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Work Background
Acquire / RingCentralVoIP Technical Support
Jul. 2020Metro Manila, National Capital Region, PhilippinesReporting directly to the Team Leader Supporting RingCentral and British Telecom clients on their VoIP Phone System
Assist clients to create their own Phone System / Call Flow
Assist clients on how to create IVR System, Call Forwarding, Call Queues, Provisioning, Outbound Caller ID, Announcements, etc.
Freelance, self-employedFreelance
Mar. 2020
Rubix FX (Gleneagle Securities)Business Development Manager
Sep. 2019 - Mar. 2020Makati, Philippines· Responsible for securing new revenue within Rubix FX (PH) existing portfolio of clients as well as seeking out new clients. The role is expected to have a focus on hunting new business. · Ensures excellent client experience at all times and works in collaboration with the back-end account and support teams to ensure smooth transition of accounts into the business.
TELUS International PhilippinesTechnical Support Specialist
Apr. 2017 - Aug. 2019NCR - National Capital Region, Philippines· Resolves the problem/request remotely as much as possible by giving step by step instructions to caller or by providing an on-site support whenever necessary · Supports, troubleshoots and repairs computer-related issues of Telus employees: o Windows o MS Outlook o VPN o Telus applications · Provides 1st level problem determination on problems reported by end-users · Documents and escalates problems to the 2rd level, if needed
Kakilang Inc.Equity Trader
Jun. 2016 - Mar. 2017NCR - National Capital Region, PhilippinesManages company’s portfolio trading the German, London and US equity market.
Analyze the markets and formulate trading strategies.
Managing risk per trade. · Day Trader for US Stock Market (NYSE & NASDAQ) · Authors Pre-market Analysis for Favorite Stocks and Stocks In Play
IBMOnsite Team Lead
Jul. 2011 - Mar. 2016Oversee the overall Onsite Team operations
Transman Manpower Services Inc.Technical Support Engineer
Apr. 2007 - Jun. 2011Asian Development Bank (ADB)Employed under Transman Manpowe Services Inc under IBM and was deployed to Asian Development Bank (ADB)
Supports ADB Employees on their Computer Issues
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