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Work Background
Publicis SapientSenior Consultant
Jul. 2023 - Jul. 2024Santa Monica, California, United States
Publicis SapientL2 Consultant
Feb. 2022 - Jul. 2023Santa Monica, California, United States
Publicis SapientL1 Consultant
Jul. 2021 - Feb. 2022Santa Monica, California, United States
JumpCrewProduct Manager
Jan. 2021 - Jul. 2021
JumpCrewHiring Our Heroes Fellow
Oct. 2020 - Dec. 2020
Tap Fever StudiosSalesforce A
Sep. 2020 - Oct. 2020San Diego, California, United States- Pro Bono Admin
- Responsbile for maintaining and building out nonprofit Salesforce platform
- Research and develop processes to streamline lead conversion, data validation, and platform functionality
StarbucksBarista
Jan. 2020 - Aug. 2020La Mesa, California, United StatesI greet customers, make handcrafted beverages including teas, and coffee. Normal shift responsibilities consist of taking customer's orders and ringing them up at the cash register through cash or credit card transactions and then making sure each customer is addressed by name as they leave the store. I am also responsible for logging the store order each week and restocking all items in the correct areas of the store.
Jungo Customer Success Representative
Jul. 2019 - Jan. 2020San Diego, CA• Instructed Loan Officers on how to use software through one on one training
• Imported and Formatted Loan and Client Data in Microsoft Excel
• Created and edited automated email processes, task management
• Created and edited marketing material
• Troubleshooted Salesforce platform
• Presented live weekly webinars
Jungo Customer Success Representative
Jul. 2019 - Jan. 2020San Diego, CAActed as case manager for several cases at a time for loan officers through the Salesforce platform. Performed Salesforce administrator duties while answering incoming phone calls regarding software issues that needed to be resolved in our customer's Salesforce accounts. I handled over 20-50 cases day with a very quick turnaround time time. In addition presented a live weekly webinar for new customers that explained the basic features of our online platform and how to implement them into their daily business practices.
AiraAgent
May. 2018 - Aug. 2020San Diego, CA• Worked as a call center agent to assist blind individuals tasks such reading, navigation, and document creation
• Used Google applications to edit and create calendar events, and troubleshoot products through product manuals
• Edited customer’s professional and personal documents though Adobe Acrobat
• Handled multiple customer calls while maintaining service levels and ensuring customer satisfaction
• Recognized by management for excellent customer service skills.
American Medical ResponseEmergency Medical Technician
Mar. 2016 - Apr. 2019San Diego, CA• Received dispatch notifications for medical care and transfer including 911 and inter-facility transfers. • Applied traction splints, wound dressings, and administered medications to give the most effective and compassionate patient care. • Performed blood glucose testing on patients and placed electrodes for cardiac monitoring. • Documented patient demographics, medical history using proper medical terminology, wrote patent care reports, and transferred information to hospital personnel. • Field training officer for new hires responsible for teaching equipment functions, proper documentation, and proper patient transporting.
Trader Joe'sCrewmember
Oct. 2015 - Jan. 2016Framingham, MADuring shifts restocked items on shelves, operating the cash register, bagged
groceries, and assisted customers with finding items around the store.
Sherborn Fire DeptFirefighter/EMT
May. 2015 - May. 2016Sherborn, MAPublic safety, Fire Suppression, and Emergency Medical Services for the town of Sherborn, MA.
U.S. Coast GuardFireman/Engineer
Nov. 2010 - Apr. 2015• Performed human resources tasks such as date entry, filing, and memo creation for Coast Guard personnel regarding health and life insurance benefits. • Qualified engineer on various types of USCG small boats and ships.
• Responsible for equipment maintenance on diesel and gasoline engines
• Search and rescue crew member in life-threatening situations in rough ocean conditions
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