William Carmo

Product Manager @iFood

🔥 Startup Founder✔️ ITBusiness OwnerAccountant🧨 ConsultingPortfolio Manager🏦 FinanceProduct Consultant✨ Business OwnerSystem AnalystProduct ManagerProject ManagerBusiness AnalystData Analyst

William Carmo is a seasoned professional with extensive experience in information technology, working since 2006 in various areas of the digital product lifecycle, including support, development, testing, and product management. He holds a Bachelor's degree in Systems Analysis and an MBA in Business Administration. William also has several certifications, such as PSPO, Management 3.0, PAL-EBM, PSM II, among others. Achievements: - Subscriber Growth: Successfully increased the number of app subscribers from 50k to 300k. - App Store Ratings: Improved app store ratings, with an increase from 1.7 to 3.1 on the Apple Store and from 2.4 to 4.2 on the Play Store. - Churn Rate Reduction: Significantly reduced the churn rate. - Visual Changes: Implemented visual changes in the app based on the Mondrian model. - New Payment Methods: Added new payment methods, including recharge, debit card, and boleto. - SIM Card Delivery: Delivered SIM CARD (chip) to customers' homes. - Product Metrics and KPIs: Adopted product metrics and KPIs. - Agile Practices: Implemented practices such as discovery, design sprint, and A/B testing. - API Management: Utilized ApiGee as an API manager to expose functionalities on different platforms, ensuring security, compatibility, and monitoring. - Automated Testing: Adopted automated testing covering 80% of the main scenarios. - DevOps Practices: Implemented DevOps practices with a CI/CD pipeline. - Customer Participation: Adopted agile practices, resulting in deliveries with greater customer participation and increased perceived value. - Customer Satisfaction: Increased customer satisfaction index. - Operational Cost Reduction: Reduced the number of issues found in production, decreasing internal operational costs. - Government Solutions: Delivered significant solutions for the Brazilian government, such as the Single Export Declaration (DU-E) and the Export Declaration (DE-WEB).

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Work Background

iFoodSenior Product Manager

Oct. 2022Osasco, São Paulo, Brasil

EricssonProduct Manager

Jan. 2019 - Oct. 2022Barueri, São Paulo Estimation, scope definition and project negotiations with internal and external clients.  Participation in every stages of the project, from discussions of the new product vision to features in backlog list.  Business, generated epics, stories and acceptance of criteria analysis, providing all documentation in JIRA, Confluence and/or Trello systems.  Backlog management and stories prioritization to be developed during the sprints by using prioritization methods with stakeholders.  Management/Follow-up of our clients' most valuable roadmap prioritized items.  Management/Follow-up of product evolution activities during the sprints, generating reports in JIRA.  Management/Follow-up of external deliveries (individual and company’s contractors).  SCRUM ceremonies organization/follow-up: Daily, Retrospective, Planning, and Grooming.  Agile framework support/facilitation.  UX and UI teams support.  Partnership work with other teams (Operations, Engineering, Marketing) to solve issues.  Clients' feedback and benchmarks management/follow-up. App Claro Flex key achievements:  Increase of subscribers from 50k to 300k.  Increase of rating at stores from 1.7 to 3.1 (Apple store) and from 2.4 to 4.2 (Play store).  Churn % lowering.  App visual change using the Mondrian model.  App tagging and data generation to make decision, using Firebase and Dynatrace tools.  New types of payments (recharge, debit card and invoice).  SIM CARD home delivery.  Discovery and design sprint practices adoption.  A/B Testing adoption.  ApiGee adoption as API manager to help exhibit features in differents platforms, security, compatibility and monitoring.  Automation tests adoption, covering 80% of main scenarios.  Devops practices adoption with CI/CD.

Thomson ReutersProduct Owner / Senior Requirements and Functional Analyst

Jun. 2014 - Jan. 2019Campinas Estimation, scope definition and project negotiations with internal and external clients.  Business, generated epics, stories and acceptance of criteria analysis, providing all documentation in JIRA, Confluence and/or Trello systems.  Backlog management and stories prioritization to be developed during the sprints.  Management/Follow-up of our clients' most valuable roadmap prioritized items.  Management/Follow-up of product evolution activities during the sprints, generating reports in JIRA.  SCRUM ceremonies organization/follow-up: Daily, Retrospective, Planning, and Grooming. Export and Exchange Sys Products key achievements:  SCRUM and KANBAN adoption by the team.  More clients' participation in deliveries (assumptions validation and SPRINT review meetings), increasing value perception.  Increase of clients' satisfaction.  Reduction of issues in production environment and internal operational costs;  Export Unique Declaration (DU-E) delivery - a Brazilian government trademark system to register all exportations.  Export Declaration (DE-WEB) delivery - a Brazilian government trademark system to register all exportations.

Thomson ReutersSupport and On-line Consulting Coordinator

Jan. 2006 - Jun. 2014Campinas Participation in a tight deadline project for the new Government systems called NOVOEX integrated to the Export system, in which clients could evaluate the application in time, resulting in great clients’ satisfaction as well as Thomson Reuters board of directors’ due to people committed to the project;  Allocation of resources, Planning Activities, Feedback, and ABC evaluations for the team;  Technical and Functional Mentor to other coworkers;  Responsible for employees’ motivation and bonus for their results during my leadership;  Delegation, planning, and organization of activities to employees;  Contracts attendance controlling (SLA);  Identification of news businesses prospection with clients;

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