Matt McCormick - Customer Support Manager, MCR Technologies

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Network Power<100 people

Roles

✨75%

Business Owner

🧑‍💼75%

C-level Executive

👍75%

Sales & BizDev

Geos

🇺🇸75%

United States

🇬🇧25%

United Kingdom

Work Background

MCR TechnologiesCustomer Support Manager

Jan. 2022Rowley, Massachusetts, United States- Manage a Support Team of 10 technicians both in the office and remote - Manages CRM system for staff and customers - Uses Confluence to create documentation for SOPs, KBAs, and other policies for the company - Communicates with our partners and customers if case escalation is needed - conducts trainings with support team when new software features or versions of application are available - Liason between Technicians and Development for JIRA tickets and bug fixes

MCR TechnologiesSupport Specialist

Jun. 2014 - Jan. 2022Rowley, MA- hardware troubleshooting, replacement and repair - Project Management for software/hardware upgrades for Hospitals -Phone Support -Over the phone installation of hardware - On Site installation and travel -Beta implementation of Software On Site and Remotely - Implement new hospitals using HealthTouch with various EMR's ( Epic, Cerner, Meditech and Paragon)

OTTO PortlandGeneral Manager

Aug. 2012 - Jun. 2013BU Location Brookline, MA- part of the opening team for the BU Location -Managed 15 + employees - Managed food cost, labor cost, and all financials for restaurant location

Five Guys Burgers and FriesGeneral Manager

Nov. 2011 - Apr. 2012Gloucester, MA and Saugus, MA- responsible for the day to day activities -managed 25+ employees -Received monthly shop scores of 100 or better for an entire month on 3 separate occassions