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Work Background
IBMProduct Manager
Jul. 2024webMethods Integration/iPaaS Product Management and Enablement
IBMSenior Manager, Business Development
Apr. 2023 - Jul. 2024Reston, Virginia, United StatesFormally webMethods at Software AG
IBMManager, Business Development
Jul. 2021 - Apr. 2023Reston, Virginia, United StatesFormally webMethods at Software AG
Aimpoint DigitalBusiness Development Manager
Dec. 2020 - Jul. 2021
AppleLead and Learn (Trainer)
Aug. 2019 - Dec. 2020• Coordinated and Ran Hiring Events
• Prepared and trained new employees in all aspects of Apple Retail Store
• Constructed schedule for onboard employees
AppleExpert
Apr. 2019 - Dec. 2020• Driving results and revenue by motivating sales team
• Performing in the top 1% of sales in a market team environment.
• Being a knowledgeable resource on all retail systems and with product knowledge.
• Working with a team of talented and driven individuals to come up with and follow through with action plans to create consistency among a larger team.
• Building loyalty through relationship management and turning potential owners into loyal customers.
• Focusing on quarterly company priorities and participating in company initiatives as a first follower.
• Providing ongoing training and knowledge to Specialists and other areas of the store.
• Delivering optimal customer service through professionalism and product knowledge.
• Provide feedback to all areas of a retail store environment to drive for optimal results.
• Using recognition as a valuable resource to driving a retail team for ultimate success in results.
AppleBusiness Expert (Career Experience)
Apr. 2018 - Dec. 2018• Account Management
• Acquisition of new clients
• Customer service liaison to business level clients
• Conducting briefings with existing/new customers to help better understand Apple in a corporate environment.
• Technology Solutions Strategist
AppleSpecialist
Oct. 2015 - Apr. 2019• Enriched customers with a complete solution that fit their needs
• Help troubleshoot customer issues with Apple services or devices
• Worked with a team to accomplish quarterly goals
• Adapted and learned on-the-fly to resolve customer services issues and special uncommon technical issues with devices
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