Giovanna Monica Rossi

Retired Manager Customer Experience @TD Bank

Bilingual Communications SpecialistChat SupportLive ChatService Quality ManagerComplaint Resolution SpecialistAssistantAdministrative AssistantOffice AssistantOffice AdministratorFinanceTranslatorSales & BizDevHRInterpretation SpecialistCustomer ServiceConsultingCase ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention SpecialistRecruiterAccount ManagerBusiness OwnerBanking Operations🏦 Finance

Giovanna Monica Rossi, a distinguished Retired Manager of Customer Experience at TD Bank, dedicated over 15 years to enhancing client satisfaction and loyalty. Known for her innovative approach, she spearheaded numerous initiatives that significantly improved customer engagement metrics and streamlined service delivery. Giovanna's leadership was pivotal in transforming TD Bank's customer service model, earning her multiple industry accolades. Now retired, she continues to share her expertise as a sought-after consultant .

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