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Work Background
City Insurance GroupMarketing Manager
May. 2023Winchester, England, United Kingdom · On-site
Inkwell and PixelFounder
Apr. 2023
City Insurance GroupBusiness Validation Consultant
Oct. 2018 - May. 2023Winchester, England, United KingdomJoining directly from college, quickly learned key office and business skills and outgrew Admin role, which led to quick progression into high-intensity role within the Validation Team. Presently acting as de facto Team Lead. • Assessed insurance policies, identifying potential fraudulent applications and inaccuracies and inconsistencies with extreme attention to detail
• Assisted clients with often challenging and emotionally-charged complaints, resolving the situation, while balancing customer satisfaction and the best interests of the business • Consulted with clients on policy options based on their specific demands and needs
• Handled sensitive matters with customers in a professional yet attentive manner
City Insurance GroupAdministrative Assistant
Dec. 2017 - Oct. 2018Winchester, United Kingdom• Worked with clients in person, via email and telephone to resolve general queries
• Responsibility for reports on claims, B2B transactions and policy defaults • Supported clients as intermediary to policy underwriters in often challenging circumstances
• Second-line support in complaints and claim handling
McDonald'sCrew Member
Jul. 2017 - Dec. 2017Andover, England, United KingdomPart-time role during college. Challenging, highly structured environment. Learned vital teamwork and customer service skills. Considered a high performer, offered Crew Trainer opportunity. TRANSFERABLE SKILLS GAINED:
Learning quickly on the job | Customer service | Working under pressure | Flexibility | Working at speed and with accuracy | Communication skills | Self-driven learning
DeliverooDelivery Rider
Jan. 2017 - Jul. 2017Winchester, England, United KingdomPart-time role during College. Challenging, demonstrated hard working ethos, as earnings are entirely self-driven in relation to shifts / deliveries accepted.
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