Requests
5
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Network Power<100 people
Roles
💸66%
Marketing
🔥33%
Startup Founder
✨33%
Business Owner
Geos
🇮🇩66%
Indonesia
Work Background
ByteDanceUser Operations Lead - TikTok Music (Southeast Asia)
Jan. 2023Jakarta, IndonesiaHead of User Operations for TikTok Music Indonesia & Singapore - Led teams through strategy to implementation, from initial planning to final execution, ensuring successful completion within defined timelines. Business shiftings : Freemium > Premium in Resso, launched TikTok Music in Indonesia & Singapore
- Recommended actionable changes and draft plans to maintain operational status to management team
- Led teams to support business growth through partnership (internal & B2B), community building and engagement, marketing activation - Led teams to improve business growth through research, regularly (NPS) & ad-hoc basis (qualitative/quantitative)
- Led teams to plan, execute & monitor high engagement In-App messaging, including localization, to increase awareness & subscribers
- Led teams to deliver user feedback with the right message (>95%) & within assigned SLA (100% covered) & aligned with BPO
- Supported cross functions (Product, Marketing, Content, Artist Promotion team) to achieve overall business target Report to Country Head
EvermosHead of Projects
Sep. 2021 - Jan. 2023Jakarta, Indonesia- Led teams (Commercial, Demand & Monetization, New Business, Logistic, Research) through strategy to implementation, from initial planning to final execution, ensuring successful completion within defined timelines
- Recommended ideas for new projects & actionable changes to maintain operational status to management team
- Developed strong relationships with key stakeholders, facilitating effective communication and collaboration throughout the project lifecycle Report to Director
EvermosProject Manager New Initiative
Aug. 2020 - Sep. 2021Jakarta, Indonesia- Strategized end-to-end business strategy to achieve overall target (GMV)
- Led teams (Reseller Experience, Commercial, Logistic, PMO) through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines
-Led teams to maintain day to day operational excellence to key stakeholders (sellers, resellers & partners)
-Recommended ideas for new projects & actionable changes to maintain operational status to management team Report to CEO Personal achievement : Employee of the Year Award 2021
RekomenJasaPartnership
Jun. 2020 - Oct. 2022Jakarta, IndonesiaPro Bono - directory of service providers based on personal recommendations. Service categories include home cleaners, massage therapists, private tutors, etc. in the areas of Jabodetabek, Bandung, Bali, Jogja, Semarang, and Surabaya.
BukalapakO2O Mitra Premium Manager
Jun. 2019 - Nov. 2019Greater Jakarta Area, Indonesia- Strategized end-to-end business strategy to achieve overall target -Led teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines by enhancing premium stalls through branding, process improvement & new business opportunity
-Recommended ideas for new projects & actionable changes to maintain operational status to management team
-Developed strong relationships with key stakeholders, facilitating effective communication and collaboration throughout the project lifecycle
-Report to AVP-VP
GoPay IndonesiaStrategic Business Development Lead
Feb. 2019 - Jun. 2019Greater Jakarta Area, IndonesiaDeveloped & strategized liquidity projects from initial planing to final execution
Supported business growth through partnerships
Recommended actionable changes and draft plans to maintain operational status to management team
Report to VP
GoTo GroupGoDaily Product Owner
Aug. 2017 - Feb. 2019Greater Jakarta Area, IndonesiaBuilt product from zero to nationwide scale. Achieved 100% completed order target in 1st month
Led teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines Developed strong relationships with key stakeholders, facilitating effective communication and collaboration throughout the project lifecycle
Supported business growth through partnership with more than 5 FMCG companies & distributors Personal achievement: Rockstar Award Winner for June-July 2018 and Top Performer in Q3 & Q4 2018 at GoLife business unit
Report to SVP Additional role: Merchant Operations Lead GoMart 2.0
In Nov 2018 - Feb 2019
Strategized & implemented merchant acquisition and merchant recategorization
GoTo GroupGoLife Supply Acquisition for GoDaily & GoLaundry
May. 2017 - Jul. 2017Greater Jakarta Area, IndonesiaAcquired merchants for GoDaily & GoLaundry
Standardized & categorized merchants
GoTo GroupGoAuto Talent Journey & Service Quality Manager
Oct. 2015 - May. 2017Greater Jakarta Area, IndonesiaA part of launching team member Strategized and executed talent journey to maintained service providers’ quality. Managed more than 100 supply providers
Developed SOP and liaised with more than 5 business partners Achievement: Achieved 100% target of minimum supply rating and revamped all service quality in GO-LIFE business unit in 1-month project
Report to Head of Operations
Galeries LafayetteRecruitment Supervisor
Nov. 2013 - Oct. 2015Greater Jakarta Area, IndonesiaRecruited more than 400 employees in operational and head office management, from staff level to managerial level
Designed and implemented employee engagement activities as side project
Supported service training for sales staff through teaching Basic English to more than 50 employees Report to HR&GA Manager
Galeries LafayetteFloor Supervisor
Apr. 2013 - Aug. 2013Greater Jakarta Area, IndonesiaManaged and supervised more than 50 sales staff to achieve sales target, stock monitoring and deliver the optimum service to customers
Collaborated with cross functions (Buyer, Marketing, other Operational teams) & external parties (consignment brands) to achieve overall target
Report to Floor Manager
SDI MediaProduction Assistant (temporary)
Jan. 2013 - Jan. 2013Greater Jakarta Area, IndonesiaSubtitling material preparation Organized media material and script
Managed media material delivery to freelancer
Liaised with and assist coordinators
Bogor Hotel InstituteFrench Lecturer
Aug. 2012 - Apr. 2013Bogor, IndonesiaTaught more than 50 diploma students in Basic French & French culture
EF Education FirstProject Staff
Jan. 2011 - Jan. 2011Greater Jakarta Area, IndonesiaSent invitations to more than 90 schools in Jabodetabek
Shared project information to schools principal or staff
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