Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Quality DigitalProject Manager
Apr. 2025São Paulo, São Paulo, Brasil- Project Manager providing services to the client Fast Shop, focused on the project for updating and implementing new functionalities on the e-commerce product page for B2C customers.
- Responsible for managing the project pipeline (improvement and evolution stream) for the entire B2C e-commerce platform.
- Team Lead for the development project focused on product page improvement, implementing conditional rules within user stories to ensure a superior shopping experience for the store's customers.
- Responsible for monitoring and managing sprint progression and associated ceremonies (Scrum/Agile).
- Presentation of project Status Reports to the client, highlighting key indicators: Burndown, Velocity, and Milestones.
Grupo AsserthE-Commerce, Processes and Marketplace Project Manager
Mar. 2023 - Feb. 2024São Paulo, São Paulo, Brasil- Led teams serving the Samsung client within their D2C business model and marketplace sales, managing the teams involved in the BPO project: Finance, Customer Service (Operations), and Processes.
- Led the Finance team (Accounts Payable) in the financial reconciliation activities for receivables from the proprietary channel and major marketplace sales (e.g., Mercado Livre, Magazine Luiza, Via Varejo, Carrefour, Americanas).
- Led the Customer Service team, overseeing service control and acting as the Control Tower for activities performed across both the proprietary channel and external marketplaces.
- Led the Process team, focusing on AS-IS and TO-BE process mapping for improvement and implementation, ensuring better performance of daily activities.
- Conducted Daily meetings with supervisors to monitor the project's evolution per team, removing potential impediments to the smooth execution of planned activities.
- Presented Status Reports to key Samsung stakeholders, detailing project progress and team performance.
Orion Consultoria e TecnologiaE-Commerce Project, Process and Operation Manager
Sep. 2022 - Jan. 2023São Paulo, São Paulo, Brazil- Led the team responsible for the implementation of the PBM system (Pharmacy Benefit Management / prescription discount) at the Drogaria Globo pharmacy chain.
- Led the development team for the B2C front-end migration of Grupo Malwee from Vtex CMS to Vtex IO.
- Led the development team for the B2C front-end migration of Malwee Carinhoso from Vtex CMS to Vtex IO.
- Project Lead for the implementation of the B2C e-commerce platform for Animaz Pet Center.
- Project Lead for the implementation of the B2B e-commerce platform for Grupo Agrobill (agricultural implements).
Orion Digital Commerce ConsultingE-Commerce Project, Process and Operation Manager
Nov. 2020 - Apr. 2022São Paulo, São Paulo, Brazil- Leader of the team responsible for defining, creating and implementing customer service processes for RD Group, in the Droga Raia marketplace project.
- Leader of the team responsible for defining and creating the Blueprint processes of the other areas involved in the implementation of the Delivery Express app by Dia Supermarket. - Leader of the team responsible for defining, creating processes and implementing e-commerce at Unapel Group.
- Leader in the Operational Assessment process requested by Sequóia - Logistics Solutions from the company Solutions Software Lincros. Sequóia acquired 41% of Lincross Operations after the valuation was carried out.
- Leader in the Assessment process requested by RD Group of the company conecta Lá. The RD Group announced the acquisition of 12.5% of the share capital of Conecta Lá on 21/Dec, after the evaluation was carried out..
- LEader of the team responsible for defining, creating and implementing the Blueprint process and other areas involved in the Aché Laboratories marketplace project.
Orion Digital Commerce ConsultingE-Commerce Project, Process and Operation Manage
Nov. 2020 - Apr. 2022São Paulo, São Paulo, Brazil▪ Leader of the team responsible for defining, creating and implementing customer service processes for RD Group, in the Droga Raia marketplace project.
▪ Leader of the team responsible for defining and creating the Blueprint processes of the other areas involved in the implementation of the Delivery Express app by Dia Supermarket. ▪ Leader of the team responsible for defining, creating processes and implementing e-commerce at Unapel Group.
▪ Leader in the Operational Assessment process requested by Sequóia - Logistics Solutions from the company Solutions Software Lincros. Sequóia acquired 41% of Lincross Operations after the valuation was carried out.
▪ Leader in the Assessment process requested by RD Group of the company conecta Lá. The RD Group announced the acquisition of 12.5% of the share capital of Conecta Lá on 21/Dec, after the evaluation was carried out..
▪ LEader of the team responsible for defining, creating and implementing the Blueprint process and other areas involved in the Aché Laboratories marketplace project.
JN2 E-Commerce ExpertProject and Operations Manager
Jul. 2019 - Nov. 2020Belo Horizonte, Minas Gerais, Brazil- Lead Magento 1.9 and Magento development teams, according to Scrum best practices.
- Lead the project team in the development and scope management of projects for B2C, B2B and marketplace clients.
- Leadership of the service team implementing new service methodologies for the company's customers.
- Monitor and ensure compliance with Service Level agreements (SLA) of the service team.
- Leadership of the implementation team of our customers online stores, aiming at better assimilation during training.
- Monitor and guarantee the level of quality in the training given to customers.
- Team management, interaction with other areas and conflict management.
Melhor MercadoE-Commerce, IT and New Business Manager
Jun. 2018 - Jul. 2019Alphaville, São Paulo, Brasil- Definition of financial, tax and accounting processes for the Store TV Record, marketplace aimed at all viewers of Record. - Definition of means of payment, installment rules and anti-fraud.
- Supplier management, partner management, team management and project management. - Responsible for defining business rules to meet the customer's business needs. - Implementation of the Project Marketplace Anamaco, the National Association of Construction Material Traders.
- Implementation of the Marketplace Store IG Project. - Implementation of the Marketplace Store Proibida. - Implementation of the Marketplace RAPPI Project.
