CSC BrasilProject Manager Scrum Master
Jun. 2014 - Apr. 2016São Paulo, Brazil• Project Management Consulting: Led the implementation of new systems and updates, including Remedy and Tableau, to bolster the core business and financial strategies of a diverse clientele.
• Stakeholder Engagement: Adopted an end-to-end approach to foster trust and maintain strong relationships with both Business and Technology stakeholders, overseeing project planning, financial management, budget tracking, delivery, and risk control.
• Process Improvement: Re-engineered IT processes in alignment with ITIL best practices to enhance efficiency and service delivery.
• Sales Team Support: Worked closely with the Sales team to address project management inquiries, facilitating knowledge sharing and collaborative problem-solving.
• Client Relations: Maintained relationships with a range of clients, including government and private sector entities in finance, telecommunications, IT, and other technological segments, aiding in cultural shifts toward a continuous improvement model.