Dimitris Kontogiannis - Director of IT Operations, BDM Global Management Ltd

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Work Background

BDM GLOBAL MANAGEMENTDirector of IT Operations - Senior Project/Program Manager

Jan. 2022Implement various high impact, IT and Telecom projects, around the Globe, valued from hundreds of thousands, to millions of Euros, Remote, Hybrid and Onsite. Major Tasks • Project Planning & Management: Establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint). • Communication: Following PMI PMP 9 knowledge areas and executing within project plan: Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk, and Procurement Management. • Customer Relations: Understanding of customer requirements; dealing with difficult/sensitive situations, conflict resolution, associated with technical, business, or personnel situations. Building partnership relations with support groups and customer while instilling confidence within the customer. Ensuring customer understands their responsibility in transition as well as customer concurrence / formal acceptance of deliverables transferring PM responsibilities to steady state. • Technical Knowledge: Working knowledge of IT and networking technology to include hardware, software, network management tools, and protocols across LAN, WAN, IP Telephony / Voice, Firewall and Network Management platforms to enable effective communications, problem identification, and manage resolution of issues. • Expertise in Data Migration, M&A, Carve-Outs, MS SharePoint, M365, Azure, Entra ID, Cloud Solutions, AWS, Workspace, Windows, OS and PC Upgrades, Servers, Security, Disaster Recovery Centers. • Tools: Utilizing project management methodology and tools (such as Microsoft 365 for Business, Microsoft Project, Microsoft Visio, Jira) to define, plan, deliver, and communicate results. Managing Gap Analysis Activities and utilizing tools / systems to procure required resources like hardware, software, and circuits.

AT&TSenior Project/Program Manager - Contractor

Jan. 2014 - Dec. 2022GlobalAt this company, I served as a Senior Project/Program Manager as a contractor. Coordinated project planning, initiation, execution, control, and close-out phases including data centers, cable structuring, LANs, WANs SDWAN, VPNs, mainframe setting up, and SAN. Employed cloud-based migration strategies, established and decommissioned data centers, designed complex networking and infrastructure solutions, develop disaster recovery centers, and contributed to overall improvement of IT and networking environment. Supervised several multi-national cross-functional teams, implemented escalation management, and ensured project completion within scope, budget, and schedule. Collaborated with other departments to analyze, create, and initiate cost-effective technology solutions for all project clients. Instrumental in streamlining operations in compliance with business objectives. Directed up to 20 members of global, cross-functional team. Oversaw numerous multi-million-dollar projects within multiple sectors including financial, banking, insurance, pharmaceutical, and technological and energy. Established shared data center to aid disaster recovery efforts and enable business continuity plan. Streamlined network infrastructure by identifying areas of concern and addressing improvements in order to provide quality service to customers. Assisted development of innovative core network systems.

POWER Group of CompaniesFounder, CEO, CTO and Lead Project/Program Manager

Jan. 2002 - Dec. 2013EMEA and APACI functioned as CEO, CTO, and Lead Project/Program Manager for this Advanced Technology Systems, System Integrator and Software Development Group, Some key achievements in this role included: Implemented business strategy direction, processes, services, roadmap, and context in which the Group operated. Managed functional teams of 100 Group and client staff. Conducted employee performance reviews, hired staff, and communicated job expectations. Reduced overall costs by 60% by formulating and implementing vendor and financial strategies devised to streamline project planning. Coordinated IT department activities in compliance with the Group's policies and objectives. Oversaw creation of conversion roadmap, selection of vendors, and compiled statements of work. Established, planned, audited KPI’s according to best ITIL practices. Guided business intelligence (BI) reporting applications generation, enterprise application integration (EAI) enhancements, and project management office (PMO) operations. Saved $3M annually through implementation of reverse logistics program. Supervised team of over 100 stakeholders to complete over 100 projects with a budget of over $100M. Led Group teams of 30 technical staff members in matrix environment as well as 60-member client teams of technical and business analysis staff. Assisted on over 100 projects within 50 programs by providing manufacturing and IT services and wireless strategies. Acted as senior analyst, systems integrator, and architect. Administered SaaS implementations and cloud-based migration strategies and built service models for on-boarding clients to promote business growth and support SLA's.

Altec SASpecial Advisor

Dec. 2000 - Dec. 2001Greece, Bulgaria and RomaniaReported to the Board of Directors. Acted as a Liaison Officer between Altec, ISI, EMBRAER. THOMSON and ERICSSON Microwave Systems. Also supervised the Early Warning System and other projects for the military. I was also the Director of Business Development, Financial Control and Project Management for the subsidiaries in Bulgaria and Romania

INTERAMERICANDirector Financial Development

Sep. 1999 - Dec. 2000United States, UK and GreeceReported Directly to the Chairman & CEO of the Group Developed and expanded the “Interbank of NY” bank in New York and opened the Representative Office in Greece. Promoted the bank and the rest of the Group in the United States and Europe. Increased the value of the bank from $10m to $50M and Total Assets of $270M. Actively involved in the internal procedures design and IT workflows for the establishment of the Nova Bank (Millennium) in Greece in cooperation with McKinsey & Company. I was also the Director and Project Manager, for the development of new and alternative distribution channels using IT Solutions (e-commerce, SAP) of all Financial, Insurance and Banking products

Hellenic NavyMilitary Service

Nov. 1997 - Aug. 1999GreecePetty Officer First Class, Distinctive Merit Award.

Alpha BankFinancial and IT Consultant

Sep. 1996 - Oct. 1997GreeceMy main duties were the analysis of financial statements, viability of companies and feasibility analysis of business plans. Oversaw the agreements with the European Investment Bank. Also developed custom software applications for the support of the Financial and Credit Department, calculating the adequate leasing interest rates in comparison with the loans credit rates and depreciation of assets, for the ALPHA LEASING commercial lunch, using Visual basic, SQL and Excel.

Merrill LynchInvestment Group

Jan. 1996 - Aug. 1996Greater New York City AreaFinancial Analysis, Investment Management, Viability and Feasibility Analysis of Start-up Companies.

UBS Wealth Management (Former PaineWebber)Private Client Group

Jul. 1995 - Dec. 1995Greater New York City AreaMy tasks among others included Asset management, Portfolio management and financial markets analysis.

American ExpressMarketing Department

Jan. 1995 - Jun. 1995Greater New York City AreaDesigned and promoted the AMEX True Grace Optima Card. The project included the design of the card, the market overview, the corporation situation analysis, the objectives, the action plan and the financial data.

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