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Work Background
PT Satu Estetika Indonesia (Stay Beauty Clinic)Advisor
Jun. 2024Jakarta Metropolitan AreaPreparation for Business Expansion
Stealth ModeManagement Consultant
Oct. 2023Jakarta Metropolitan AreaHelping business owners to address their concerns and goals through organization analysis and recommendations on available business processes and procedures.
Simian GroupManagement Advisor
Oct. 2023Jakarta Selatan, Jakarta, Indonesia
BukalapakProduct Leader for Payment Fintech
Mar. 2023 - Aug. 2023Jakarta Selatan, Jakarta, Indonesia[Additional scope]
Reporting to SVP of Product and collaborating with 1 Product Manager Managed Apps and Features:
1. BukaTabungan - Login, KYC, Account Opening, Fund Transfer, Offline Withdrawal
2. Mitra Bukalapak - Kirim Uang (Offline Cash to Online Transfer by Mitra)
3. Bukalapak Marketplace - Health Insurance (membership purchase)
4. Remittance as a service - SaaS for allowing independent fund transfer across bukalapak ecosystem Scope of work includes: 1. Product Strategy & Roadmap development
2. Fulfill mandatory periodic regulatory reporting and requirement submission for managed products to regulators
3. Complete licensing requirements for managed product scope
4. Partnership management for product collaboration (Standard Chartered for BukaTabungan)
BukalapakProduct Leader for Investment Solutions
Aug. 2022 - Aug. 2023Jakarta Selatan, Jakarta, IndonesiaReporting to SVP of Product and collaborating with 2 Product Managers Achievements:
1. Increased Mutual Fund AUM in BMoney App by 24% by launching loyalty program; BMilestone
2. Launched Stocks Trading Feature in BMoney App (WPPE licensing, IDX and KSEI audit submission)
3. Delivered B2B solution MOFA for Employee Benefit Financing platform (under Financing Tribe) Managed Apps & Features:
1. BMoney - Login. KYC, Mutual Funds Trading, Gold Trading, and Stocks Trading
2. BMoney Privilege - Login, Client KYC, Sales Assisted Mutual Funds Trading
3. Bukalapak Marketplace - BukaEmas (Gold) and BukaReksa (Mutual Funds)
4. Mitra Bukalapak - Saldo Mitra Investasi (Mutual Funds) Scope of work includes:
1. Product strategy and roadmap creation
2. fulfill licensing requirements (documentations and regulatory obligations on product journey and setup)
3. Partnership management for API integration (Treasury for Gold and CGS CIMB for Stocks)
Halodoc IDHead of Product for Digital Outpatient Insurance
Jul. 2021 - Feb. 2022Jakarta Selatan, Jakarta, IndonesiaReporting to AVP of Product and working with 1 Product Manager Achievements:
1. Introduced ICD 10 codes for diagnosis classification in the platform, reducing 21% of monthly excess claim
2. Allowed doctors to provide rest recommendation (digital sick note) for the patients
3. Improved insurance linking rate by 26% by allowing users to search for their corporate name / specific keyword
Halodoc IDProduct Lead for Digital Outpatient Insurance
Oct. 2020 - Aug. 2021Jakarta Selatan, Jakarta, IndonesiaReporting to AVP of Product and working with 2 product managers. Achievements:
1. Increased 115% of insurance linked users by identifying unlinked insurance members in Halodoc user base by using identity matching
2. Reduced 24% of operational hours for membership yearly renewal by automatic recognition between old and new memberships
3. Shorten claim processing time by 17% after using standardized reporting format for all users Managed scope:
1. Insurance registration (linking) flow, awareness, and conversion
2. Discovery for covered benefit within platform services; consultation and pharmacy delivery
3. Operational setup automation for insurance membership (add / edit / deactivate / renew)
4. Automation for claim processing and reporting
TokopediaSenior Product Manager
Jan. 2020 - Oct. 2020Tokopedia Marketplace Advertising Tribe - TopAds 1. Introduced Keyword Insights for keyword ads users
2. Delivered new seller TopAds dashboard design
3. Improved Ads occupancy rate in search through targeted product acquisition
TokopediaProduct Manager
Sep. 2018 - Jan. 2020Tokopedia Tower Ciputra World 2, Jl. Prof. DR. Satrio No.Kav. 11Assigned in Logistics Tribe focusing on Internal Tools for Reporting and Integration with new Partners 1. Included Operational Handling to Revenue Reconciliation Report, reducing dispute rate from 3-4% to 1% on monthly basis 2. Enabled Seller Cashback program for J&T, SiCepat, AnterAja, and Lion Parcel Cashless Shipment, increases market share for mentioned partners in Tokopedia Ecosystem.
