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Work Background
Progressive LeasingSr. Program/Project Manager
May. 2022 - Jun. 2024Drive strategic project initiatives, ensuring alignment with corporate goals and positive impacts on gross merchandise value (GMV) for retail and ecommerce clients. Manage project lifecycles, from conception through execution, utilizing strong leadership skills and flexible approach to adapt to dynamic market conditions. Advocate for customer needs, liaising between development, product management, and support teams to enhance Progressive's service offerings. Employ expertise in variety of project management tools, including Office 365, Slack, JIRA, Confluence, Lucidchart, Power BI, Tableau, Figma, MS Project, and SharePoint, to maintain meticulous oversight of project plans, timelines, RAID logs, and resource allocation.
ZenotiImplementation Project Manager
Sep. 2021 - Mar. 2022Managed Product Implementations team, coordinating with retail partners to integrate SaaS-based solutions for point of sale and eCommerce. Collaborated with cross-functional internal teams, including Product, Sales, Operations, and Compliance, to customize and optimize partner solutions. Enhanced enterprise customer relationships, leading complex account management and ensuring client satisfaction. Oversaw onboarding process improvements, accelerating speed to market and enhancing cross-departmental partnerships. Developed standardized reporting metrics using JIRA, Smartsheets, and GuideCX, enabling data-driven project prioritization and focus.
ASA Automotive SystemsImplementation Project Manager
Jul. 2017 - Sep. 2021Boise, Idaho AreaStreamlined the GTX onboarding processes, developed and delivered customer training through webinars and in-person training, which reduced customer friction and increased retention rates. Collaborated with Customer Experience, Sales, Implementation, and Product teams to identify opportunities for deeper customer engagement and product adoption. Guided new and existing clients through requirements gathering, technical advisement, and best practice application, ensuring high-quality delivery of ERP solutions. Implemented the GTX product through onsite go-lives, insured customers were trained and support throughout the process.
Silverback Learning SolutionsProject Manager
May. 2014 - Jun. 2017Boise, Idaho AreaManaged client support projects with innovative solutions, ensuring timely delivery and client satisfaction. Delivered training programs for both internal teams and external clients, enhancing product understanding and user competency. Coordinated cross-functional Scrum meetings and daily stand-ups, fostering collaborative environment for rapid issue resolution and feature development. Analyzed customer feedback to identify product pain points, guiding enhancement of product functionality. Facilitated integration of educational data into SaaS platforms, streamlining teacher access to student performance insights.
Bonneville Joint School District 93Project Manager
Sep. 2011 - Apr. 2014Idaho Falls, IDProfessional Development and Training (LMS), Apple Product Support, State Reporting
EMI Services - DoD ContractorOperations Manager
Mar. 2007 - Aug. 2011Idaho FallsDynamic and results-oriented Operations Manager with a proven track record in successfully launching and managing large-scale projects, particularly in facilities maintenance. Expertise in data-driven decision-making and resource allocation, leading to significant cost savings and revenue generation. Skilled in implementing efficient processes that enhance operational effectiveness. Committed to delivering exceptional results, demonstrated by successfully managing a $30 million contract under budget and securing subsequent multi-million dollar contracts.
SprintTelecommunications Engineer
Jan. 2000 - Feb. 2007Sioux Falls, South Dakota AreaCall Center Engineer
BlackboardProject Manager
Apr. 1999 - Jan. 2000Brookings, SDInstallation and Support
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