Carmen Matei

Owner & Hospitality Consultant

Sales & BizDevSales ManagerCall CenterOutbound Sales SpecialistCustomer ServiceClient Relations SpecialistBusiness OwnerCustomer Care SpecialistAssistantAdministrative AssistantPersonal AssistantExecutive AssistantOffice AssistantResearch AssistantAccount Manager👍 Sales & BizDev🧨 Consulting

With over ten years of experience in sales, logistics, and project management, I transitioned into the hospitality industry in 2024, bringing strong operational and client service expertise to event planning and guest experience design. After managing cultural events at a high-profile venue in Mykonos, I founded Charme Avenue, a consultancy dedicated to supporting independent hospitality businesses. I specialize in guest experience audits, event planning, and developing tools and processes that help small venues improve service quality and brand presentation. I also authored a practical guide for hospitality operators seeking to enhance the customer experience.

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Work Background

Founder & Hospitality Consultant

CHARME AVENUEFounder & Hospitality Consultant

Jan. 2025Bucharest, RomaniaConsulting for small hospitality businesses to improve guest experience, streamline operations, and strengthen brand consistency. • Conduct guest experience audits and provide actionable improvement plans. • Plan and coordinate niche events aligned with the venue’s concept and audience. • Create customized procedures, training tools, and team workflows.

Event Manger

ScorpiosEvent Manger

Apr. 2024 - Oct. 2024Mykonos, Southern Aegean, Greece• Managed diverse events including corporate gatherings, wedding celebrations, congresses, incense ceremonies, and art exhibitions. • Oversaw the full event cycle — from initial inquiry and site visits to coordination, execution, and post-event feedback. • Collaborated with cross-functional teams (operations, kitchen, bar, and entertainment) to deliver seamless, personalized guest experiences. • Maintained alignment with the venue’s cultural identity and service standards in a high-volume, fast-paced environment.

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