Diana Stan - Global Project Manager & LMS Operations, Sanofi

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Work Background

SanofiGlobal Project Manager & Cornerstone CSOD LMS Operations

Jun. 2022Bucharest, RomaniaJob role Work closely with different stakeholders (Learning groups representatives such as Academies, Global Learning COE and functionality teams), develop and maintain a good knowledge on the LMS configuration and usage for Sanofi business purposes in order to effectively manage the global projects (service and process improvement, new perimeters integration, testing etc.). Main responsibilities - Act as a Project manager for complex global projects: interact with Sanofi learning groups representatives to collect their needs, propose adequate solutions and manage the projects from ideation to implementation and further support. - Act as a Functional Subject Matter Expert: participation in CSOD (external LMS provider) and Sanofi initiated technical projects, evaluation and testing of necessary improvements escalated to vendor. Establish / update the documentation for the new technical features and attend to community meetings (industry benchmarking) and cascade the information to appropriate levels in Sanofi. - Act as a Point of Contact for business groups consulation and support: once “live” in the system, being the primary point of contact for a specific set of Global Business Units learning groups representatives (authorized business requestors of LMS services) and maintaining a good knowledge of their organization and learning context and requirements. Provide them consulting (knowledge sharing) and support (run mode activities) in setting, evolving, assigning and monitoring their training offer in iLearn. - Participate to the 2nd level of support to system end users: contribute to the LMS learner support improvement (knowledge base enrichment) and provide support for incidents escalated by Level 1 Support. - Functionally manage and support a group of decentralized administrators located in Sanofi GBUs or GFs in various geographies. Ensure team management and provide direction as a result of the training catalog and Organizational Unit structure.

Orange ServicesIT/LMS (CSOD) Project Manager

Jun. 2021 - May. 2022Bucharest, RomaniaJob role Plan, oversee and lead CSOD related projects (but not limited to) from ideation through to completion in a timely manner and within budget. Main responsibilities - Prepare and communicate project initiation documents describing the scope, business objectives, deliverables and critical success factors for each project; - Obtain project validation and acceptance from the customer, negotiate resources with cross-functional stakeholders; - Coordinate the necessary implementation during delivery and organize the project team, communicate with project sponsor(s), stakeholders & beneficiaries and motivate the project team throughout all project phases; - Use the needed resources and perform all tasks for the project, according to the project plan, ensure the quality of deliverables and make sure they comply with the requirements specified in the customer's need and in the existing CSOD solutions; - Ensure the monitoring and evolution of the project, taking the necessary steps to maintain or implement the project; - Communicate the implementation stage to the beneficiary throughout the project as well as to the end users when putting the solution into production and provide post-implementation support; - Actively involved in the analysis of projects through expertise on precise CSOD modules necessary for the projects under coordination; - Improvement proposals of Cornerstone solutions during the implementation of the projects.

SanofiCSOD LMS Global Operations Manager

Oct. 2019 - May. 2021Bucharest, RomaniaJob role Set standards for all global operational and administrative activities associated with LMS decentralized administrators, including related communications and system optimization. Main responsibilities - Adherence to standards of business conduct & compliance and manage offer solutions to business for optimal performance, end user adoption, compliance, and productivity; - Assess, improve, and manage internal processes and systems that support LMS training and development operations. Ensure processes are shared and local administrators network is adequately trained to ensure consistency and reliability. Research and implement, as applicable, industry standard best practices to improve efficiencies; - Ensures team management, monitors, evaluates and records administrators activities and network effectiveness. Provide direction / coaching as result of catalog and Organizational Unit structure monitoring reports; - Responsible for monitoring and assignment decisions of daily vendor work request activity; - Acts as project manager on LMS-related projects and creates synergies with other teams.

SanofiSenior Global Learning Specialist

May. 2018 - Sep. 2019Bucharest, RomaniaJob role Managing a specific set of global business requests of Learning Management System (iLearn) services and maintain a good knowledge of requestors' organization and learning context and requirements. Main responsibilities - Execute (directly or supported by vendor) system administration activities, including: creation, modification and inactivation of learning objects, events, online courses, curricula, assignments, reports), focusing on activities requiring knowledge of Sanofi organization and business requirements; - Manage service and support requests according to global SLAs, SOPs, quality standards and contribute to iLearn Learner support improvement (knowledge base enrichment); - Support service performance monitoring and improvement and contribute to projects (service and process improvement, new perimeters integration, testing etc).

SanofiProcurement Project Manager

Dec. 2014 - Apr. 2018Bucharest, RomaniaJob role Contributes to the development of the company performance by managing projects and processes for the Global Procurement function, in line with the group's strategy. Main responsibilities - Procurement Engineering key acquisitions; - Responsible for leading operational excellence initiatives to maximize performance and efficiency in the SBS Procurement operating system; - Facilitate procurement goal alignment and manage cross functional projects with Global, Central and regional procurement structures; - Establish and sustain the Category Management process, 100+ formal procurement strategies monitoring; - Market Intelligence global strategy creation and implementation; - Drive change management and communication initiatives throughout the worldwide community; - Procurement Academy learning platform development and in class training programs coordination.

Banca Comerciala RomanaCorporate Trainer

Oct. 2009 - Nov. 2014Bucharest, RomaniaJob role Ensures the transfer of operational know how for the business operation staff, Retail and Micro, through various methods (in class workshops, training on the job, materials sent to e-learning platform or Infonet, etc.) Achievements - I have delivered 96 training days for 1035 trainees with national coverage; - Designing the training material for Operational programs; - 14 on the job training days with Front Office Staff from the whole country; - Coordination of “General Operations” training project; - Coordination of the implementation project of best practices used by bank employees with outstanding results – BCR Progres, Best Practices; - Designing a mechanism to evaluate the impact of the training of employees; - Decrease by 32.7 % the cost for my travel and accommodation expenses. Daily activities - Identifying the training needs through database errors / incident and through customer complains record research; - Designing and delivering product and software training materials; - Organizing the logistics for training programs (with effects on more than 5000 employees); - Identifying cost control solutions, revenue generating ideas and process optimization flows from the BCR Progres database; - Collaboration with Process Owners in order to identify ideas that can improve their process; - Acts as project manager for various projects / activities of the team, most important project being BCR Progres.

BancpostSales Training Coordinator

Aug. 2004 - Sep. 2009Bucharest, RomaniaSales Training Coordinator (November 2007 - September 2009) - Training of new and existing employees regarding bank's products, sales skills, new implemented software; - Training materials drafting and delivery; - Coaching for Sales Representatives, Key Account Managers and Regional Managers; - Training of partner merchants on financial products, sales skills and IT application; - Train the Trainer activities - leadership skills development for Regional Managers; - Project Coordinator: 1. Sales Collection Project (coordination of the country sales team in collection activities); 2. New software application implementation project (coordination of the information application tests - UAT). - Key Accounts sales analysis, ad hoc reports to the National Sales Manager; - Support for the country sales team in order to improve their sales results. Training Supervisor (May 2005 - November 2007) Credit Policy Officer (January 2005 - May 2005) Quality Control Officer (November 2004 - January 2005) Credit Officer (August 2004 - November 2004)

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