WIND HellasNMC Operator
Nov. 2014 - Aug. 2016Athens,Greece• First level support for VAS and Core Issues of Wind Hellas Network.
• Monitoring and management of the Core and VAS network. • Working with a ticketing system (Remedy)
• Troubleshooting and management of : o VAS services(SMSC,MMSC,WAP,IVR,IN,RBT,5-digits/SMPP) o Troubleshooting on customers’ services o Mediation Systems BGW,EMA (Ericsson cloud platform) o MSC, HLR.