Cheryl Meckley - Project Manager/Change Manager, Valley Medical Center

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Work Background

Valley Medical CenterProject Manager II

Nov. 2019Renton, WashingtonOwnership of assigned mid-to-large scale projects. Gain expertise on project requirements from chartering through closing, including resource coordination, scheduling, budgeting, business analytics, change management, peer coaching, risk/issue mitigation, escalations, and final handoff. • Incorporate and customize PMI methodologies in conducting Work Breakdown Sessions, RAID logs, contact lists, communication plans, etc. • Serve as project liaison representing the project to other departments, senior management, affiliated individuals or institutions, and outside organizations. • Ensure projects are delivered within the planned schedule, budget, and scope. When required, manage requests for changes to scope, schedule, and budget according to defined change control procedures. • Skillfully identify, analyze, resolve, or escalate problems/issues in a timely and appropriate manner. • Synthesize complex or diverse information, collect and research data, use intuition and experience to complement data. • Facilitate team, stakeholder, and sponsor meetings, including executive-level leadership presentation to convey complex or technical information effectively to technical and non-technical teams. • Effectively close projects ensuring that all project work and documentation is complete and that all project work has been successfully transitioned to operations. • Communicate clearly, compassionately, and persuasively in positive and negative situations with others to fulfill project goals, inspire and motivate, influence, and achieve. • Prosci Change Management Certified with a proven record of applied experience in leading enterprise-level change within a high-stress, ambiguous, 24-hour care facility. • Recognize individuals and teams when and where appropriate. • Expert use of Microsoft tools, including Project, Visio, Teams, Power Point, Word.

QualChoice HealthProgram Manager - Delegation Oversight

Jul. 2017 - May. 2019Federal Way, WALed multiple complex projects for federal compliance program. Duties included: - Project planning, execution and risk management using MS Excel and MS Project - Compiling noncompliant datasets submitted by business owners - Implementing strict data quality control processes - Presenting high-level dashboard reporting using MS Excel formulas, pivot tables, and graphs - Leading project meetings with developers, clinical staff, and management teams - Designing and presenting PowerPoint slides to executive-level stakeholders regarding audit performances, project status, and business development strategies Acted as key liaison between operations and vendors. Duties included: - Leading virtual team meetings, negotiating deliverables, and providing conflict resolution between internal business owners and vendors - Designing and executing ongoing vendor performance audits using MS Excel Successfully designed, managed, and launched a workflow system to decrease data manipulation, reducing audit findings, and lower hours spent preparing for federal audits. Duties included: - Documenting business and data technical specifications and workflow step-by-step operations - Data error identification using SQL queries to define, test, and identify areas of data noncompliance to technical specifications - Leading Business and Data Analyst teams to write, track, and resolve business cases - Creating a product reporting dashboard prototype using SQL queries and MS Excel Other special projects include: - Led a data management SWAT team to define and resolve ambiguous data issues using SQL queries and MS Excel data reporting functions. - Developed and led leadership training summits to address manager-level skill gaps by booking guest speakers, conducting panel discussions, or providing one-on-one coaching - Launched a team to drive company compliance to Washington State OSHA requirements including evacuation maps, fire drills, and quarterly safety newsletter publications

QualChoice HealthSenior Technical Business Analyst

May. 2015 - May. 2017Federal Way, WashingtonProvided senior-level technical business analyst leadership to several junior Business Analysts, SQL and EDI Developers, and Clinical Operations Teams throughout an 18-month software implementation on time and within budget required to meet federal compliance requirements and avoid a multimillion-dollar premium loss. Duties included: - Developing software expertise within a short time to conduct product training sessions to both technical and nontechnical project team members - Designing and executing actionable report metrics to operations and executive teams using SQL queries and MS Excel formulas, pivot tables, and charts - Creating and producing regular dashboard reports to identify cryptic software edit patterns, the financial impact for regulatory data submission requirements, and human resource management Served as Business Analyst subject matter expert during a redesign of yearly HEDIS data submission regulation. Duties included: - Writing technical specification documentation incorporating both new software requirements and internal policy and procedure protocol - Conducting interviews, documentation review, and case study tracking to assist in project planning - Providing ad-hoc reporting to HEDIS Director throughout redesign in order to address concerns, guide decisions, and deliver status updates Other Special Projects include: - Designing and managing a skunk works business intelligence and analytics program under the direct supervision of the Chief Executive Officer

Cambia Health SolutionsActuarial Analyst Associate 1

Aug. 2014 - May. 2015Served as the data expert to several actuaries within the analytics department to identify definitive problems, develop logical solutions and implement a chosen course of action. Duties included: - Running SAS program to import data into complex MS Excel spreadsheets to update operational reporting metrics - Analyzing clinical and corporate reimbursement data and presenting findings to business owners during team meetings Developed and maintained an internally created MS Access Database intended to manage clinical data submitted from various sources. Duties included: - Reverse engineering database to address and correct system errors - Designing and developing a user interface for database using VBA and SQL programming

Community Health Plan of WashingtonData Analyst/Project Manager

Jan. 2013 - Aug. 2014SeattleManaged multiple provider-based initiatives within the Provider Contracting and Relations department. Duties include: - Writing and managing project plan from initiation to close including project monitoring, controlling, and risk management to ensure successful project close - Reporting project status to project team, business stakeholders, and Provider Network VP - Implementing business processes improvements in support of contractual obligations, regulations, department policies and procedures including: tracking of ownership and control verification, downstream contracting requirements, FWA and compliance training, and provider rosters and other routine provider communications Acted as the Provider Relations and Contracting liaison to the Health Care Economics, Business Intelligence and IS&T teams. Duties included: - Managing data requests and reports that support contract negotiations - Performed data analyses using MS Excel and SQL queries to prioritize and focus contracting efforts and provider relation projects Other special projects include: - Developing a quality dashboard of key performance measures of contracting: HCA/OIC complaints, network adequacy efforts and savings achieved through re-contracting efforts using MS Excel formulas, pivot tables, and graphs - Designing, developing, and maintaining an MS Access Customer Relationship Management database for the Provider Relations team

Community Health Plan of WashingtonProgram Coordinator

Jun. 2010 - Dec. 2012Provided support to the Health Care Economics Director to lead risk adjustment related projects across multiple departments. Duties included: - Drafting project documentation from initiation to conclusion (i.e WBS, Activity List, Risk Register) - Writing and presenting the status of projects to stakeholders at all levels - Resolving issues impeding project progress - Implementing recovery plans for off-track items or tasks - Escalating project risks to appropriate administrative level in order to manage and reduce threats to project timeline and deliverables - Managing external vendors ensuring contracted deliverables were met and integration was achieved Maintained and archived all current and past project documentation, policies and procedures, and communication materials