Dynamic and results-driven Outbound Member and Employer Consultant with over a decade of experience in exceeding KPIs and consistently achieving a call quality score above 90%. Expertise in managing superannuation and insurance inquiries, with a strong focus on member retention and identifying pension opportunities. Skilled in educating clients on relevant regulations and providing support for the Choice Plus platform. A proven leader and Knowledge Champion, dedicated to driving process improvements and mentoring staff to enhance team performance. Demonstrated excellence in maintaining RG146 compliance, addressing Superannuation Guarantee arrears, and optimising system processes. Committed to delivering exceptional customer service and operational efficiency, with recognition as Employee of the Month for outstanding contributions and leadership.More...