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Work Background
World ExperienceDirector of Luxury Division
Jul. 2023 - Sep. 2023Barcelona, Catalonia, Spain · On-siteLed a high-performing team of 5 Luxury Travel specialists across Barcelona, Madrid, and Lisbon, overseeing the following key responsibilities for our Luxury (Private Tours) line of business: 1. Exceeding sales targets.
2. Upholding impeccable operational quality.
3. Vigilantly managing costs and margin control.
World ExperienceLuxury Sales Director
Nov. 2022 - Jul. 2023BarcelonaWe design innovative tours and travel experiences for those looking for a unique, memorable and authentic experience when traveling. Contact me for personalised quotes: t.herduin@worldexperience.com
Full-timeSojern
Tink LabsHead of Hospitality Partnerships
Apr. 2017 - Oct. 2018Barcelona Area, SpainLaunching a new product (smartphone device in hotel rooms) in Spain: - Define regional sales strategy
- Focus and support the acquisition of major accounts, local chains and regional hotel groups
- Coordinate regional sales & marketing activities as well as PR, partnership, content - Assist launch and deployment team to deliver results efficiently
- Coaching the regional team of Sales Managers and Account Managers / Account Executives
TravelClickStrategic Account Manager
Jul. 2015 - Jun. 2017Région de Barcelone, Espagne- Primary point of contact for all contracted services by a portfolio of +100 hotels across EMEA.
- Responsible for the successful on-boarding and on-going delivery of services to assigned portfolio.
- Regular account reviews with customers to ensure that customer’s goals and expectations are met. Identification of new opportunities of revenue growth for the client.
- Strategy development through Monthly report delivery and discussions
- Strategic advice to support client's business growth.
- Up-sells and cross-selling products to current customers
SplendiaMarket Manager France
Jun. 2012 - Jun. 2015Région de Barcelone, Espagne- Selection and contracting of luxury and character hotels for France; travelling within the region to main destinations/top hotels. - Responsible for revenue management associated to hotel partners & revenue growth within the region. - Market research and analysis, Relationship & content management.
Opus HotelFront Desk Manager
Feb. 2011 - Feb. 2012Région de Vancouver , Canada- Act as the Manager on Duty during the graveyard shift.
- Responsible for the operations of a 96 bedrooms boutique hotel.
- Night audit, Payroll
- Team Management (3 employees)
Best Western FranceCorporate & MICE sales manager
Jun. 2008 - Oct. 2010Courbevoie, Ile de FranceGlobal Annual Turnover: € 1.4 M
Key Accounts annual turnover > € 300k
Pushing sales on Meeting and Events activity for the Key Accounts
Recruitment, training and management of a dedicated sales team (3 people)
Responsible for contracting international agreements with Global Corporations to drive sales into our French franchises
- 15 Key Accounts (annual turnover > € 100k) - 40 other accounts Key facts: Increase of annual corporate sales by 30%
AccorOffice manager Assistant
May. 2006 - Sep. 2007Région de New York City, États-UnisMarketing & Sales: compile monthly North American Market trend & PowerPoint presentation for clients
Human Resources: induction program for new hire employee Finance: cost control and budget
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