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Work Background
DIRECTVBusiness Analyst
Jul. 2022 - Jun. 2024California, United StatesWorking as the liason between DIRECTV and their vendors to ensure that transactional interfaces are in alignment. Replaced antiquated reporting methods.
Prosper ITSoftware Developer Intern
Aug. 2021 - Mar. 2022RemoteOver 600 hours of practical coding experience in multiple languages.
Cloud10 TechnologiesSenior Technical Advisor
Jan. 2021 - Aug. 2021RemoteAssisted with technical assistance calls for a large software/hardware company.
State of NevadaBusiness Process Analyst
Sep. 2006 - Dec. 2020Carson City, Nevada, United StatesLed the strategic and technical analysis of requirements for a variety of internal core systems as part of the initial scoping and on-going development process. Collaborated with Quality Assurance to create automated test procedures and plans, auditing and introducing new steps to increase overall code quality and environment health. Conduct training sessions as a subject matter expert on end-user systems, preparing collateral to enable users to maximize their usage of the applications. ● Provided technical leadership and post-implementation support to a cloud-based workforce development system that improved internal operational capacity and reduced overall IT infrastructure costs.
● Improved the performance and scalability of Docusign environments including maintenance, feature upgrades, and quality assurance.
● Orchestrated the first Data Exchange agreement to promote knowledge sharing and overall productivity gains between internal business stakeholders.
● Increased overall adoption and end-user satisfaction by identifying and developing training materials and learning modules based on needs and pain points.
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