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Work Background
The WatersBusiness Operations Manager
Nov. 2024 - Aug. 2025
Broadwell Senior LivingBusiness Director
Sep. 2022 - Nov. 2024Plymouth, Minnesota, United States
Sonida Senior LivingBusiness Director
Jun. 2019 - Aug. 2022Maple Grove, MN
The Evangelical Lutheran Good Samaritan SocietyServices@Home Administrator
May. 2016 - Apr. 2019Greater Minneapolis-St. Paul AreaEstablishes accurate budget for agency; works within budget. Purchases/secures quality resources that are cost-effective. Utilizes Society contracts and vendors when applicable. Assures a client’s service and service plan are determined using true and accurate information. Analyze and assure all accounts 30 days and older are properly collected and followed up on. Responds to complaints about quality in a timely manner and implements plan for improvement. Participates in the QA / CQI process. Assures the completion of quality improvement audits as assigned; assures timely completion by department staff members assigned. Addresses ethical issues in marketing and billing practices. Speaks at community events and promotes use of the agency and services. Sets performance goals for all agency sales activities. Planning and/or supervision of advertising and promotional activities. Conducts and/or evaluates market research and adjusts marketing strategy to meet changing market and competitive conditions. Maintains and updates customer relationship management (CRM) database with prospective leads and referral sources on a regular basis.Provides and directs all leadership. Assigns / performs completion of client service agreement and service plan on a timely basis. Assures client experience visits are completed on a timely basis. Keeps the service plan and service agreement up to date.
English Rose Suites and b home Home CareHome Care Manager
May. 2015 - Dec. 2015Edina, MNI successfully coordinated caregivers and clients to meet the specific need of the client. Completed client intakes to identify how to serve them in a way that enhances their lives. I also will never ask anyone to do what I wouldn’t do myself. Complete recruiting, hiring and maintaining staff and personnel records. Train current and new staff, process payroll and daily schedules. Also, maintained a good working relationship and with clients, with a very successful retention rate. Processed schedules and payroll on a weekly basis.
United Way of AmericaExecutive Director
Jan. 2011 - Jan. 2015I lead a group of local community members and small business owners who have a passion for helping others in our community. The funds that are raised provide supplies, programming and the opportunities for members of our community.
Right at HomeDirector of Staff & Client Coordination
Jul. 2010 - May. 2015Plymouth, MNRight at Home provides non medical in home care to the elderly and disabled adults. Our services include light housekeeping, grocery shopping, meal prep, incidental transportation, med reminders, laundry, changing bed linens, companionship, etc. I successfully coordinated caregivers and clients to meet the specific need of the client. Completed client intakes to identify how to serve them in a way that enhances their lives. Recruited, hires staff and coordinated schedules of 60+ staff using a behavioral method to ensure the best placement of staff with clients. Trained current and new staff, process payroll and daily schedules. Also, maintained a good working relationship and with clients, with a very successful retention rate. Processed schedules and payroll on a weekly basis. Also assisted with supplemental training to outside organization
Derrick Hoiland, IncJoint Owner/Office Manager
Jan. 2001 - Jan. 2006Responsible for the A/R , A/P, logistics, customer service needs and day to day operations of our small business.
Delano School District 879Para Educator
Oct. 1998 - Aug. 2010I worked with children in grades 5 - 12 within the Special Education Department. I assist in the training students with current and new technologies, tools and strategies that they can utilize to be successful in the classroom and be able to carry over into living independently. I have also assisted in teaching the 3 and 4 year old program, as well as a multi age group. I acted as a liaison to the parents concerning their child’s progress in class.
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