Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
100%
Business Owner
🧑‍🔬100%
Engineer
Geos
🇮🇳100%
India
Work Background
Complaints Representative
Link Group (LNK)Complaints Representative
Feb. 2022Melbourne, Victoria, Australia
Customer Success Specialist
Link Group (LNK)Customer Success Specialist
Mar. 2021 - Apr. 2022Melbourne, Victoria, AustraliaOutbound calls to Members and Employers responding to Emails and requested call backs from administration Assigning follow-up administration tasks to the appropriate team to action. Dealing with complex account enquires and resourcing the appropriate responses when required. Emailing written correspondence when required. Providing Training to new staff on processes. Assisting work peers with best practice techniques and answering complex questions around regulation and the Hostplus product. Add hock duties when required. Reporting breeches and feedback to management. Investigating accounts to understand what has transpired as part of pre work before outbound calls. Providing feedback around changed processes to ensure efficiency and compliance. Providing general advise to members with regards to Hostplus super products such as Pensions, TTR,Consolidation and insurance. Assisting Employers with regards to the use of Quicksuper. Approving Quicksuper Applications. Reprocessing of Failed credits via Quicksuper. Authorizing refund requests and investigation for contact information for unknown employers to resolve payment issues. Resetting passwords for Member Online that has come via Email correspondence. Social Media responses within a designated framework.
Consultant
HOSTPLUSConsultant
Sep. 2010 - Dec. 2021• Handling enquiries from members and employers regarding superannuation and insurance • Member retention & consolidation • Maintained and exceeded all KPI’s for over 3 years - consistent performer. • Daily internal reporting of teams results • Coaching and mentoring of new staff members • Contribution to continuous improvement strategies within the call centre • Knowledge Champions Member – a program developing subject matter experts within the centre • Completion of Cert 4 Customer Contact & an internal project within the centre looking at applying change management techniques to training on new system software and a new telephony system
Skip Trace
GE CapitalSkip Trace
Jun. 2008 - Aug. 2010• Arrears collections on overdue accounts • Dealing with Financial Counsellors to negotiate payment plans on behalf of their clients • Thorough account notations and follow-up reminders • Liaising with the Repossessions Team and management to enforce debt collections • Identifying and reporting of breaches due to regulatory and legislative controls
Consultant
GE CapitalConsultant
Jul. 2002 - Jun. 2008• Answering customer enquires and general account maintenance • Analysing and processing credit limit increases • Cross-selling other GE products • Subject matter expert • Conduct Team Meetings and huddles • Team reporting on results to management • OH&S Representative

Requests

Touchpoint image
6
Looking for a Job
Complaints Role Expertise
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Reuben on Intch
Customer Service
559792 people
15
Nutritionist - Personal Trainer
16
Events and Social Media Promotions @ Government
26
Compliance Practitioner, Educator, Leadership Coach @ Compliance Compass
Customer ServiceService Quality Manager
54009 people
26
Compliance Practitioner, Educator, Leadership Coach @ Compliance Compass
16
Solutions Specialist
16
Events Producer, Writer, Startup Founder