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Work Background
Senior Infrastructure Support Engineer
Rush University Medical CenterSenior Infrastructure Support Engineer
Sep. 2022Administer SCCM environment. Package applications. Create custom images for desktop deployment. Manage patching via SCCM and Intune. Create intune policies for Autopilot deployment. Manage GPO's for modern desktop deployment. Migrate local user profiles to Onedrive via SharePoint admin center. Create PowerShell scripts to automate repetitive administrative tasks. Act as point of escalation for level 3 incidents and team members. Monitor ticket queue via ServiceNow. Create documentation for technical staff. Create/Update department workflows. Provide Coaching to team members.
Infrastructure Support Engineer
Rush University Medical CenterInfrastructure Support Engineer
Aug. 2021 - Sep. 2022Chicago, Illinois, United StatesAdminister SCCM environment. Package applications. Create custom images for desktop deployment. Manage patching via SCCM and Intune. Create intune policies for Autopilot deployment. Manage GPO's for modern desktop deployment. Migrate local user profiles to Onedrive via SharePoint admin center. Create PowerShell scripts to automate repetitive administrative tasks. Act as level 3 escalation for incidents. Monitor ticket queue via ServiceNow. Create documentation for technical staff. Create/Update department workflows.
Field Tech/Level II Support
Rush University Medical CenterField Tech/Level II Support
Feb. 2018 - Jun. 2022Greater Chicago AreaProvide Level II support for end users at Rush University Medical Center and nearby campus locations.
Network Engineer I
Levco Technologies, INCNetwork Engineer I
Jul. 2016 - Nov. 2017Greater Chicago AreaInstall and maintain routers, switches, access points, and servers. Virtualize physical servers. Manage VMware virtualized servers. Complete projects as requested by clients. Troubleshoot server issues. Troubleshoot Desktop and laptop issues. Manage Office 365 users and groups. Patch servers. Perform/verify daily/weekly/monthly backups. Update router and switch firmware. Recover servers from crypto virus attacks. Migrate exchange servers to office 365. Create users and Groups in AD. Create and Manage group policies. Troubleshoot Microsoft and third-party application issues. Worked with local and remote clients via ticketing system.
Field Services Engineer
Apex SystemsField Services Engineer
Mar. 2015 - Jun. 2016O'hare AirportField Services Engineer for United Airlines.
Helpdesk analyst
Comcast SportsnetHelpdesk analyst
Jan. 2015 - Jan. 2015
Communications Technician III
Comcast CableCommunications Technician III
Jun. 2009 - Jan. 2014721 E. 112th st.Installing and troubleshooting cable, phone, and Internet services.
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