Naaman Miles

Sr. Infrastructure Support Engineer @Rush University Medical Center

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Naaman Miles is a seasoned professional in the field of IT infrastructure, currently serving as a Sr. Infrastructure Support Engineer at Rush University Medical Center. Throughout his career, he has honed his expertise in system administration, network security, and IT infrastructure management, making him a key asset in any technical team. His ability to troubleshoot complex technical issues and implement effective solutions is highly commendable. Prior to joining Rush University Medical Center, Naaman held several technical roles where he demonstrated his proficiency in managing and supporting IT infrastructure. He holds a degree in Computer Science, emphasizing his strong foundation in the field. Naaman's passion for technology and commitment to delivering top-notch technical support sets him apart in the industry.

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Work Background

Rush University Medical CenterSenior Infrastructure Support Engineer

Sep. 2022Administer SCCM environment. Package applications. Create custom images for desktop deployment. Manage patching via SCCM and Intune. Create intune policies for Autopilot deployment. Manage GPO's for modern desktop deployment. Migrate local user profiles to Onedrive via SharePoint admin center. Create PowerShell scripts to automate repetitive administrative tasks. Act as point of escalation for level 3 incidents and team members. Monitor ticket queue via ServiceNow. Create documentation for technical staff. Create/Update department workflows. Provide Coaching to team members.

Rush University Medical CenterInfrastructure Support Engineer

Aug. 2021 - Sep. 2022Chicago, Illinois, United StatesAdminister SCCM environment. Package applications. Create custom images for desktop deployment. Manage patching via SCCM and Intune. Create intune policies for Autopilot deployment. Manage GPO's for modern desktop deployment. Migrate local user profiles to Onedrive via SharePoint admin center. Create PowerShell scripts to automate repetitive administrative tasks. Act as level 3 escalation for incidents. Monitor ticket queue via ServiceNow. Create documentation for technical staff. Create/Update department workflows.

Rush University Medical CenterField Tech/Level II Support

Feb. 2018 - Jun. 2022Greater Chicago AreaProvide Level II support for end users at Rush University Medical Center and nearby campus locations.

Levco Technologies, INCNetwork Engineer I

Jul. 2016 - Nov. 2017Greater Chicago AreaInstall and maintain routers, switches, access points, and servers. Virtualize physical servers. Manage VMware virtualized servers. Complete projects as requested by clients. Troubleshoot server issues. Troubleshoot Desktop and laptop issues. Manage Office 365 users and groups. Patch servers. Perform/verify daily/weekly/monthly backups. Update router and switch firmware. Recover servers from crypto virus attacks. Migrate exchange servers to office 365. Create users and Groups in AD. Create and Manage group policies. Troubleshoot Microsoft and third-party application issues. Worked with local and remote clients via ticketing system.