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Work Background
CustomCometPresident
Aug. 2018Portland, OregonWhether you want a single personalized gift or thousands of unique giveaways, you can trust Custom Comet. With unique, out-of-this-world designs, stellar customer service and over 25 years of experience, we’re the shining choice for schools, clubs and businesses all over America. • 30 Minutes of Free design advice with every order
• No setup charges - no hidden costs
• Samples available to try before you buy
• Free shipping in the USA (lower 48 states)
• Friendly USA-based customer service
• One tree planted per order
MetalPromoDirector of Operations & Design
Jan. 2011 - Feb. 2018Remote• Started with the company in 2011 as a freelance graphic designer and through the past several years have designed, planned, organized, hired, trained and art directed for the an 8 person design team.
• Also in 2011 I was working along side the original owner as a customer care specialist to provide all of the needs for customer service. By 2013 we had to hire help as we had grown 10 fold. In 2015 we had a full staff of close to 15 people which my job was to oversea all of these areas to make sure customers were being helped, artwork was being completed on time and to the customer's satisfaction and spearhead our overseas and USA based production, purchasing and delivery.
• In 2015 the company acquired two additional investors to help boost our profits (which were 40K in 2011 and ended a little over 1 million in 2015). Since their acquisition of the company, closed 2017 at 1.85 million in sales.
• Additional tasks that I undertake besides creative direction, company leadership and morale, overseas purchasing and production, communication with our customers who have reached elevated needs & an all around problem solver. Detailed Duties:Responsibilities:
Build and cultivate partnerships with customers/organizations/companies, etc.
Lock in repeat revenue (creating agreements with leagues, organizations, tournaments, etc. to lock in sales for an incentive to them)
Create Strategic Partnerships - non-customers that yield value elsewhere (lead generation, increased product offering, etc.)
Obtain brand related links (through partnerships = key to improved SEO)
Manage budgets
Fill in capacity gaps in the season
Create promotions to incentivize sales or increase revenue per transaction
Post to and Maintain Brand Social Media Presence
Create Customer Engagement, Blog Posts, Newsletter & Email Blasts
Design & Create Video Training & Education Series
Handling of Customer Escalations past CSM Level
Adhere to company standards of process and ethics.
The UPS StoreGraphic Designer
Jan. 2010 - Dec. 2011Jackson, TNNot only was I a graphic designer at this facility, I was also a customer service representative responsible for shipping and packaging people's packages. I also dealt with customers who were unsure of design projects and often required to design items quickly and with no direction. We also provided finger printing and fulfillment of projects for our customers.
Salvaged Soul DesignsCreative Director/Owner
Jan. 2008Lexington, TNOur Approach
Have you ever worked with a company who knows what it’s like to be in the trenches, or has had to scrape and claw their way out from a bad place to get to where they are now? Have you ever worked with a team of survivors who have seen and heard it all in their careers and lives? If you haven’t, we suggest that you give it a try. That’s where we come in. We are a team that is comprised of designers, customer care and technology nerds who have been in the industry for a very long time and who got tired of the clients being treated poorly. We wanted to do something different and provide a client centered company to those out there who are looking to work with hard working, goal oriented and amazingly creative people. Congratulations on finding us! Now let’s get started! Our Story
Every story has a beginning, and this is ours… We are all nomads from all across the country who have found a common goal and that is helping people with what ever their creative needs are. Combined we have over 15 years of experience in our fields. We cross many design and customer service backgrounds and often have co-existed in them at some point. We packed all of our things and started working on our futures together, in search of happiness, freedom and success not only for ourselves but for each of our clients as well. Current Client List:
Over 15 UPS Locations Nationwide
Alpha Graphics 26
Shaker's Dog Wash & Grooming
ArtistaGraphics, Inc.
Dr. Patricia Kirk
Henderson County Benefit Committee
Phoenix Christian Church
First Trust Credit Union
Dusty's Concrete Pumping
Vicky Andreis - Accountant
Ben Johnston - Realtor
Powered by Omega
WRAP
Lexington Police Department
Lexington Fire Department
Farmhouse Country Buffet
Reagan Cafe
The Wall
Henderson County Family Justice Center
Custom Pins ExpressGraphic Designer
Jan. 2008 - Dec. 2008As a designer for Custom Pins Express I was responsible for hiring and training other designers across the country via a work from home position. I was required to complete between 20 and 40 designs per day and keep up with incoming designs, customer service, order approval, as well as communicating with our manufacturing facility in China. I also dispatched projects to designers who I felt could handle certain projects as well as designed many of the projects myself. I also did all of the e-mail campaigns and website specials.
IAW International, Inc.Graphic Designer
Jun. 2007 - Feb. 2008Lewisville, TXGraphic designer responsible for design, layout and production of all orders that come in and go out of IAW.
Lorente, LLCArt Director
Jan. 2002 - Dec. 2007Carrolton, TXAs the AD I was responsible for hiring and training new designers, designing products for customers, creating and designing all of the marketing products for the company. I was also responsible for our yearly catalog as well as trade shows to promote our company within the industry of promotional products.
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