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Work Background
Elucidate Group Pty LtdHead of Delivery
Jun. 2024 - Oct. 2024Brisbane, Queensland, AustraliaAs the Director of Delivery at Elucidate Group, I lead our team in delivering top-tier Salesforce implementation services that drive business success. My role involves overseeing the end-to-end delivery of projects, ensuring seamless integrations, and optimizing Salesforce solutions to meet our clients’ unique needs. With a strong focus on innovation and efficiency, I guide our team to deliver customised, scalable solutions across all Salesforce Clouds. Being Deeply invested in the growth and strategic direction of Elucidate Group, I am committed to fostering a culture of excellence and customer success.
SalesforcePrincipal Solutions Engineer
Apr. 2024 - Jun. 2024Brisbane, Queensland, Australia
SalesforceLead Solutions Engineer - Marketing Cloud | APAC
Dec. 2021 - Apr. 2024Brisbane, Queensland, Australia
SalesforceLead Solutions Engineer - Marketing Cloud | Public Sector ASEAN
Aug. 2021 - Dec. 2021Sydney, New South Wales, Australia
SalesforceSenior Solutions Engineer - Marketing Cloud | Public Sector ASEAN
May. 2020 - Aug. 2021Sydney, New South Wales, AustraliaAs a Solution Engineer i am responsible for presenting product offerings and architecture in the best light to prospects and customers, to evoke confidence in company’s technology infrastructure, and to remove all technical objections in the sales cycle. With strong technical and sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value, solution engineers hold a critical role in the pre-sales environment.
BUNDA Fine JewelsMarketing and IT Manager
May. 2019 - May. 2020Sydney, New South Wales, AustraliaBUNDA Fine Jewels located in Sydney's iconic Strand Arcade is an internationally renowned fine jewellery house with a reputation for exquisite design and craftsmanship. As the Marketing and IT Manager, innovating and building this amazing 50 year old brand with Pardot, Salesforce and TaskRay could not be a better way to use years of experience in the Salesforce ecosystem.
EMPAUASenior Salesforce and Marketing Automation Consultant
May. 2018 - May. 2019Berlin, Berlin, GermanyEMPAUA is one of the fastest growing international Salesforce Consultancies in Europe, based in Berlin, London, Zurich, Madrid and Barcelona. We are erasing the pain and frustration that go along with traditional hierarchical structures by empowering all team members to jointly shape the future of our organization. That’s why we operate under Holacracy, a system that distributes authority among all colleagues and where you have the opportunity to grow in your skills and as a person. We strongly believe in the advantage of self-organization and autonomous working while disrupting the way companies operate.
DestinedMarketing Cloud Practice Director
Dec. 2017 - May. 2018Sydney, New South Wales, AustraliaDestined is a leading agency helping businesses design and implement marketing and sales strategy to drive revenue growth and a Salesforce Partner across Sales Cloud, Marketing Cloud and Pardot. As the new Marketing Cloud practice director, I am looking to step up into helping organisations implement new instances and optimise best practice marketing automation through Salesforce Marketing Cloud. We put into place best practice cross-channel marketing across email, mobile and social across the customer lifecycle - utilising all platform studios and builders. We also provide digital marketing lead acquisition strategy and campaign management, underpinned by segmentation and marketing automation.
Destined 4 Pty Ltd.Implementation Manager | Pardot
Nov. 2016 - Dec. 2017Sydney, New South Wales, AustraliaDestined offers a wide range of services involved in the implementation and ongoing support of marketing automation applications across businesses of all size. We aim to enable our client's marketing and sales departments to create, deploy, and manage marketing campaigns that increase revenue and maximise efficiency. Primarily utilising Salesforce Pardot, our marketing platform implementations empower marketers with lead nurturing, lead scoring, and ROI reporting to generate and qualify sales leads, shorten sales cycles, and demonstrate marketing accountability.
SalesforceSales Development - Pardot | APAC
Nov. 2015 - Oct. 2016Sydney, New South Wales, AustraliaPardot, a salesforce.com Company, is a B2B Marketing Automation provider that increases revenue and maximizes efficiency for companies with multi-touch sales cycles. Pardot's lead management software features CRM integration, email marketing, lead nurturing, lead scoring, and ROI reporting to help marketing and sales teams work together to generate and qualify sales leads, shorten sales cycles, and demonstrate marketing accountability. As a sales representative I focus my attention on helping marketers explore and evaluate their marketing automation options through Salesforce.com. Are you interested in empowering your sales and marketing operations with Pardot marketing automation? Shoot me an InMail and i'd be happy to have a quick chat with you!
Assist Group (Australia)Occupational Health and Rehabilitation Consultant
Feb. 2013 - Nov. 2015Liverpool, New South Wales, AustraliaAt Assist Group I am able to utilise the extensive knowledge gained through my bachelors degree. My role demands a high level of clinical knowledge and critical thinking to accurately and decisively assess candidates health status in relation to the requirements of their nominated role's. The continual augmentation of personal knowledge to stay up to date with medical and industry standards is a key requirement that has helped me become a true professional in my field. Below is one of the pitching resources used by our sales team which i personally developed under the Prezi presentation platform.
Arc @ UNSWMembership Team Leader
Feb. 2012 - Apr. 2014Randwick, New South Wales, AustraliaThis role required me to manage a team of casual employees to both promote and sign up students to UNSW's biggest student representative organisation. Success over the period of orientation week required me to effectively train and demonstrate the signup software and search protocols within the membership database to my team. This allowed consecutive years of record breaking signups across 3 on campus sites.
The high stress environment had a unique set of management problems which helped develop increased skill in communication and leadership of a large team.
CONTACT CENTRES AUSTRALIATelesales Team Leader | Rural Fire Service Association
Feb. 2012 - Nov. 2012Surry Hills, New South Wales, AustraliaAs team leader for the RFSA team I directly facilitated direct sales by instructing team members to inform new customers about active projects and efforts of the association. Primary focus's as a team leader was to ensure the team was successfully reaching goals and strict KPI's though, proper documentation, scripting and information delivery.
Close interaction to create good relationships with team members and motivate them to put in their best to work in order to achieve maximum results was key, often to keep performance high in the high pressure environment.
Evaluate sales records periodically to make balances and ensure that sales figures tally with number of entires sold.
Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.
CONTACT CENTRES AUSTRALIATelesales Representative
Feb. 2011 - Jan. 2012Surry Hills, New South Wales, AustraliaAn outbound cold calling role demanding high motivation with a strong desire to excel and meet targets and strict KPIs. General duties involved; Identifying prospects by reading telephone and zip code directories and other prepared listings. Influences customers to donate by following a prepared sales scripts. Complete orders by recording names, addresses, and purchases; referring orders for filling. Maintain operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
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