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Work Background
Warner Bros. DiscoveryTechnical Program Manager
Feb. 2023Los Angeles Metropolitan Area
Qvest.USManager
Feb. 2022 - Feb. 2023Los Angeles Metropolitan AreaOnPrem Solution Partners, LLC is a Southern California-based services and technology innovation start-up. Founded in 2013 by four ex-SVC partners, OnPrem is focused on providing exceptional talent to our clients in the areas of business consulting and technology innovation. We differentiate ourselves from the vast number of SI and consulting companies in two ways. First, OnPrem acquires, develops, and retains the best talent in the country. We are committed to establishing an industry recognized distinction of having unparalleled US-based consulting and development talent. Second, OnPrem approaches every engagement as a partnership with our client, making client success our only priority.
Blue Skies ConsultingManager
Aug. 2019 - Jan. 2022Los Angeles Metropolitan AreaAs a Manager at Blue Skies, I have served in Lead roles on various Technology-enablement projects. Responsibilities include: • Creating Change Management Strategy and Plan and integrating change management activities into the overall transformation project plan
• Developing KPIs and dashboards to assess organizational readiness and track adoption and utilization
• Working with individuals at all levels of the organization to drive change and ensure stakeholder readiness
• Managing business readiness activities including identifying, analyzing, and mitigating change impacts, developed strategy and approach for mitigating changes through communication, training, and dispositioning of business documents
• Developing Stakeholder Engagement plans and using innovative communication channels such as infographics and web-based information sessions to better engage stakeholders and leaders
• Working closely with the business to identify and assess organizational changes and developing transition plans to support the client’s organizational restructuring needs
• Developing and executing rollout communication plans and drafting targeted communications to key stakeholder groups
• Developing and implementing program standards, templates, and tools for projects
• Establishing and executing customer communications
Blue Skies ConsultingPrincipal Consultant
Jun. 2016 - Aug. 2019Greater Los Angeles AreaAs a Principal Consultant:
• Developed and delivered detailed communications
• Worked collaboratively with the subject matter experts, project manager and leadership
• Managed the data cleanup of client’s Materials Management system consisting of product information and regulatory documents/certifications required for compliant product distribution (~460,750 data points)
• Developed data verification processes, documented steps, and trained analysts on the validation process
• Developed reporting structure and dashboards to track timely execution of project tasks and provided status updates to the Data Quality Steering Committee
• Spearheaded the use of Agile methodology by serving as Scrum Master for creation of training and process documentation
• Developed Instructor Led and online training and conducted Train-the-Trainer sessions to prepare the trainers for end user training
• Worked closely with business leads to capture client’s current processes and identify areas for improvement
• Defined To-Be system requirements and recommended suitable solutions and implementation vendors
• Facilitated vendor demonstrations and provided a short list for the client to decide on a solution
CapgeminiConsultant
Mar. 2015 - Jun. 2016Greater Los Angeles AreaAs a Consultant:
• Conducted business impact assessment to identify organizational risks to client’s business operations and developed a strategy to minimize risks
• Performed Training Needs Assessment to identify performance requirements and knowledge skills needed to increase productivity
• Developed role-based training to align training needs with business processes and provided individuals with the skills they need to perform their specific roles
• Increased user adoption and ROI by delivering targeted training
• Supervised a team of consultants and offshore developers and managed the development of task-based simulations and eLearning courses
InfosysBusiness Analyst
Jun. 2014 - Mar. 2015San Francisco, CaliforniaAs a Business Analyst:
• Worked closely with clients to identify stakeholders and determine their involvement in promoting change
• Coordinated with multiple project teams to support and integrate project activities with change management initiatives
• Developed a communication plan with tailored messaging, engagement strategy, and activities to guide communications throughout the ERP implementation program
• Assessed training needs driven by change to identify necessary skills to increase employee performance
• Identified the best training delivery method based on user roles & responsibilities, workstream, and geographical location • Designed and created training material including company Handbooks, Instruction Guides and Manuals • Used data visualization tools such as Excel and Tableau to create interactive presentations for communicating results to clients
SilverlineMarketing Intern
Oct. 2013 - Dec. 2013As a Marketing Intern:
• Launched drip marketing campaigns using marketing automation and CRM tools including Silverpop-Engage to send promotional material to clients and leads
• Developed marketing material including interactive presentations and product sheets to be presented at the world’s largest enterprise cloud computing conference (Dreamforce 2013)
Project JuiceOperations Analyst Intern
Jun. 2013 - Oct. 2013San FranciscoAs an Operations Analyst Intern, I:
• Increased production volume by 21% by implementing a streamlined production plan based on monthly sales
• Obtained new ingredient sources and reduced production costs by 10%
• Examined trends and forecasted sales to increase efficiency by allowing the company to maintain better control of its inventory
Pacific Steel Casting CompanyIndustrial Engineering Intern
Sep. 2012 - Mar. 2013Berkeley, CAAs an Industrial Engineering Intern, I:
• Conducted time study to analyze the capacity and time utilization of processes, and to identify opportunities for increasing throughput
• Controlled inventory of WIP (work-in-process) goods to help reduce cycle times
• Monitored plant availability and updated the database
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