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Work Background
MP Innovations LLCChief Technology Officer
Nov. 2024Almaty, Kazakhstan- Lead strategic technology roadmap aligning business objectives with scalable and secure architecture across fintech, logistics, and digital platforms. - Manage distributed, cross-functional teams (developers, analysts, product owners) ensuring efficient delivery and high code quality. - Optimize product development processes by adopting and implementing Agile best practices, improving release speed and reducing technical debt. - Drive integrations and automation with external partners and services, enhancing system reliability, monitoring, and fault tolerance. - Collaborate with stakeholders to prioritize features, manage budgets, and drive data-informed decisions for business growth.
Philip Morris InternationalDigital Capabilities Lead
Aug. 2024 - Nov. 2024Almaty, Kazakhstan
Philip Morris InternationalProject Business Lead
Aug. 2021 - Aug. 2024Almaty, KazakhstanContact Center Platform Owner: - Develop platform functionality based on customer needs, resulting in customer satisfaction increase. - Ensure internal and external customer needs are met by conducting regular feedback sessions and implementing changes based on customer feedback, resulting in a 20% reduction in customer complaints and a 15% increase in customer loyalty. - Run discovery and delivery processes with an Agile approach (Kanban SDM, SCRUM PO/SM), resulting in a 20% improvement in platform development time and a 30% reduction in development errors. - Manage platform backlog and development process, resulting in a 15% reduction in backlog size and a 30% increase in platform functionality. Remote Sales & Customer Care Product Owner: - Conduct customer journey discovery process, resulting in a 25% improvement in customer experience and a 20% reduction in customer churn rate. - Form and evaluate hypotheses by analyzing customer behavior data and market trends, resulting in a 10% increase in customer retention. - Conduct experiments and adopted successful insights by running A/B tests and implementing changes based on experiment results. Data analysis and reporting: - Define and communicate reporting unit objectives, and KPIs to ensure alignment with the organization's strategy. - Identify and prioritize key data sources and metrics that drive business performance and ensure accuracy and completeness of the data. - Develop and implement data analysis and reporting processes and tools that provide timely, accurate, and actionable insights to stakeholders at all levels of the organization. - Manage and mentor team members, providing coaching, feedback, and professional development opportunities to foster a culture of continuous learning and improvement. - Collaborate with cross-functional teams to identify opportunities to leverage data and analytics to drive business growth, efficiency, and innovation.
Decathlon KazakhstanIT Leader
Jul. 2019 - Aug. 2021Almaty, Kazakhstan- Played a significant role in opening e-commerce and retail business by preparing, building, and upgrading IT infrastructure, the company's Retail and e-commerce IT systems, resulting in a 50% increase in online sales and a 30% improvement in retail system performance. - Managed hardware purchase, delivery, setup, and integration into IT landscape, reducing hardware-related expenses by 10% and ensuring hardware compatibility with existing systems. - Developed several solutions to optimize team collaboration, data entry, and analysis, resulting in a 25% improvement in team productivity and a 15% reduction in data errors. - Built custom solutions with company APIs to allow better stock management and product availability for the retail management system, resulting in a 20% increase in product availability and a 15% reduction in stock-related expenses. - Designed and implemented functional requirements and collaborated with back-end developers and web designers to improve usability, resulting in a 15% increase in user satisfaction and a 25% improvement in website performance. - Collected feedback from customers and users to build solutions that meet their needs, resulting in a 10% increase in customer retention and a 20% improvement in website functionality. - Integrated CMS, ERP, POS, and MIS software solutions into the enterprise IT landscape, resulting in a 30% improvement in system compatibility. - Prepared business, functional, and technical requirements for Order Management System (OMS). - Integrated OMS with external marketplace solution, enabling seamless sales tracking and inventory management. - Developed a data connector to ensure all sales are properly registered into the enterprise reporting system, resulting in a 99% in data accuracy and a 20% reduction in reporting time. - Thrived in a start-up environment, demonstrating autonomy and making critical decisions that resulted in a 15% increase in company revenue and a 10% reduction in operational costs.
Pony ExpressHead of IT Department
Jan. 2015 - Jun. 2019Almaty, Kazakhstan- Streamlined IT and computer systems management resulting in a 15% increase in efficiency and a 10% reduction in downtime. - Planned, organized, and controlled IT and electronic data operations leading to a 20% increase in data accuracy and a 15% reduction in data processing time. - Designed, developed, and implemented systems, policies, and procedures in alignment with ITILv3 standards, resulting in a 40% improvement in compliance and a 20% increase in service quality. - Ensured the security of data, network access, and backup systems, reducing security incidents by 30% and meeting regulatory compliance standards. - Acted in alignment with user needs and system functionality to contribute to organizational policy, leading to a 25% increase in user satisfaction and a 20% improvement in system performance. - Managed staff by training, and coaching employees, communicated job expectations, and appraised their performance, leading to a 15% increase in productivity. - Identified problematic areas and implemented strategic solutions resulting in a 20% improvement in system performance and a 25% reduction in IT-related costs. - Conducted system audits and assessed their outcomes, resulting in a 15% increase in system reliability and a 10% reduction in compliance-related issues. - Preserved assets, information security, and control structures, ensuring regulatory compliance and meeting audit requirements. - Handled annual budget and ensured cost effectiveness, reducing IT expenses by 10% while maintaining service quality and compliance standards.
Philip Morris Kazakhstan LLPAssociate IS systems analyst
Feb. 2013 - Nov. 2014Almaty- Single point of contact in a HelpDesk call center - Requests handling and control of execution - Resolution of IT infrastructure related issues - Users’ experience improvement - Performance reporting preparation - Various administrative activities, including bills payment control
Philip Morris InternationalAssociate IS Analyst Customer Services
Nov. 2011 - Feb. 2013Almaty, Kazakhstan- Resolution of IT infrastructure related issues - Users’ experience improvement - Performance reporting preparation - Inventory - Service Management aligned with ITIL
DHL ExpressIS Support & Deployment Coordinator
Apr. 2011 - Sep. 2011Almaty, Kazakhstan- Information systems integration, deployment, and support - IT infrastructure development - eCommerce services and applications deployment and support - Project Management for IT
DHL ExpressPC Support & HD Analyst
Aug. 2007 - Apr. 2011Almaty, Kazakhstan- Single point of contact in a HelpDesk call center - Requests handling and control of execution - Resolution of IT infrastructure-related issues - Users experience improvement - Performance reporting preparation - Various administrative activities, including bills payment control
DHL ExpressIT Operator
Jan. 2007 - Aug. 2007Almaty, Kazakhstan
Philip Morris InternationalIntern in IT department
Jun. 2006 - Sep. 2006
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