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Work Background
CEO & Fractional HR Consultant
True North People ConsultingCEO & Fractional HR Consultant
Dec. 2023True North People Consulting offers on-demand, fractional HR Expertise for Small Businesses. We navigate the complexities of business planning, HR, and people management so small business owners can focus on running the business. Far too many small businesses are overwhelmed with daily business demands and don't know where to start when it comes to creating an HR strategy and managing people. So whether you’re growing your business or trying to keep up with the day-to-day, you’re always having to take time out of your business to navigate HR complexities. But with True North People Consulting, you have access to twenty years of HR expertise without the cost of hiring a full-time HR team. Utilizing business best practices and customized strategies, we maximize your business success with enhanced employee productivity and retention. We work with your team to enhance their leadership skills, increasing your employee and customer satisfaction and revenue.
Global Talent Management Director
Voisin Consulting Life Sciences (VCLS)Global Talent Management Director
May. 2024
Senior Director, Human Resources
TransMedics, Inc.Senior Director, Human Resources
Nov. 2022 - Aug. 2023Andover, Massachusetts, United StatesDelivered strategic and tactical Human Resources consultation to the commercial organization. • Built organizational capability and efficiency by providing consultation and expertise on the people strategy including talent acquisition and development, organizational design, workforce planning, performance coaching, and change management. • Established a data-driven human resources strategy by developing and implementing key metrics and analytics to optimize prioritization, inform decision-making and ensure alignment with business objectives. • Collaborated with cross-functional leadership, creating mechanisms for communication and feedback across teams to enhance organizational effectiveness during rapid business growth. • Developed strategy for key revenue-generating teams, including the implementation of employee engagement and retention programs that increased productivity and reduced turnover. • Implemented new compensation guidelines for the commercial organization to ensure alignment with geographic markets and consistency with internal structure. • Established and maintained strategic partnerships with external networks, connecting the business leaders to resources and best practices.
Senior Director, Human Resources (Head of HR)
QuanterixSenior Director, Human Resources (Head of HR)
Apr. 2022 - Oct. 2022Billerica, Massachusetts, United StatesDelivered Human Resources business consultation to the commercial and finance business. Promoted to lead the Human Resources function including Business Partnering, Talent Management, Diversity and Inclusion, Total Rewards, and Talent Acquisition on an interim basis. • Provided proactive and strategic consultation and support to all levels of leadership, including a new CEO. • Optimized Human Resources team structure, creating a multi-tiered service delivery model and consultative approach with a focus on employee experience. • Created a three-year Human Resources strategy aligned with the business strategy and the 2023 Human Resources Annual Operating Plan. • Assessed employee and team capabilities, as well as identified competencies and talent gaps to build organizational capability, development resources and succession planning. • Led an organization-wide restructuring that resulted in a 25% reduction in force to support long-term financial success. • Optimized HR processes and metrics aiming for HR functional excellence. • Partnered with Total Rewards to influence global compensation practices and strategy, including sales plans. • Provided HR consultation and services to international teams in Canada, Europe, and China.
Director, Human Resources Business Partner
QuanterixDirector, Human Resources Business Partner
Sep. 2020 - May. 2022Billerica, Massachusetts, United StatesDeliver strategic Human Resources consultation to the commercial and finance business to champion people strategies that drive business results.
Sr. Manager, Human Resources Business Partner Team
Straumann GroupSr. Manager, Human Resources Business Partner Team
Dec. 2017 - Aug. 2020Andover, MassachusettsLed the Human Resources Business Partner and Operations team. Delivered proactive consultation of the people strategy for the multi-site, multi-brand North America entity of 900 employees. • Served as a strategist and advisor to leaders and an employee champion to improve work relationships, build morale, and increase productivity and retention. • Spearheaded the development and execution of the talent management and succession planning strategy, creating talent pipelines and career pathing to support internal growth and business success. • Serve as an agent of change, assessing business and HR processes and delivering continuous improvements to support vital business objectives. • Measured organizational health by identifying and analyzing key performance metrics and trends and employing solutions for improvement. • Provided guidance and input on compensation practices (including sales compensation), business restructurings and workforce planning. .
Director Of Learning and Employee Success
Endurance International GroupDirector Of Learning and Employee Success
Jun. 2015 - Nov. 2017Burlington, MASenior leader of Learning, managing a 35-headcount organization to support 4,000 employees, eight locations and multiple brands. • Built a centralized, enterprise-wide learning organization which enabled scalable growth, reduced redundancy, ensured consistency, and maximized team output. • Created an agile learning culture where knowledge is shared through relevant, best-in-class processes that strengthen individual and organizational capabilities. • Implemented a company-wide Learning Management System in partnership with HRIS team. • Drove the operational excellence strategy and standards for all training including leadership, onboarding, technical, change management, soft skills, and ongoing professional development. • Developed and implemented a corporate-wide onboarding program which has reduced ramp-up to productivity time by 50% and resulted in lower employee attrition. • Hired as Senior Manager, Training at Constant Contact. Endurance acquired Constant Contact, promoted to lead the Learning function.
Talent Acquisition and Development Manager
UniFirst CorporationTalent Acquisition and Development Manager
Aug. 2014 - May. 2015Wilmington, MassachusettsLed the Talent Acquisition Department and the Learning and Development teams supporting 12,000 employees. • Created a full-scope Talent Management strategy to attract and retain top talent, including a pipeline for business leaders. • Created and executed a competency model and organization-wide performance evaluations to support talent management strategy. • Developed and implemented the recruitment strategy for effective sourcing and selecting talent while ensuring compliance with state and federal regulations. • Implemented company-wide employee learning strategies including new employee onboarding, leadership curriculum and high-potential leadership development. • Partnered with HRIS team to implement and update Learning Management System.
Enterprise Learning Manager
Caesars Entertainment, Inc.Enterprise Learning Manager
Jul. 2010 - Aug. 2014Delivered strategic, full-scope Human Resources services and operations management supporting 65,000 employees. • Designed company-wide learning strategies, including: best-in-class Employee, Leader and Executive Onboarding, Diversity and Inclusion, Service Recovery, and the high-potential leadership track. • Planned and implemented quantifiable improvements across a diverse 23-brand organization, achieving a 5% increase in employee engagement and a 3% increase in service scores year-over-year following the redesign and implementation of a new curriculum.
Learning Manager
Caesars Entertainment CorporationLearning Manager
Nov. 2007 - Jul. 2010Bally's and Caesars Atlantic CityCreated and managed regional and company-wide training programs including New Hire Orientation, Computer Literacy programs, Department Training Certification program, English as a Second Language, and Legendary Leadership Essentials. Led the training team at Bally’s and Caesars properties.
Employee Relations Specialist
Caesars Entertainment CorporationEmployee Relations Specialist
Nov. 2005 - Nov. 2007Showboat Hotel and CasinoStrategic people strategy consultation to develop consistent employee relations practices. Partnered with leadership to create performance measurement and improvement programs for employee motivation, recognition, and retention purposes. Participated in the re-design of departmental Human Resources metrics including implementing a Balanced Scorecard for key result areas, which significantly improved survey, timeliness, and turnover percentages.
Human Resources Support Specialist
Kennedy Health SystemHuman Resources Support Specialist
Jan. 2005 - Nov. 2005Cherry Hill, NJManaged labor relations, leave of absence policy and procedure and workers’ compensation program.
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