. ► Secured and capitalized on strategic selling channels with online retailers (Amazon), carving pathways to expand platforms for existing and new products. ► Owned manufacturing processes – including inventory, timelines, and pricing – to ensure mutually beneficial partnerships while upholding expectations and SLAs.
DATA Inc.Director of Business Development
May. 2016 - Dec. 2017Greater New York City AreaAs the Director of Business Development I am responsible for expanding our footprint in the market place. DATA Inc. is uniquely positioned to provide comprehensive end-to-end services in multiple technology areas. Our service expertise spans from mainframe systems to internet applications; providing clients with a one-stop solution for all information technology needs. Some areas of expertise include: Application Development
Maintenance and Support
E-Learning
Quality Assurance Delivery Models include: On-site
Off-site
Off-shore
Hybrid Working with our clients to understand their hiring needs and timelines we offer a number of solutions: Staff Augmentation (Contingent Workforce)
Contract to Hire
Permanent Placement
PetFusionDIRECTOR OF CUSTOMER EXPERIENCE
Jan. 2016 - Jun. 2019Tapping into my innate entrepreneurial drive, I partnered in the formation of this innovative pet product manufacturer. OVERSIGHT & LEADERSHIP SURROUNDED: — Expanded the business model while leading customer experience, marketing initiatives, and account management. — Crafted and deployed action plans to support product development/management, including design and testing. — Monitored and reported on competitive landscapes, engaged with customers via social media, and addressed all product feedback with appropriate stakeholders to foster customer-centric culture. TOP ACHIEVEMENTS SPAN: ► Grew business from 1 to 40+ products and $10M+ in annual revenue before selling to Private Equity. ► Expanded relationships with partners that included Amazon, Chewy, and Wayfair to ensure proper communication cadences while identifying opportunities for current account expansion. ► Achieved 4.5-star rating across thousands of reviews, partnering with product teams to design and develop products aligned with customer buying behaviors and driving best practices across all marketplace platforms. ► Championed design, management, and implementation of customer research initiatives and focused on customer satisfaction.
Force Brands - BevForce | FoodForce | FieldForceSENIOR CLIENT STRATEGIST – EXECUTIVE RECRUITING SALES
Sep. 2015 - Dec. 2017Greater New York City AreaWithin this recruiting firm, I built targeted strategies to secure agreements with new clients, outperform revenue goals, and support business objectives. OVERSIGHT & LEADERSHIP SURROUNDED: — Partnered with account managers to foster relationships and uncover pathways for growth and expansion. — Mentored and empowered Client Strategist team. TOP ACHIEVEMENTS SPAN: ► Generated $500K in Job Order Value during ramp period by leveraging new partnerships. ► Tailored hiring strategies for Food-Tech market clients, providing effective executive recruiting solutions.
KforceCLIENT DEVELOPMENT MANAGER – TECHNOLOGY SALES
Jan. 2013 - Aug. 2015Leading as a Client Development Manager inside an award-winning professional staffing firm, I built and deployed focused strategies to acquire and mature new business within Tech Flex division, expanding firm's presence in the Metro East Market. OVERSIGHT & LEADERSHIP SURROUNDED: — Established agreements with new clients within Financial Services, Insurance, and Publishing/Media industries. TOP ACHIEVEMENTS SPAN: ► Achieved top 10% ranking, recognized as first-ever Client Development Manager to outpace compensation draw targets. ► Propelled revenue growth from $3.4M to $5.9M and secured a major account with IBM. ► Surfaced cross-selling opportunities for Technology Search, Finance & Accounting, and Offshore divisions.
JawoodREGIONAL ACCOUNT MANAGER
Jul. 2008 - Dec. 2012Inside this provider of business services to the healthcare payer industry, I leveraged my broad understanding of customer organizations to cultivate strong relationships and outpace all performance targets. OVERSIGHT & LEADERSHIP SURROUNDED: — Developed, grew, and managed high-profile accounts while building pathways to foster growth in new accounts. TOP ACHIEVEMENTS SPAN: ► Bolstered revenue YoY, reviewing sales data and generating data-driven action plans to fuel growth
Highland Search GroupPartner
Jul. 2003 - Jul. 2008
SMR GroupRecruiter
Jul. 2000 - Jul. 2003
AccountempsRecruiter
Nov. 1999 - Jun. 2000
GE CapitalRegional Sales Manager
Jan. 1999 - Nov. 1999
Copelco CapitalDistrict Sales Manager
Jan. 1998 - Jan. 1999
CopelcoDistrict Sales Manager
Jan. 1998 - Dec. 1999
Canon Financial Services, Inc.District Sales Manager
Jan. 1997 - Dec. 1998
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