Annisa Saraswati - User Operations Lead - Southeast Asia, ByteDance

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Network Power<100 people

Roles

💸66%

Marketing

🔥33%

Startup Founder

✨33%

Business Owner

Geos

🇮🇩66%

Indonesia

Work Background

ByteDanceUser Operations Lead - TikTok Music (Southeast Asia)

Jan. 2023Jakarta, IndonesiaHead of User Operations for TikTok Music Indonesia & Singapore - Led teams through strategy to implementation, from initial planning to final execution, ensuring successful completion within defined timelines. Business shiftings : Freemium > Premium in Resso, launched TikTok Music in Indonesia & Singapore - Recommended actionable changes and draft plans to maintain operational status to management team - Led teams to support business growth through partnership (internal & B2B), community building and engagement, marketing activation - Led teams to improve business growth through research, regularly (NPS) & ad-hoc basis (qualitative/quantitative) - Led teams to plan, execute & monitor high engagement In-App messaging, including localization, to increase awareness & subscribers - Led teams to deliver user feedback with the right message (>95%) & within assigned SLA (100% covered) & aligned with BPO - Supported cross functions (Product, Marketing, Content, Artist Promotion team) to achieve overall business target Report to Country Head

EvermosHead of Projects

Sep. 2021 - Jan. 2023Jakarta, Indonesia- Led teams (Commercial, Demand & Monetization, New Business, Logistic, Research) through strategy to implementation, from initial planning to final execution, ensuring successful completion within defined timelines - Recommended ideas for new projects & actionable changes to maintain operational status to management team - Developed strong relationships with key stakeholders, facilitating effective communication and collaboration throughout the project lifecycle Report to Director

RekomenJasaPartnership

Jun. 2020 - Oct. 2022Jakarta, IndonesiaPro Bono - directory of service providers based on personal recommendations. Service categories include home cleaners, massage therapists, private tutors, etc. in the areas of Jabodetabek, Bandung, Bali, Jogja, Semarang, and Surabaya.

EvermosProject Manager New Initiative

Aug. 2020 - Sep. 2021Jakarta, Indonesia- Strategized end-to-end business strategy to achieve overall target (GMV) - Led teams (Reseller Experience, Commercial, Logistic, PMO) through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines -Led teams to maintain day to day operational excellence to key stakeholders (sellers, resellers & partners) -Recommended ideas for new projects & actionable changes to maintain operational status to management team Report to CEO Personal achievement : Employee of the Year Award 2021

BukalapakO2O Mitra Premium Manager

Jun. 2019 - Nov. 2019Greater Jakarta Area, Indonesia- Strategized end-to-end business strategy to achieve overall target -Led teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines by enhancing premium stalls through branding, process improvement & new business opportunity -Recommended ideas for new projects & actionable changes to maintain operational status to management team -Developed strong relationships with key stakeholders, facilitating effective communication and collaboration throughout the project lifecycle -Report to AVP-VP

GoPay IndonesiaStrategic Business Development Lead

Feb. 2019 - Jun. 2019Greater Jakarta Area, IndonesiaDeveloped & strategized liquidity projects from initial planing to final execution Supported business growth through partnerships Recommended actionable changes and draft plans to maintain operational status to management team Report to VP

GoTo GroupGoDaily Product Owner

Aug. 2017 - Feb. 2019Greater Jakarta Area, IndonesiaBuilt product from zero to nationwide scale. Achieved 100% completed order target in 1st month Led teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines Developed strong relationships with key stakeholders, facilitating effective communication and collaboration throughout the project lifecycle Supported business growth through partnership with more than 5 FMCG companies & distributors Personal achievement: Rockstar Award Winner for June-July 2018 and Top Performer in Q3 & Q4 2018 at GoLife business unit Report to SVP Additional role: Merchant Operations Lead GoMart 2.0 In Nov 2018 - Feb 2019 Strategized & implemented merchant acquisition and merchant recategorization

GoTo GroupGoLife Supply Acquisition for GoDaily & GoLaundry

May. 2017 - Jul. 2017Greater Jakarta Area, IndonesiaAcquired merchants for GoDaily & GoLaundry Standardized & categorized merchants

GoTo GroupGoAuto Talent Journey & Service Quality Manager

Oct. 2015 - May. 2017Greater Jakarta Area, IndonesiaA part of launching team member Strategized and executed talent journey to maintained service providers’ quality. Managed more than 100 supply providers Developed SOP and liaised with more than 5 business partners Achievement: Achieved 100% target of minimum supply rating and revamped all service quality in GO-LIFE business unit in 1-month project Report to Head of Operations

Galeries LafayetteRecruitment Supervisor

Nov. 2013 - Oct. 2015Greater Jakarta Area, IndonesiaRecruited more than 400 employees in operational and head office management, from staff level to managerial level Designed and implemented employee engagement activities as side project Supported service training for sales staff through teaching Basic English to more than 50 employees Report to HR&GA Manager

Galeries LafayetteFloor Supervisor

Apr. 2013 - Aug. 2013Greater Jakarta Area, IndonesiaManaged and supervised more than 50 sales staff to achieve sales target, stock monitoring and deliver the optimum service to customers Collaborated with cross functions (Buyer, Marketing, other Operational teams) & external parties (consignment brands) to achieve overall target Report to Floor Manager

Bogor Hotel InstituteFrench Lecturer

Aug. 2012 - Apr. 2013Bogor, IndonesiaTaught more than 50 diploma students in Basic French & French culture

SDI MediaProduction Assistant (temporary)

Jan. 2013 - Jan. 2013Greater Jakarta Area, IndonesiaSubtitling material preparation Organized media material and script Managed media material delivery to freelancer Liaised with and assist coordinators

EF Education FirstProject Staff

Jan. 2011 - Jan. 2011Greater Jakarta Area, IndonesiaSent invitations to more than 90 schools in Jabodetabek Shared project information to schools principal or staff