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Work Background
Future Proof SolutionsFounder
Jul. 2024United StatesFuture Proof Solutions is an emerging small business-focused consulting firm that specializes in providing comprehensive support in company ideation, conceptualization, initiation, system setup, and financial analysis. The company's approach is digitally focused, employing project management software and embracing a remote-first work culture. Future Proof Solutions aims to assist businesses in their growth and scalability endeavors while minimizing the initial overhead costs associated with hiring full-time employees.
Blank StreetOperations Manager
May. 2022 - Jul. 2024- Led initiation, opening, growth, and continued operations for the DC market. - Opened five locations with best in company NPS and eNPS ratings over first year of trade. - Built outer market decentralized recruiting, hiring, and onboarding programs that allowed Boston and DC markets to operate and scale with increased autonomy. - Built and managed vendor relationships, led local marketing and community building efforts, developed Mid-Atlantic real estate strategy and supervised broken and landlord negotiations focused on continued expansion. - Created and led cross-functional program focused on lowest performing quartile of company portfolio. Increased overall financial health by 40% in 90 days. - Led development and implementation of forecast driving automated scheduling tool to reduce overall labor costs and increase labor efficiency and utilization across entire company portfolio.
GoosecupDirector Of Operations
Feb. 2021 - May. 2022Virginia, United StatesManaging Member and Operating Director for Goosecup Holdings, Goosecup Collective, Goosecup Roasting, and Goosecup Coffee. Goosecup Coffee - Took business from ideation to execution - created operational and hospitality playbook to shape daily emphasis on doing things the right way, while upholding standards that exceeded regulations. Initiated and fostered scalable vendor relationships, while managing costs. Led ongoing business license and compliant processes as the business evolved over initial trade periods. Goosecup Collective - designed platforms for boutique automated co-working space. Managed memberships and events, that created a recurring revenue stream for the business. Goosecup Roasting - Developed wholesale specialty coffee roasting business; initially to supply the coffee shop and manage costs, then scaled to full wholesale operation creating a third, independent revenue stream.
GoosecupOperations Consultant
Jan. 2021 - Feb. 2021Virginia, United StatesPre-operational role developing employee handbook, operational standards, training programs, and platform set up.
HMSHostMulti Unit F&B Operations Manager
Dec. 2019 - Mar. 2021Arlington, Virginia- Operated a variety of food & beverage concepts and franchises.
- Led branch to 15% increase over profit-margin goals during post-COVID re-openings by increasing revenue, managing labor, and controlling cost of goods sold.
- Managed $500,000 of annual inventory pars, incoming vendor orders, and location specific product transfers.
- Member of Food & Beverage Supply Chain task force focused on limiting food waste by re-aligning inventory, increasing item usage with menu alterations, and negotiating 3rd party sell-offs.
Blue Bottle CoffeeCafe Leadership Trainer
Jul. 2018 - Oct. 2019Washington, District Of Columbia- Lead orientation and trainings for new members of cafe leadership teams in the Washington DC area.
- Collaborate with Learning & Development Program Manager and Director of Training to develop and implement continued development trainings.
- Test and pilot Wisetail & LinkedIn Learning LMS platforms.
- Test and evaluate HRIS and Scheduling platforms.
- Developed 7 team members to promotion over last 13 months.
- Lead highest volume cafe in market; focused on increasing revenue, building team culture, and increasing sustainability through operational excellence.
- Projected 20% growth Year Over Year for 2019.
- Certified Food Protection Manager - CA, DC, NY
Blue Bottle CoffeeMulti Unit Manager
Sep. 2017 - Jul. 2018Washington D.C. Metro Area- Led New Cafe Opening Projects for Union Market, Union Station, Logan Circle, and Wharf cafes
- Oversaw daily operations at a multi-unit level
- Managed monthly P&L and created growth strategies across multiple shareholders.
- Built vendor relationships across areas of business in a new market.
- Created operational standards for cafe operations, team development, waste reduction, and accountability.
- Developed 5 employees to promotion in leadership roles.
- Certified Food Protection Manager - CA, DC, NY
ShinolaFlagship General Manager
Dec. 2016 - Sep. 2017San Francisco, California- Oversaw operations, staff, and team development at both Bay Area locations
- Partnered with marketing team to curate and execute brand building events
- Hosted rotating Pop-Up shops in store
- Strategic planning with allocation and finance teams to ensure revenue growth
ShinolaStore Manager
Mar. 2016 - Dec. 2016San Francisco Bay Area- Staffed and developed team from blank slate
- Partnered with marketing team to curate and execute brand building events
- Strategic planning with allocation and finance teams
- Created brand on-boarding program
Urban OutfittersTraining Store Manager
Aug. 2014 - Mar. 2016Durham, North Carolina- Piloted new training and development programs for South District
- Mentored new Store Managers across South District
- Created and executed Q4 calendar leading to highest volume Black Fridays in consecutive years
- Worked with Area Manager and RLPM to successfully reduce shrink over consecutive physical inventories
Urban OutfittersStore Manager
Aug. 2013 - Aug. 2014Charlottesville, Virginia Area
Urban OutfittersDepartment Manager
Oct. 2011 - Aug. 2013Troy, Michigan
Levi Strauss & Co.Store Manager
May. 2010 - Aug. 2011
J.CrewAssociate Manager
Aug. 2006 - Aug. 2009
Gap Inc./Banana RepublicCustomer Experience Supervisor
May. 2004 - Aug. 2006
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