Paul Jackson

Telecommunications Consultant @Optical Transport Solutions S.L

✔️ ITSolution Integrator🧨 ConsultingSystem ArchitectTech Support

A results driven professional with extensive experience of designing, deploying and managing optical networks and leading 24/7 global technical support teams. Experience is within Telecommunications. I am a skilful communicator, building productive and collaborative relationships with customers to executive level, third parties and internal stakeholders. Proactive in approach, I lead by example and have a track record of assembling, developing and managing high-performing support teams to meet the needs of global customers. Having worked in key service delivery roles for Ciena, Cyan Inc., i3 Group Ltd, TalkTalk, and Carphone Warehouse, I combine an understanding of operational needs with a strategic focus. I use hands-on technical expertise to quickly identify risks, challenges, and opportunities, delivering significant business benefits at pace in challenging environments. Achievements include programme management of a UK National DWDM network and subsequent service migrations onto the new infrastructure; and building and leading a highly successful EMEA Customer Support team providing 24/7 technical support for a global customer base.

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