Mahroof Delawala - Student, University of Johannesburg

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South Africa

Work Background

Growth EmporiumManager and founder

Mar. 2024South Africa, JohannesburgI am writing to express my interest in the Customer Service Specialist, as advertised. With six months of hands-on experience managing a high-volume Instagram account and delivering exceptional service, I am confident in my ability to contribute effectively to your team. In my recent role, I was responsible for overseeing an Instagram account with a reach of over 300,000 users. This involved handling more than 4,500 direct messages (DMs) within this period. My approach to managing these interactions was centered on providing timely, accurate, and empathetic responses, which led to consistently positive feedback from users. Key achievements during this period include: * High Engagement and Resolution Rates: Efficiently managed a large volume of DMs, ensuring prompt and satisfactory resolution of inquiries and issues, which contributed to an improved user experience and engagement. * Effective Communication: Tailored responses to meet the diverse needs of users, maintaining a high level of professionalism and empathy in all interactions. * Feedback Management: Utilized feedback to enhance communication strategies, further improving user satisfaction and loyalty. My experience has honed my skills in managing customer interactions, problem-solving, and maintaining a positive brand image under pressure. I am adept at using social media tools and platforms to drive engagement and address customer needs effectively. I am excited about the opportunity to bring my skills and dedication. I am confident that my background aligns well with your needs, and I am eager to contribute to your team’s success. Thank you for considering my application. I look forward to the opportunity to discuss how my experience and skills can benefit your organization.

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