SanofiSenior Global Learning Specialist
May. 2018 - Sep. 2019Bucharest, RomaniaJob role Managing a specific set of global business requests of Learning Management System (iLearn) services and maintain a good knowledge of requestors' organization and learning context and requirements. Main responsibilities - Execute (directly or supported by vendor) system administration activities, including: creation, modification and inactivation of learning objects, events, online courses, curricula, assignments, reports), focusing on activities requiring knowledge of Sanofi organization and business requirements; - Manage service and support requests according to global SLAs, SOPs, quality standards and contribute to iLearn Learner support improvement (knowledge base enrichment); - Support service performance monitoring and improvement and contribute to projects (service and process improvement, new perimeters integration, testing etc).