Springs Global US, Inc.Senior Operations Support Analyst
Jan. 1998 - Dec. 2004Dalton, Georgia, USA and Lancaster, South Carolina, USAPerformed operations support duties including planning and implementing application security for IBM iSeries manufacturing applications, document scanning for manufacturing and general financial applications, performed data import analysis, report creation and auditing. Installed patches and CUM packages on iSeries systems. Administered cc:Mail and Lotus Notes servers. Administered AT&T/Lucent telephone switches and voicemail servers. Performed disaster recover planning and testing.