Private Family Business (Construction, Landscaping, and Events)Relationship Manager and Business Development Lead
Jan. 2013 - Dec. 2021Orlando, Florida, United StatesFaced with the challenge of growing a small family-run operation, I helped transform a fragmented set of services into a unified, client-first business serving high-net-worth individuals. We grew annual revenue from $500K to $15.7M over eight years. In my role, I led business development efforts and client relationship management, handling contracts, service delivery, and project timelines for high-touch home, landscape, and lifestyle installations. Some renovation and design projects exceeded $100K. I personally managed escalations, urgent client needs, and sensitive service pivots—reinforcing brand trust through responsive, intuitive care. Over time, I introduced a formal retention strategy and codified service standards that centered personalization, discretion, and emotional intelligence. These initiatives led to a 90 percent repeat business rate. I also supported team hiring and operational workflows, helping coordinate 10 to 15 contractors and trades professionals across multiple functions. This role was foundational in shaping how I lead today. It taught me how to create elegant systems beneath complex experiences and how to hold service, scale, and sincerity in the same hand.