Infracommerce Negócios e Soluções em InternetProject Manager
Sep. 2017 - Apr. 2018São Paulo, Brazil- Intermediate with the client in order to understand the scope of the project and future requests.
- Responsible for transmitting the team, general and individual goals and level of prioritization per project.
- Monitor the progress of the development process along the established schedule.
- Monitor and Ensure compliance with Service Level Agreements (SLA).
- Process Mapping, Analysis and Documentation Management of the Customer's E-Commerce Implementation Project and its operation.
- Team management interaction with other areas and conflict management.
Claro BrasilSr Specialist in Systems Implementations
Apr. 2017 - Sep. 2017São Paulo, Brazil- Responsible for gathering requirements, mapping processes, flowchart, defining business rules for developing a financial management system for the Trade Marketing, Incentive & Endomarketing, Communication and Media On & Off team. - Management of the development team and suppliers. - Evaluation of technical requirements, hiring and monitoring of suppliers. - Management of the implementation project of the new online store (e-commerce for exchanging points) of incentives for Claro Brasil partners. - Responsible for defining the layout of the systems that are being developed to serve the company's users.
- Elaboration of manual, application of training for users.
- Responsible for assisted operation in the implementation of the new system.
Brasil CT Comércio e TurismoCorporate Systems Coordinator
Jan. 2014 - Jan. 2016São Paulo, Brazil- Responsible for monitoring, sustaining, implementing, improving systems, architecture and operation of Bank Santander’s Esfera Program.
- Coordination and qualification for projects in the Full Commerce area.
- Coordination of e-commerce projects and integration of IT systems.
- Coordination of evolutions in interfaces with backoffice systems, means of payment, risk analysis, platforms and integration with third parties.
- Definition of processes, survey of requirements with the internal business areas for the implementation of Protheus 12 to serve all areas of the company.
- Responsible for the implementation of e-commerce and marketplace: avonstore.com.br, loja.kopenhagen.com.br, loja.chocolatesbrasilcacau.com.br between others. - Responsible for managing the different areas of the company, as well as supporting procedures and processes. - Management and control over service levels (SLA) and project qualifications.
- Evaluation of technical requirements, hiring and monitoring of suppliers.
KPL SoluçõesFull Deployment Analyst
May. 2013 - Dec. 2013Alphaville, São Paulo, Brazil- Responsible for E-Commerce and Back Office System consultancy – Ábacos.
- Coordinate and develop qualification, training, support, customization, parameterization and main Implementation activities in the modules: Management, Purchasing, Billing, Financial, Inventory, Customers and Suppliers, Products, Logistics, Reverse, Tax.
- Develop manuals to support training and used as a support tool in the implementation of the system.
- Domain of the structures between the Back office (Abacos) x Sales Platform, understanding how communication via XML works, using database and web services.
- Responsible for validating integrations with sales platforms such as: Vtex, Rakuten(Ikeda), Vértis, CiaShop, Fastcommerce, JetComerce, Nixus, among others.
- Knowledge of projects involving payment gateways (Braspag) and Risk Analysis (ClearSale).
- Knowledge of fiscal rules (taxes) and Electronic Invoice.
- Knowledge in CRM and BI.
Sisp Technology S/ABusiness Analyst
Jan. 2010 - May. 2013São Paulo, Brazil▪ Analysis of requirements, definitions of rules and schedule for the implementation of the ERP System for Public bodies developed by the company.
▪ Support in the development of systems in the Modules (Warehouse, Purchasing, Contracts) in all regions of Brazil.
▪ Queries with the PL/SQL tool.
▪ Sql Developer.
▪ Maintenance using the FORMS and REPORTS tools – Oracle.
▪ Elaboration and development of systems layout with the APEX – Oracle tool.
▪ Parameterization of reports using the IReports tool.
▪ Elaboration of manual, application of training for users of the new tool.
▪ Responsible for assisted operation in the implementation of new systems.
EDS, an HP CompanyService Desk Analyst
Jan. 2008 - Jan. 2010São Bernardo do Campo, São Paulo, Brazil▪ Monitoring the use of applicable systems through remote access to users' machines with the Citrix System.
▪ Opening and closing tickets through the DW System - Digital Workflow.
▪ Creating changes through the Tool - HP Service Manager.
Bayer CropScienceLevel III Support Analyst
May. 2007 - Jul. 2008São Paulo, Brazil▪ CRM system data management - SIEBEL - Version 7.5.
▪ Elaboration of a manual for CRM users – SIEBEL, training, monitoring the insertion of data made by users, quality, approval and validation of information.
▪ Responsible for the quality of data entered into the system, pre-assessment of all data entry requests requested by users.
▪ Documentation Analyst in the Brazil Distribution Project by Bayer CropScience S/A, collecting information about customers, such as: crops, planted hectares, data analysis with Technical Sales Representatives), for the implementation of a new Inventory Control system at Distributors and on-site ordering for crop protection products.
▪ Participation in the Customer and Distributor Classification and Segmentation process.
▪ Strong performance in support and training for users of Customer and Distributor Management systems (SIEBEL, NOVA EXTRANET, MARKET STRATEGY, DATA ENTRY).
▪ Intermediate level ERP analyst - SAP/R3.
Intch is a Professional Networking App for the Future of WorkSee more people like Gilberto on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1026939 people
16
Diretor de Tecnologia da Informação e Comunicação
27
Project Manager (PMP) | Process Improvement, Onboarding & Workflow Optimization
194
Engenheiro de software - Sênior
273551 people
16
Diretor de Tecnologia da Informação e Comunicação
27
Project Manager (PMP) | Process Improvement, Onboarding & Workflow Optimization
15
CEO & Founder @ Axis Improvement