Nickeisha Porter

Portfolio Manager @KPMG JESS

💸 Marketing✔️ IT🧨 ConsultingProject ManagerBusiness Analyst

As a Portfolio Manager, I leverage my 15 years of experience in the telecommunications and technology sectors to help clients solve their toughest business challenges. I have a PMP® certification and a Master's degree in Agile Methodologies and Digital Transformation, which enable me to deliver high-quality solutions in a fast-paced and dynamic environment. My core competencies include managing strategic product launches, leading multidisciplinary project teams, identifying opportunities for innovation and operational excellence, and driving revenue growth and customer care. I specialize in prepaid and postpaid mobile products, and I have a proven track record in rolling out a Build-Operate-Transfer model for an Anti-Money Laundering software, resulting in significant bottom-line improvements for the organization. As a forward-thinking leader, I thrive in matrix environments and consistently deliver high-impact results. My mission is to create value for customers and stakeholders by applying my domain expertise and market insights.

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Work Background

KPMG in JamaicaPortfolio Manager

Jan. 2024Kingston, JamaicaPortfolio Manager for Growth & Strategy in the CDO organisation.

Symptai Consulting LimitedProduct Management Consultant

Jul. 2023Kingston, Jamaica

GLGTelecoms Expert

Jan. 2023 - Jan. 2024As a GLG Network Member, I bring 15 years of experience in the telecommunications industry to help clients solve some of their toughest business challenges around product innovation, competitive analysis, and market entry strategy specific to the Caribbean region. GLG is the world’s insight network. It connects decision-makers to the right experts so they can act with the confidence that comes from true clarity and have what it takes to get ahead. Its network of experts is the world’s largest and most varied source of first-hand expertise.

Symptai Consulting LimitedProduct Manager

Jun. 2021 - Jun. 2023Kingston, Jamaica• Directly reporting to the Chief Executive Officer and responsible for identifying and implementing revenue initiatives to retain and grow revenues across all verticals. • Was integral in the rollout of a Build-Operate-Transfer model for Alessa Inc. Canada setting up nearshore Jamaican operation. Build out included recruitment of a 20+ team, highly skilled technical team of support staff, software quality assurance and software developers working on an Anti-Money Laundering (AML) Software. • Work with internal and external stakeholders to ideate and implement information technology solutions in cyber security, fraud detection, information privacy and data analytics.

Digicel GroupHead of Consumer Mobile Products - Jamaica

May. 2020 - Apr. 2021Jamaica• Full P&L responsibility for ~US$220m consumer mobile prepaid business and ~US$12m consumer postpaid business for Digicel Jamaica. • Manage the work streams for diaspora, product development (including digital services) and revenue management for the prepaid and postpaid consumer mobile business. • Own the strategic direction for prepaid and postpaid pricing and programmes for Digicel Jamaica. • Led team of five (5) and directly supervise three (3) managers. • Implemented programme to grow consumer postpaid revenues against declines in covid19 pandemic resulting in US$260k monthly growth.

Digicel GroupHead of Prepaid Consumer Products - Jamaica

Apr. 2018 - Apr. 2020Jamaica• Senior leader with full strategic direction and P&L responsibility for ~US$200m Consumer Prepaid business for Digicel Jamaica. • Manage the work streams for product development, business analysis/ reporting and revenue management for the prepaid consumer business. • Led team of five (5) senior staff and directly supervising two (2) managers and one (1) analyst.

Digicel GroupPostpaid Category/ Products Manager - Large Markets Hub & Prepaid Product Manager (Jamaica)

Oct. 2017 - Mar. 2018Jamaica• Manage revenue driving initiatives for the postpaid consumer mobile business for Jamaica, Trinidad, Haiti, Panama, El Salvador and French West Indies. • Retained responsibility and oversight for prepaid consumer revenues for Jamaica. • Determine programmes and product development roadmap to drive the best value offers to customers at the same time maximizing revenues.

Digicel GroupRevenue/ Products Manager

Jun. 2014 - Oct. 2017Jamaica• Determine programmes and product development roadmap for the US$185m prepaid voice & non-data products business to drive the best value offers to. • Proposed and implemented revised interest schedule for DigiLoan service resulting in above target revenues and a US$307k improvement in net revenues over 6months and sustained uplifts of ~US$50k monthly. • Top performer identified as Key Talent for the Digicel Group LEAP Programme.

Trinkets & Chest LimitedManaging Director

Mar. 2012 - Dec. 2015JamaicaPrincipal Owner at the Boutique Trinkets & Chest Limited

Digicel GroupBusiness/ Products Manager - SMS & Prepaid Voice

Apr. 2011 - May. 2014Jamaica1. Responsible for the product managing the SMS and Prepaid Voice revenue streams for the Jamaica Market by implementing campaigns to grow and maintain existing revenues 2. Managed Budget target for the SMS Product Suite. 3. April 2012 – Assigned Prepaid Voice Portfolio. 4. Manage Budget target for the Prepaid Domestic Voice revenues. 5. September 2012 – Selected as member of Leadership 60 Team - top 60 managers in the business. 6. February 2013 – Selected as part of the Talent Management and Succession Plan as a Key Talent. 7. Determine strategies for revenue growth and retention. 8. Provide inputs for the annual budget process. 9. Determine products strategy and roadmap activities for SMS and Prepaid Voice.

Digicel Jamaica LimitedProducts Manager

Jul. 2010 - Mar. 2011Jamaica1. Manage the product portfolio mix, towards meeting and/or exceeding business plan objectives and KPIs, while guiding products through their life-cycle. 2. End-to-end ownership and management of product development with responsibility for managing the product roadmap for the portfolio, and defining new products and managing existing products within the product area. 3. Manage the P&L of product areas assigned and continuously seek to improve revenues and profitability from the portfolio’s existing products and from new product introductions. 4. Monitor market trends and industry developments and proactively recommend portfolio enhancements towards developing products that are customer focused and relevant.

Digicel Jamaica LimitedProducts Executive

Dec. 2008 - Aug. 2010Jamaica1. Manage the product portfolio mix, towards meeting and/or exceeding business plan objectives and KPIs, while guiding products through their life-cycle. 2. End-to-end ownership and management of product development for new products or amendments to existing products.

Digicel Jamaica LimitedBusiness Process Executive

Feb. 2008 - Dec. 2008Jamaica1. Assessed “as is” internal processes including system flows and work flows to determine areas for process improvement. 2. Managed Cross-functional project teams with the aim of implementing Process Improvements and conduction Product rollout. 3. Used Six Sigma DMAIC as the method for Process Development. 4. Implemented several Products related projects using the PMBOK standard.

Digicel Jamaica LimitedProject Analyst

May. 2006 - Feb. 2008Jamaica1. Assisted the Projects Manager in devising the appropriate solutions to control/minimize identified project risks associated with the roll-out of products and services to Customer Care. 2. Sat on cross-functional project teams. 3. Managed and reported on Projects from a Customer Care perspective across the Digicel group. 4. Developed and executed test plans for products, processes and systems that impact Customer Care. 5. Conducted beta-level testing, UAT and SAT. 6. Prepared supporting documents (User Manuals, Process Documents, and FAQs) that will manage training preparations within Customer Care for products, processes and or systems tested. 7. Conducted train-the-trainer sessions with members of the Call Centre Management Team and members of Quality Assurance & Training team on new products, processes and systems. 8. Ensured Quality Assurance & Training team was educated and properly informed of all new/changing processes, procedures and systems in Customer Care.