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IT
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Serbia
Work Background
SabbaticalGerman Student
Jun. 2024Zurich, SwitzerlandPrivate German lessons
SabbaticalFull-stack Developer Student
Mar. 2024 - Apr. 2024Zurich, SwitzerlandAcademy Constructor Full-Stack Web Development Bootcamp : https://academy.constructor.org/full-stack/zurich - Introduction to JavaScript, HTML, and CSS
- Advanced topics of JavaScript
- React and state management with Redux
- Frontend assignment
- Python and databases
- Backend management with Django
- Docker and deployment Final Project: https://github.com/raphaelcordon/Beesmart
SabbaticalSabbatical
Sep. 2023Zurich, SwitzerlandSabbatical period for professional and personal development in several technical areas, mainly in IT. After over a decade focused on working and improving myself as a project manager, I decided to focus this period on improving my technical skills and learning new technologies relevant to the market such as: - Backend Development with C#, .Net Framework and Python with Django - Web APIs and Web Applications
- Frontend Development with JavaScript, React.js, HTML5/CSS
- CI/CD Processes using Azure DevOps Actions, Docker Containers...
- Cloud with Microsoft Azure, Virtual Machines, Microservices and Serverless During this period I improved my project portfolio on GitHub with several new technologies.
SabbaticalPostgraduate Student
Sep. 2023 - Apr. 2024Zurich, SwitzerlandFIAP PostGraduation in Architecture of .Net Systems with Azure - Backend development with Aspnet Core
- Introduction to Microsoft Azure - App Service Web App, Azure CLI, Azure Blob Storage, SQL Azure, publishing
- Introduction to Domain Drive Design
- Virtual Machines and Containers - ARM Templates, Azure Container Registry (ACR), Azure Container Instance (ACI)
- DevOps - Azure DevOps - Boards, Repos, Pipelines, CI/CD, Self-hosted agent, Deployment, ARM template - GitHub Actions - Quality and security in development: - Instrumentation and monitoring; - Implementation of Application Insights; - User and permission management; - Website access management with Azure Traffic Manager; - Container orchestration with Azure Kubernetes Service; - Messaging fundamentals - Event-Driven; - MassTransit; - Microservices with RabbitMQ - Producer / Consumer; - Microservices with Service Bus; - Clean Code e Clean Architecture - Microservices and Serverless - Container orchestration with Kubernetes Final project: https://github.com/raphaelcordon/FiapMedicalAppointment
SabbaticalBack-end Developer Volunteer
Sep. 2023 - Nov. 2023Zurich, Switzerland6-week Agile Software Development program for social good in Switzerland to solve a real-life problem for Pro Juventute - an NGO dedicated to supporting children and parents in need within Switzerland. • Backend developer: built an API in .NET 7 integrating with PostgreSQL allowing third-party solutions to integrate with the database via the RESTful interface.
• Implemented CI/CD Pipelines with GitHub Actions to deploy .NET and Flask (Python) Web APIs to Azure Web Apps.
• Supported my team with technical topics related to Flask, HTML/CSS, database (Supabase), DevOps and Project Management activities.
International Olympic Committee – IOCProject Manager
Jan. 2021 - Sep. 2023Lausanne, Vaud, SwitzerlandAs a Project Manager, I employed a T-shaped skill set to guide IT projects that supported business objectives, involving:
• Technical Leadership: Collaborated with technical teams to define specifications, ensuring seamless integration of IOC platforms to deliver a smooth user experience and tangible business value.
• Project Delivery: Oversaw the end-to-end management of IT solutions, including the implementation and enhancement of eCommerce platforms, content management systems, and data processing pipelines.
• Stakeholder Coordination: Acted as a bridge between diverse providers, partners, and Business Managers, facilitating effective communication and project cohesion.
• Data Management: Played a pivotal role in account management, contributing to the data content strategy for athlete and fan engagement across technical projects.
BoyleSportsProject Manager
Oct. 2017 - Jan. 2020Dundalk, County Louth, IrelandAt Boylesports, I led the management of numerous software development projects for both web and retail divisions, coordinating with geographically dispersed teams in a dynamic Agile environment. My key contributions included:
• Agile Project Management: Oversaw multiple projects simultaneously, driving enhancements and facilitating communication across various platforms such as Websites, Mobile, CRM, Retail, and Content Management systems.
• Team Leadership: Served as a coach and mentor, overseeing the productivity and engagement of cross-functional teams, and managing technical downtimes for critical software and infrastructure updates.
• Project Oversight: Conducted regular project meetings, provided detailed status reports, managed sign-off processes, and led Change Advisory Board (CAB) meetings and technical workshops to ensure project alignment and success.
CSC BrasilProject Manager Scrum Master
Jun. 2014 - Apr. 2016São Paulo, Brazil• Project Management Consulting: Led the implementation of new systems and updates, including Remedy and Tableau, to bolster the core business and financial strategies of a diverse clientele.
• Stakeholder Engagement: Adopted an end-to-end approach to foster trust and maintain strong relationships with both Business and Technology stakeholders, overseeing project planning, financial management, budget tracking, delivery, and risk control.
• Process Improvement: Re-engineered IT processes in alignment with ITIL best practices to enhance efficiency and service delivery.
• Sales Team Support: Worked closely with the Sales team to address project management inquiries, facilitating knowledge sharing and collaborative problem-solving.
• Client Relations: Maintained relationships with a range of clients, including government and private sector entities in finance, telecommunications, IT, and other technological segments, aiding in cultural shifts toward a continuous improvement model.
Contax S.A.Project Analyst
Dec. 2010 - Jun. 2014São Paulo, Brazil• Strategic Project Oversight: Managed internal projects and programs at a strategic level, ensuring alignment with organizational goals and objectives.
• Financial Management: As a PMO Analyst, I specialized in monitoring project finances and budgets, providing precise control over fiscal aspects of project execution.
• Vendor Coordination: Handled multiple simultaneous projects that involved intricate vendor management for both IT services and facilities maintenance.
• Executive Reporting: Regularly conducted detailed meetings and crafted presentations for the Board of Directors, showcasing strong proficiency in Microsoft PowerPoint and Excel.
Whirlpool CorporationTechnical Lead
Jul. 2009 - Aug. 2010São Paulo, BrazilLed a team of 25 engineering analysts to provide IBM support across Brazil, enhancing service level agreements (SLAs), reducing backlogs, and significantly decreasing staff turnover in just one year.
Bridgestone Latin America SouthService Desk Level III
Jan. 2008 - May. 2009Santo André, São Paulo, BrazilProvided expert-level technical support for server administration, directly involved in restructuring Data Centre operations, and played a key role in the group for SOX compliance. Led a critical six-month project to upgrade SQL Server infrastructure, vital for factory operations.
Atento BrasilService Desk Level II
Sep. 2004 - May. 2007São Bernardo do Campo, São Paulo, BrazilBegan as a Technical Analyst before advancing to Project Analyst, managing the rollout, maintenance, and upgrade of IT environments, encompassing Systems, Networks, Telecommunication, and Hardware.
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