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Work Background
Sim Travel (Pty) LtdCustomer Service Liaison
Feb. 2023Nelspruit, Mpumalanga, South AfricaRole: Serve as the key point of contact between Nigerian based customer support and internal teams in South Africa, ensure a seamless travel experience by managing communication, resolving issues, and coordinating services from booking to post-travel support. Key Responsibilities: • Main point of contact between South African team and Nigerian team. • Resolved booking, payment, and service issues in coordination with Nigerian based customer service. • Collaborated with internal teams to ensure service quality and customer satisfaction. • Maintained CRM records, generated reports, and documented support processes.
SEW EurodriveLogistics Supervisor
Mar. 2021 - May. 2022Nelspruit, Mpumalanga, South AfricaTo supervise, control and action all logistics requirements within the branch to ensure that products, parts and goods are delivered on-time and in full within set production and SHE standards; to maintain the work area and equipment in a good, clean and safe condition.
SEW EurodriveStock Controller
May. 2018 - Feb. 2021Nelspruit, Mpumalanga, South AfricaTo track and monitor the delivery process of goods, control and monitor stock and orders, including liaison with vendors, transport companies, clients etc.
SEW EurodriveLogistics Intern
May. 2017 - Apr. 2018Nelspruit, Mpumalanga, South Africa
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