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Work Background
Randall ReillyTalent Engagement Strategist
Nov. 2022 - Dec. 2024Massachusetts, United States
NORTH BOSTON ORAL & FACIAL SURGERY INCPatient Care Coordinator
Aug. 2021 - Nov. 2022United States
Unemployed at this timeUnemployed
Mar. 2020 - Sep. 2021
MaximusMassHealth CSC Operations Analyst/ KC Editor
May. 2014 - Jul. 201555 Summer Street Boston, MAEdits content about MassHealth provider and member program in HTML files for company based “Knowledge Center” Identifies project requirement by client interaction; analyzing operations; determining project scope; documenting results
Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs for the MassHealth program. Prepares reports by collecting, analyzing, and summarizing information.
Prepares customers to use system by assisting training department with conducting training.
MaximusMassHealth CST Operations Analyst
May. 2012 - May. 2014Identifies project requirement by client interaction; analyzing operations; determining project scope; documenting results
Develops problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing system specifications; writing programs for the MassHealth program. Prepares reports by collecting, analyzing, and summarizing information.
Prepares customers to use system by assisting training department with conducting training.
MaximusMassHealth CST Member Research Supervisor
Nov. 2011 - May. 201255 Summer Street Boston, MAProvides ongoing supervision to staff Responsible for identifying and resolving issues, problems and concerns
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals (SLAs/PEs)
Recommended changes to policies and establishes procedures
Interacted with different levels of external and internal customers
Completed daily and weekly reports
Ensured the confidentiality and security of all PHI
MaximusMassHealth CST Call Center Supervisor
Jul. 2011 - Nov. 201155 Summer Street Boston, MAProvides ongoing supervision to staff Provide info to customers in a courteous, polite and professional manner
Assist customers in problem resolution
Received and responded to telephone calls/ supervisor calls
Initiated follow-up calls to customers Maintained confidentiality and security of information Responded to needs, questions and concerns of internal and external customers
Complied with current and updated policy and procedures
MaximusMassHealth CST Provider Research Specialist
Jun. 2009 - Jul. 200955 Summer Street Boston, MAResponded to internal and external inquiries for MassHealth providers
Interacted with different levels of external and internal customers
Completed daily and weekly reports as assigned by management
Complied with policy and procedures associated with SLAs and PEs
MaximusMassHealth CST Call Center Representative Member/Provider
Aug. 2007 - Jun. 200955 Summer Street Boston, MAProvided information on incoming calls to MassHealth members and providers in a courteous, polite and professional manner
Performed accurately all data entry for enrollments, and/ or necessary changes to Member/provider case information
Assist customers in first call resolution
Maintain confidentiality and security of information
Complied with current and updated policy and procedures
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