3. Integrated New Delivery Services; AnterAja SameDay, SiCepat Cargo and JNE Trucking
4. On-boarded new Logistics Partners; AnterAja and Lion Parcel
CitiTrade and Treasury Operations - Trade Supervisor
Feb. 2017 - Jul. 2018Menara Mandiri II, Jl. Jenderal Sudirman, Kav. 54-55, South JakartaHandling day-to-day operational activities which covers document checking, local regulation advisory, and transaction authorization for trade related transactions.
Responsibilities include:
1. Cater special handlings required for top-tier local company clients
2. Offer guidance for newly on-boarded clients on various trade products
3. Increase security and control over transaction processes
4. Provide advisory related to local regulations and goods restrictions
CitiProject Manager
Feb. 2017 - Jul. 2018Menara Mandiri II, Jl. Jenderal Sudirman Kav. 54-55, South JakartaManaging automation projects across department to increase efficiency and competitiveness of the bank and liaise with multi-stakeholders for any inquiry related to the department. Responsible for department's reporting for both in-country and regional. Managed Projects:
1. Tax Operations Transaction Processing Platform Enhancement
2. Robotics for Reconciliation of cash delivery and collection
3. Branch and Operations Office Relocation
4. Sanction Screening Maintenance
CitiOperations and Technology Management Associate
Apr. 2015 - Feb. 2017Menara Mandiri II, South JakartaBrought additional values to managed project in the assigned departments across bank. 1st Rotation: Consumer Banking Technology
Sistem Kliring Nasional Bank Indonesia New Generation (SKNBI NG)
Initiated project from Bank Indonesia (BI) impacting the whole banking industry to enhance intermediary system between BI and Banks for a better customer experience.
1. Identified and finalized necessary business requirements from all involved stakeholders
2. Classified requirements based on: urgency, importance, and resources available to create priority list
3. Initiated and led meeting discussions and conference calls
4. Maintained communication between regional technology support and local stakeholders for system enhancement preparation
5. Established periodic reporting to senior management and highlight critical items
6. Coordinated testing between local stakeholders, regional application owners, and regional testing team
7. Ensured end-to-end testing for involved process run smoothly
8. Developed accounting entries flow and scenarios for the new fund transfer process 2nd Rotation: Registrar and Transfer Agency, Securities Services Operations
New Funds System (NFS) – S-INVEST
A regulatory project from KSEI to introduce new mutual funds intermediary system, enabling standardization of instruction exchange between market participants.
1. Managed whole securities services operations department’s progress
2. Organized weekly meeting for progress tracking with each impacted unit within the department
3. Gathered, refined and consolidated required business requirements for Registrar and Transfer Agency unit
4. Coordinated testing for Registrar and Transfer Agency unit
5. Provided bi-weekly reporting to senior management and properly escalate risks and issues identified
6. Acted as the central point of contact for operations and business to liaise with regulator (KSEI), local vendors, and internal technology team
7. Approached local vendors for project proposal bidding
CitiInstitutional Client Group Anti-Money Laundering Specialist
Jul. 2014 - Apr. 2015Menara Mandiri II, South JakartaConsolidated and report corporate clients cash transactions to PPATK (Pusat Pelaporan dan Analisis Transaksi Keuangan). 1. Performed name checking for sanction clearance.
2. Updated local sanction list with new sanction list provided by OFAC (Office of Foreign Assets Control).
3. Analyzed red flag corporate transaction cases and provide justifications and clearance for each case.
4. Reviewed and updatde internal policy for every new AML policy published.
5. Established new matrix containing corporate data used for cash transactions reporting.
6. Summarized applicable AML policies from regulator for control matrix purposes.
Universitas Prasetiya MulyaIntroductory Statistic Tutor
Mar. 2014 - Jul. 2014bsd city, tangerangDelivered, reviewed, and evaluated students' understanding on the subject, distribute quizzes on weekly basis, and submit weekly report on class situation
CISDEV, Prasetiya Mulya Business SchoolResearch Assistant
Mar. 2014 - Jul. 2014bsd city, tangerangAssist in the collection of required data
Prasetiya Mulya Business SchoolBusiness Mathematics Tutor
Sep. 2013 - Jan. 2014bsd city, tangerangDelivering, review, and evaluate students understanding on the subject, distribute quizzes on weekly basis and submit weekly evaluation report about the situation in the classroom
DBS BankResearch Assistant
Jul. 2012 - Aug. 2012Central JakartaAnalyze research results and assist in research data
PT Tango Karya SuksrsIntern
Jan. 2011 - Feb. 2011Daan Mogot, West JakartaSupporting in administration and data for daily expenses
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