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Work Background
Global Change Management, Inc.Chief Coaching Officer
Jan. 2003Greater OrlandoAs the founder of this award-winning boutique business and personal development firm, I conceptualize, develop, and present innovative consulting, coaching, and training. I work with business leaders and professionals across diverse industries globally on developing their leadership, sales, negotiations, communications, and cultural competency expertise. By underpinning my content with neuroscience, mindfulness, emotional intelligence, and other emerging concepts, I drive efficient, effective, and appealing knowledge and skills acquisition. My key achievements include: • Successfully presented engaging and impactful keynote addresses and seminars on business and personal improvement to organizations and the public in the US and abroad.
• Personally delivered 12,000+ hours of one-on-one coaching to leadership clients, 2,500+ hours of live seminars, workshops, keynotes on four continents, and numerous in-house human-performance improvement events.
• Consistently achieve exceptional coaching results with post-data-collection indicating 91% of all one-on-one clients reach or exceed initial coaching goals; 97% report improved self-efficacy, 87% report increased income or net worth, and 94% report an enhanced sense of purpose. • My organizational clients include: - The United States Senate, training for all Senate staff.
- PESI, Inc., the world’s largest provider of continuing education for professionals.
- CAUCUS: The Association of Technology Acquisition Professionals.
- Count Me In For Women’s Economic Independence, Inc., a nonprofit helping women-owned businesses.
- Franchise India, Asia’s most extensive franchise services organization.
McDonald's CorporationWorldwide Learning & Development Program Head
Jan. 2001 - Dec. 2003Greater Chicago AreaI steered the then-largest global e-Learning project to design and implement innovative, technology-enabled training and development programs. These cutting-edge programs reached all 1.7M employees at 30K+ franchises and corporate restaurants in 120+ countries and 25 languages. I concurrently led the instructional-design team at the worldwide headquarters and multiple international teams. My key achievements include: • Optimized buy-in from stakeholders by launching a proof of concept pilot programs at global locations and cultivated relationships with most senior executives in Brazil, Japan, Australia, China, and other countries.
• Achieved estimated net savings of $11.5K per restaurant and global net savings of $268M annually following full program deployment.
• Project received Pioneer in Innovation Award from an international learning think tank, Masie Center.
• Orchestrated the creation and introduction of executive coaching and leadership development programs for senior leaders at corporate headquarters.
McKesson CorporationStrategic Account Relationship Manager
Jan. 1998 - Dec. 2001San Francisco Bay AreaI earned multiple promotions to manage strategic client relationships and a team of 25 for a $231B Fortune 100 company. This included directing technology implementation projects and cross-functional teams running in parallel, ensuring on-time, on-budget delivery with full training of all end users. My key achievements include: • Key member of the start-up team of Internet-based division (iMcKesson) providing innovative solutions to the healthcare industry.
• Avoided significant financial penalty after assuming control of a multimillion-dollar project behind schedule for several months and initiating major reorganization to meet deadlines and budget constraints successfully.
• Served as the main point of contact for several of the largest and highest-profile clients from pre-implementation through post-implementation phases.
Lakeside Alternatives, Inc.Director Of Clinical Services
Jan. 1994 - Dec. 1998Greater OrlandoI was initially recruited to turn around poorly performing operations for this major behavioral health organization located in central Florida. I reported directly to the Chief Operating Officer (COO) and managed approximately 130 professional and administrative employees. I also had full responsibility for profit and loss (P&L), regulatory affairs, technology, managed-care contracts, technology systems, and professional education. My achievements include: •Led massive reorganization resulting in a 50% increase in revenues, 38% improvement in client satisfaction ratings, and elimination of client waiting lists.
•Ensured professional staff received all required professional continuing education training. Also developed and designed elective training programs for all 500+ organization employees.
•Created a task force to conduct a review and develop JCAHO-compliant operating infrastructures, processes, systems, and training and credentialing programs. Achieved provisional accreditation in one year and final certification with “Top 5% Commendation” three months later.
Devereux FoundationTreatment Center Director
Jan. 1990 - Dec. 1994Greater PhiladelphiaI was the director of a residential treatment center for this behavioral health organization that operates programs across the United States. I had full responsibility for profit and loss (P&L), regulatory affairs, technology, professional and administrative staff management, marketing, and professional education.
KeywordsList of key words
Jan. 1962 - Dec. 1962executive coach | business coach | career coach | keynote speaker | owner | founder | c-level | proprietor | board of directors | director | author | consultant | leadership coach | vice president | chief learning officer | faculty member | speaker | coach | vice president | chief executive officer | speaker | behavior analyst | psychologist | neuroscientist | consultant | instructional designer | professor | trainer | program manager | account executive | executive | cto | clo | chief training officer | chief learning officer | author | writer | librarian | marketing | public relations | director | marketing consultant | brand | business analyst | nonprofit | social services | community mental health | coo | chief operating officer | principal | sales | sales trainer | lcsw | licensed clinical social worker | msw | certified behavior analyst | board certified behavior analyst | life coach | mba | officer | notary public | professor | faculty fellow | hypnotherapist | certified hypnotherapist | hypnotherapy | clinical hypnosis | nlp | research | researcher | adjunct professor | adviser | advisor | senior | therapist | therapy | chief | doctor | phd | scientist | behavior | behavioral | behavioral science | behavioral health | social | social science | behaviour | behavioural | mental health | health | healthcare | health care | counselor | mental health counselor | counselling | counsellor | counseling | attorney | jd | speech | sminar | work shop | workshop | pr | public relations | animal-assisted therapy | animal assisted therapy | hospital | community mental health center | clinic | clinician | outpatient | client | client advocate | sales | sales training | nasw | business strategy | business plan | business planning | startup | start up | startups | start ups | new business | m&a | mergers & acquisitions | mergers and acquisitions | mergers | acquisitions | digital transformation | process improvement | smart city | smart cities | ai | articial intelligence |
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