Requests
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Network Power<100 people
Roles
✨100%
Business Owner
🧑🔬100%
Engineer
Geos
🇮🇳100%
India
Work Background
Link Group (LNK)Complaints Representative
Feb. 2022Melbourne, Victoria, Australia
Link Group (LNK)Customer Success Specialist
Mar. 2021 - Apr. 2022Melbourne, Victoria, AustraliaOutbound calls to Members and Employers responding to
Emails and requested call backs from administration Assigning follow-up administration tasks to the
appropriate team to action. Dealing with complex account enquires and resourcing
the appropriate responses when required. Emailing written correspondence when required.
Providing Training to new staff on processes.
Assisting work peers with best practice techniques and
answering complex questions around regulation and the
Hostplus product. Add hock duties when required.
Reporting breeches and feedback to management.
Investigating accounts to understand what has transpired
as part of pre work before outbound calls. Providing feedback around changed processes to ensure
efficiency and compliance. Providing general advise to members with regards to
Hostplus super products such as Pensions, TTR,Consolidation and insurance.
Assisting Employers with regards to the use of
Quicksuper. Approving Quicksuper Applications.
Reprocessing of Failed credits via Quicksuper.
Authorizing refund requests and investigation for contact
information for unknown employers to resolve payment
issues. Resetting passwords for Member Online that has come
via Email correspondence. Social Media responses within a designated framework.
HOSTPLUSConsultant
Sep. 2010 - Dec. 2021• Handling enquiries from members and employers regarding superannuation and insurance
• Member retention & consolidation
• Maintained and exceeded all KPI’s for over 3 years - consistent performer.
• Daily internal reporting of teams results • Coaching and mentoring of new staff members
• Contribution to continuous improvement strategies within the call centre • Knowledge Champions Member – a program developing subject matter experts within the centre
• Completion of Cert 4 Customer Contact & an internal project within the centre looking at applying change management techniques to training on new system software and a new telephony system
GE CapitalSkip Trace
Jun. 2008 - Aug. 2010• Arrears collections on overdue accounts
• Dealing with Financial Counsellors to negotiate payment plans on behalf of their clients
• Thorough account notations and follow-up reminders
• Liaising with the Repossessions Team and management to enforce debt collections
• Identifying and reporting of breaches due to regulatory and legislative controls
GE CapitalConsultant
Jul. 2002 - Jun. 2008• Answering customer enquires and general account maintenance
• Analysing and processing credit limit increases
• Cross-selling other GE products
• Subject matter expert
• Conduct Team Meetings and huddles
• Team reporting on results to management
• OH&S Representative
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