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Work Background
ElasticPrincipal Software Engineer I - Engineering Productivity
Nov. 2023Athens, Attiki, Greece
ElasticSenior Software Engineer - Tooling and Automation
Aug. 2021 - Nov. 2023Athens, Attiki, Greece
Viva Wallet (vivawallet.com)Lead Software Engineer in Test
Sep. 2019 - Aug. 2021Athens
RBS InternationalSenior Test Automation Analyst
Nov. 2018 - Aug. 2019Bristol, Bristol, United Kingdom
OptimileSoftware Engineer
Mar. 2018 - Nov. 2018Bristol, Bristol, United Kingdom
Intel SecuritySoftware Development Engineer in Test
Aug. 2016 - Mar. 2018Brighton
WIND HellasNMC Operator
Nov. 2014 - Aug. 2016Athens,Greece• First level support for VAS and Core Issues of Wind Hellas Network.
• Monitoring and management of the Core and VAS network. • Working with a ticketing system (Remedy)
• Troubleshooting and management of : o VAS services(SMSC,MMSC,WAP,IVR,IN,RBT,5-digits/SMPP) o Troubleshooting on customers’ services o Mediation Systems BGW,EMA (Ericsson cloud platform) o MSC, HLR.
WIND HellasCustomer Care Agent
Mar. 2014 - Sep. 2014Athens,Greece• Mobile Telephony
• Siebel CRM(frond-end user experience)
• SAP ERP(frond-end user experience)
• Enable/Disable of VAS services
Hellenic Telecommunications OrganisationBack Office Agent for Broadband Technologies
Mar. 2013 - Sep. 2013Greece• Performed:
o Client support.
o Network management.
o Repair of network’s failures.
o Remote assistance for network engineers.
o Siebel CRM(frond-end user experience)
o Working with a ticketing system (Siebel)
• Technologies:
o HUAWEII (DSLAM and Operating Management Software)
o MARAK-ZTE (DSLAM and Operating Management Software)
o SIEMENS (DSLAM and Operating Management Software)
o INTRACOM (DSLAM and Operating Management Software)
o ALCATEL (DSLAM and Operating Management Software)
o ISAM (DSLAM and Operating Management Software)
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