MaximusMassHealth CST Call Center Representative Member/Provider
Aug. 2007 - Jun. 200955 Summer Street Boston, MAProvided information on incoming calls to MassHealth members and providers in a courteous, polite and professional manner
Performed accurately all data entry for enrollments, and/ or necessary changes to Member/provider case information
Assist customers in first call resolution
Maintain confidentiality and security of information
Complied with current and updated policy and procedures